User`s guide

ESI C-Plus Administrator’s Manual Function 6: Recording
F.1
Function 6: Recording
Function 61: Re-record main greeting
The main greeting prompts are re-recorded here.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
• Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode.
Press 1 to re-record.
Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or dial 0
for the operator.”
• Night main greeting — Plays to callers when the system is in night mode. Press 2 to re-record.
Default: No recording.
Note: See also “Holiday main greeting” under “System prompts,” below.
System prompts
• Busy (530) — Plays to the outside caller if an extension is busy.
Default: "That extension is busy.”
• No answer (531) — Plays to the caller if an extension does not answer.
Default: "That extension does not answer.”
• Hold (532) — Plays to the caller who makes a menu selection or enters an extension number.
Default: "One moment, please.”
• Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1 for the
letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the first
directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1.”
• No names matched (535) — Plays to the caller if, in a directory branch, the first letter he/she selected
has no names associated with it, or if he/she has listened to all of the names played and has made no
selection. After playing the prompt, the ESI system forwards the call to the extension, branch or mailbox
as programmed in call forward no response.
Default: "No names matched; one moment please.”
• End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the prompt
then tells the caller his/her options.
Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished, press

and hang up.”
• Holiday main greeting (540) — Plays to callers when the system has been manually placed in holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party’s
extension, at any time, or please call back during regular business hours.”
Note: While in holiday mode, the system follows night mode programming for call routing.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.