User`s guide

ESI C-Plus Administrator’s Manual Function 5: Voice mail programming
E.1
Function 5: Voice mail programming
To simplify initial installation, all programmed extensions will automatically have the generic personal greeting,
“You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized
greeting. Each mailbox must have a greeting recorded for the ESI C-Plus to consider the mailbox active.
Function 53: Guest/info mailboxes
Mailboxes numbered 300–489 can be programmed as either a guest or info mailbox. Enter the mailbox number
and select Guest or Info by pressing a scroll (

or

) key.
Guest mailboxes
Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who
don’t have an extension assigned to them.
Notes: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station
key, etc.), and is password-protected by default.
Guest mailboxes do not support AutoPage (but do support off-premises “reach-me”).
Default: 300–489 as guest mailboxes.
Info mailboxes
Info mailboxes can be used to give callers information on a variety of different subjects by “publishing” these
mailbox numbers. Info mailboxes are identical to guest mailboxes except that the caller will not be given a
record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as
programmed in this function (default is the caller will be disconnected after the information is played).
Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the
information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.
To record a greeting, press PROGRAM

and the mailbox number; then press # to confirm, and follow the
prompts. The default password is the mailbox number. The maximum length of the recording time is 14 minutes.
Below is an example of a completed Programming Worksheet, showing the sequence of programming:
1.
MB
2.
Name
3.
Type
4.
Ext. fwd.
5.
Line grp.
6.
CF day
7.
CF night
400 Dana Guest Y 9
402 Literature Info MB 302 MB 302
(Continued)