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ESI C-Plus AND ESI C-Plus Executive

Administrator’s Manual

0450-1180

Rev. B

Windows is a registered trademark of Microsoft Corporation. Information contained herein is subject

to change without notice. Certain features described herein may not be available at initial release.

ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web

at www.esi-estech.com.

Contents

Administrator programming: An introduction...............A.1

System programming: An introduction...........................B.1

System fixed numbering plan................................................. B.2

System programming overview.............................................. B.3

Function 1: System parameters.........................................C.1

Function 13: Administrator password.......................................C.1

Function 14: System clock.....................................................C.1

Function 17: System speed-dial.............................................C.3

Function 3: Extension programming................................D.1

Function 32: Extension feature authorization.........................D.1

Function 5: Voice mail programming .............................. E.1

Function 53: Guest/info mailboxes .........................................E.1

Function 55: Message notification..........................................E.2

Function 56: Cascade notification mailboxes..........................E.4

Function 6: Recording..........................................................F.1

Function 61: Re-record main greeting.................................... F.1

Function 62: Record directory names..................................... F.2

Function 63: Message-on-hold (MOH) programming.............. F.2

Index

Note: Remember to tell your users about www.esiusers.com — ESI’s User’s Guide on the Web.

Summary of content (20 pages)

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ESI C-Plus AND ESI C-Plus Executive Administrator’s Manual 0450-1180 Rev. B Copyright © 2008 ESI (Estech Systems, Inc.). Windows is a registered trademark of Microsoft Corporation. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com. Contents Administrator programming: An introduction ...............A.
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ESI C-Plus Administrator’s Manual Administrator programming: An introduction Administrator programming: An introduction You can program an ESI C-Plus or ESI C-Plus Executive locally or remotely from an ESI Feature Phone while 1 the system is operating. You also can program using Esi-Admin, a Windows-based software application your ESI Reseller can provide. Read the User’s Guide first. The programming of features requires a clear understanding of user interface and application.
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ESI C-Plus Administrator’s Manual Administrator programming: An introduction ™ • Esi-Dex speed-dialing — Calls any number using three separate lists (personal, station, and system); 2 uses Caller ID information or direct keypad entries.
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ESI C-Plus Administrator’s Manual System programming: An introduction System programming: An introduction You can program your ESI system either (a.) from a 24-Key (or, on the ESI C-Plus Executive, 48-Key) Digital ® Feature Phone in the system (while the system is operating) or (b.) with the Windows -based Esi-Access package. Both methods follow the same programming steps.
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ESI C-Plus Administrator’s Manual System programming: An introduction Entering alphanumeric characters You enter names for extensions, departments, branch IDs, CO lines, and guest mailboxes by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
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ESI C-Plus Administrator’s Manual System programming: An introduction System programming overview 1 System parameters 5 Voice mail programming 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 17 System speed-dial 18 Maintenance/SMDR serial port 53 Guest/info mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade notification mailboxes 6 Recording 61 Record system prompts 62 Record direc
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ESI C-Plus Administrator’s Manual Function 1: System parameters Function 1: System parameters Function 13: Administrator password This function will display the existing password and prompt for entry of a new password. The password can be 2–8 digits long, followed by #. Only those functions listed in this Administrator’s Manual can be programmed via the Administrator password. The default Administrator password is 4 5 6. Note: Be sure to write down the new password and store it in a safe place.
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ESI C-Plus Administrator’s Manual Function 1: System parameters Function 142: Automatic time setting 1: Synchronize with CID This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (hours and minutes) of the CID message.
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ESI C-Plus Administrator’s Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed-dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page D.1).
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ESI C-Plus Administrator’s Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
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ESI C-Plus Administrator’s Manual Function 3: Extension programming 8. Trunk-to-trunk transfer — When enabled, this lets the station user initiate a trunk-to-trunk transfer. The user, while connected to a CO line, can press TRANSFER, dial an off-site number and then complete the trunk-to-trunk transfer by simply hanging up. Both outside parties are then connected. Default: Disabled.
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ESI C-Plus Administrator’s Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the ESI C-Plus to consider the mailbox active.
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ESI C-Plus Administrator’s Manual Function 5: Voice mail programming Each programming step is defined as follows: 1. Mailbox number — Enter a guest mailbox number. 2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length can be no longer than 10 characters (see “Entering alphanumeric characters,” page B.2). Default: The Mailbox number. 3. Type — Select a mailbox type: Guest or Info. Default: Guest. 4.
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ESI C-Plus Administrator’s Manual Function 5: Voice mail programming Function 551: Station delivery options Programming of the station options, as shown below, can be performed by the Installer or Administrator. In addition, the user can change his phone number and pager number (but not phone or pager delay time). The phone number’s maximum length is 24 digits. 1. Number 2. Delay 3. Attempts 4. Interval 5. Quiet on 6. Quiet off 10:30PM 7:15AM 1. Phone 2145556789 30 6 60 2.
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ESI C-Plus Administrator’s Manual Function 5: Voice mail programming Function 56: Cascade notification mailboxes In addition to individual mailbox paging, The ESI C-Plus can support up to 10 cascade notification mailboxes (520–529). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.
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ESI C-Plus Administrator’s Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. • Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to re-record. Default: “Thank you for calling.
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ESI C-Plus Administrator’s Manual Function 6: Recording Function 62: Record directory names This function is accessible only if a directory branch has been created as part of auto attendant programming. Enter the extension number and record the name (and, if this is a by-alpha branch, enter the name key.) Default: Last name. Important: Print the worksheet provided on your ESI CD for preparing directories and making future changes.
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ESI C-Plus Administrator’s Manual Function 6: Recording Function 632: MOH recording 1. Connect the message/music source to the MOH port on the side of the cabinet. Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter). 2. Enter 594. 3. Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.
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Index Alphanumeric characters, entering, B.2 Broadcast mailbox, E.2 Entering programming mode, B.3 Esi-Access, B.1 Esi-Dex, C.3 System speed-dial, D.1 Extension programming, B.1–D.2 Functions Function 1 — System parameters, C.1–C.3 Function 3 — Extension programming, B.1–D.2 Function 5 — Voice mail programming, E.1–E.2 Function 6 — Recording, F.1–F.3 Holiday mode, F.1 Mailboxes Broadcast mailbox, E.2 Cascade notification, E.4 Guest/info, E.1 MOH, F.2–F.3 Passwords, Installer and Administrator, C.
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