Installation manual

ESI-50L Programming Manual Function 5: Voice mail programming
H.7
Function 57: Q & A mailboxes
You can create question and answer (Q & A) mailboxes (490–499). Each Q & A mailbox owner can record up
to 10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings
(see the User’s Guide, ESI # 0450-1135). The individual answer segments recorded by the caller are stored as a
single message, with the answer segments separated by short beep tones. Each answer segment's maximum
length will be as programmed in Function 51 (see page H.1). Normal message handling capability — delete,
save, etc. — applies to the entire message (all segments).
The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for the next
question (the system advances when it detects either a 3-second period of silence or the pressing of 1) — e.g.,
"Record your name at the tone and press 1 when finished”… “Record your address at the tone and press 1
when finished." If the caller fails to respond to two questions in a row, the system disconnects the call.
Important: This programming creates or deletes Q & A mailboxes, but these mailboxes are turned “on” only when the
mailbox owner has recorded questions. Similarly, deleting all questions turns “off” the mailbox.
To record questions, press PROGRAM

and the mailbox number; then press # to confirm, and follow the prompts.
The default password is the mailbox number. The maximum recording length is controlled by Function 51; the
default is 10 minutes.
Here is an example of a completed programming worksheet (numbers correspond to steps on next page):
1.
MB
2.
Name
3.
CF day
4.
CF night
490 Employment ID 9999 ID 9999
491 Survey ID 9999 ID 9999
Each programming step is defined as follows:
1. Mailbox number — Enter a Q & A mailbox number.
2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length
can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2).
Default: The mailbox number.
3. & 4. Call forward — A Q & A mailbox can be set to call forward, after the last question has been
answered, to an extension, department, a mailbox or a branch ID for day mode and differently for night
mode.
Default: ID9999 (automatic disconnect).
Tip: If you need a Q & A mailbox with more than 10 questions, set the call-forwarding to another
Q & A mailbox.
Function 58: Message move and delete
When enabled, this prompts the mailbox user, when moving a message, to do one of the following:
• Move the message and save a copy in his/her mailbox.
• Move the message and delete it from his/her mailbox.
Default: Disabled.