Installation manual

ESI-50L Programming Manual Function 5: Voice mail programming
H.2
Function 53: Guest/info mailboxes
Any guest mailbox can be programmed as either a guest or info mailbox.
1
Enter the mailbox number and select
Guest or Info by pressing a scroll (

or

) key.
Guest mailboxes
Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who
don’t have an extension assigned to them.
Notes: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station key,
etc.), and is password-protected by default.
Guest mailboxes do not support AutoPage (but do support off-premises “reach-me”).
Info mailboxes
Info mailboxes can be used to give callers information on a variety of different subjects by “publishing” these
mailbox numbers. Info mailboxes are identical to guest mailboxes except that the caller will not be given a
record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as
programmed in this function (default is the caller will be disconnected after the information is played).
Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the
information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.
To record a greeting, press PROGRAM

and the mailbox number; then press # to confirm, and follow the
prompts. The default password is the mailbox number. The maximum length of the recording time is 14 minutes.
Below is an example of a completed Programming Worksheet, showing the sequence of programming:
1.
MB
2.
Name
3.
Type
4.
Ext. fwd.
5.
Line grp.
6.
CF day
7.
CF night
400 Dana Guest Y 9
402 Literature Info MB 501 MB 501
Each programming step is defined as follows:
1. Mailbox number — Enter a guest mailbox number.
2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name
length can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2).
Default: The Mailbox number.
3. Type — Select a mailbox type: Guest or Info.
Default: Guest.
4. External forward (guest mailbox only) — A guest mailbox can be set to allow off-premises “reach-me.”
Default: No.
5. Line group — Used for off-premises “reach-me.”
Default: 9.
6. and 7. Call forward (info mailbox only) — An info mailbox can be set to call forward after the personal
greeting has played to an extension, department, a mailbox or a branch ID for day mode and differently
for night mode.
Default: ID9999 (automatic disconnect).
Broadcast mailbox
Mailbox 500, the broadcast mailbox, is a special mailbox that can be used to leave messages for all of the
system’s digital station users (see “Numbering plan selections,” page C.2) who have recorded a personal
greeting. The broadcast mailbox’s user list cannot be edited. Guest mailboxes are not included in the
broadcast group. For more information, refer to the ESI-50L User’s Guide.
1
Guest and info mailboxes’ range depends on dial plan selected (see “Numbering plan selections,” page C.2).