Installation manual

ESI-50L Programming Manual Function 4: Auto attendant programming
G.5
Programming sequence
1. Branch ID — A numerical designator which indicates its location and relationship to the other
branches. There can be up to six levels of branches — the first level being a single digit, the second
level being two digits, and so on. The Main Greeting is ID 1 (or, additionally, 2 through 8 if a different
greeting for each different line is desired); each of its sub-branches will have that number, plus an
additional digit of its own (corresponding to choices given to the caller, shown here in bold): 11, 12, 13,
etc. Menu Branch 123 would have sub-branches 1231, 1232, etc.
2. Type — Use a scroll key to select a menu, GoTo, or directory branch. Press # to continue.
3. Name — Enter the name to help identify the branch for later programming changes; this also is the
source for reports and display information at users’ phones. Press # to continue.
4. Destination — Each branch type has different possible destinations as indicated:
Branch type Destination(s)
Menu Sub-branches (created later)
GoTo Extension, mailbox, branch ID, or outside number
Directory List of names (entered in Function 62)
Use a scroll key to select the desired branch type and press #. Then, enter the destination — either an
extension or department (EXT), mailbox (MB), or branch ID (ID) — and its number. Press #.
Additional programming notes
• Automatic disconnect — If ID 9999 is programmed as a destination, the call will be
automatically disconnected.
• Call-forward busy/no answer — Can be programmed (and will be prompted for) only if a
trunk-to-trunk outdial number is the destination of a GoTo branch.
• Call-forward no-response — Programmed (and will be prompted for) only for a menu, directory, or
remote branch.
Deleting a branch
To delete a previously created branch, enter the branch ID, press HOLD, and confirm by pressing a scroll key
(either

or

) and then #.