Installation manual

ESI-50L Programming Manual Function 4: Auto attendant programming
G.3
1. Enter the outdial number (including the access code and any special characters
1
). The system will prompt
you to indicate whether DTMF detection at the remote end is required before completing the connection.
If DTMF detection is not required, the system will complete the trunk-to-trunk connection after dialing
the final digit of the outdial number (blind transfer), so you may ignore step 2.
However, if DTMF detection is required, proceed to step 2.
Example: To create an outdial string for trunk-to-trunk transfer that...
• Dials 9 (line group number)
• Pauses for dial tone
• Dials 555 903-5642 (a local 10-digit call, in this example)
• Goes on-hook
... enter the following dial string:
2. For the outdial number, set the day call-forwarding and then the night call forwarding.
After the final digit of the outdial number, the system will begin to play to the called person the following: “You
are receiving a forwarded call. Press any key to accept.” This will play continuously for 30 seconds.
What happens now depends upon whether the system detects DTMF from the called party:
• If it does, the system completes the trunk-to-trunk connection.
• If it doesn’t, the system forwards the call to the programmed call forwarding for this outdial branch (the
next step for which you’re prompted if DTMF detection is required).
Notes: You’ll be prompted to enter a call forwarding destination for an outdial branch only if (a.) the branch uses
trunk-to-trunk and (b.) DTMF detection is required. Enter an extension, branch ID or mailbox number for
the day/night call forwarding of this GoTo Outdial branch.
While both COs are connected, the system constantly monitors the lines for open loops. If it detects an
open loop on either line, it terminates both CO connections. Additionally, the system periodically will
monitor for voice on the connected COs. If it detects no voice traffic, it terminates both CO connections.
Finally, if both COs are connected for 60 minutes, the system will terminate the connection, regardless of
the presence or absence of activity.
Directory branch
A directory branch lets the caller connect by selecting a name from one of two types of directories:
• All-names — The caller selects the person he wishes to reach from the playback of all recorded names
(use this if there are about 10 or fewer names in the directory). The system plays the names in
alphabetical order according to the extension names programmed in Function 31 (see page F.2).
• Alpha — The auto attendant prompts the caller to enter up to three letters of the individual's first or last
name
2
and then plays the matched names in alphabetical order according to the extension names
programmed in Function 31 (see page F.2). A second prompt then instructs the caller to press # when
he/she hears the name of the individual.
Note: The actual recording of the names and alpha “key” entry (if the directory type is alpha) will come later in
Function 62 (see page I.2). The directory branch(es) will not be enabled until at least one name has
been recorded. To re-record the directory prompt, “Enter the first three letters of the person’s first name
that you wish to reach,” you must enter Function 61 and then record the prompt for the ID number of the
directory branch.
1
Special characters — such as P for pause or F for flash — can also be entered in the dial string.
2
See “Field 5: Name key digits” under Function 165, page D.6