Installation manual

ESI-50L Programming Manual Function 3: Extension programming
F.11
Procedure
Here’s an example of a completed programming worksheet:
1.
Dept. no.
2.
Name
3.
Type
4.
Call waiting
5.
CF day
6.
CF night
7.
List:
280 Sales In order MB300 MB300 104, 112, 115
281 Service UCD X0 MB301 101, 102
282 Support All Y X0 MB302 105, 106, 107
Here are the programming steps.
1. Department number — Range is 280–289, 380–389, and 470–479.
2. Name — Used for the display, reports, and as a programming aid. Length can be up to 10 characters
(See “Entering alphanumeric characters,” page C.2).
Default: The department number.
3. Type — Selected from one of the possible types — all, Attend, in order, UCD, or pick-up.
Can be changed later without affecting its other programmed values.
Default: In order.
4. Call waiting (applies only to “All” department type) — Y enables call waiting (call waiting tone and
Caller ID display) on busy extensions in the department. N disables call waiting for the department.
Default: Y (enabled).
Note: Y (Yes) overrides call waiting extension programming.
5. and 6. Call forward busy/no answer — The department can be set to call forward busy/no answer (for
all extensions in the department) to an extension, another department, a mailbox or a branch ID for day
mode and differently for night mode. The department can have its own mailbox for pickup by members
knowing the password or forwarded to any mailbox type including guest.
Calls routed to an extension via a department will follow the department’s call forwarding, while calls
transferred to the extension will follow the extension’s call forwarding as programmed in Function 31
(see page F.2).
Default: X100.
7. Department list — Enter the extension numbers that are assigned to this department. To delete an
extension number from a list, press HOLD. Please note that the order that the extension numbers
are entered will dictate the order called when the department selected is “in order.”
Example: Here is a portion of a completed programming worksheet for department programming.
Department 280 was created to have calls directed to it to first ring 104, then, if busy/no answer,
110, and then 112.
If all are busy or do not answer, the call will forward to the operator if in day mode — or, if in night
mode, to guest mailbox 300 for retrieval in the morning. Department 281 rotates calls between the
two extensions listed; if both are busy/no answer, calls go to the service manager (X105) — or, if in
night mode, to guest mailbox 301, which has been set to page the tech on-call.
1.
Ext.
2.
Name
3.
Type
4.
Call wtg.
5.
CF day
6.
CF night
7.
List:
280 SALES IN ORDER X0 MB300 104, 110, 112
281 SERVICE UCD X105 MB301 101, 102