Installation manual

ESI-50L Programming Manual Function 3: Extension programming
F.10
Function 33: Department programming
You can create up to 10 departments (or “hunt groups”), each with a maximum of 32 extensions. You also can
assign an extension to more than one department. Department numbers range 280–289, 380–389, and 470–479.
Department hunting methods
You can designate a department to be rung in one of the following methods:
• In Order — Calls will ring each phone in the order listed. If all are busy or none answer, the call will
call-forward as programmed here.
• All — Calls will ring all listed phones at the same time. If no extension answers, the call will call-forward as
programmed here. If call waiting for the department is enabled and all extensions are busy when a new call
arrives, active extensions will receive a call waiting tone and Caller ID display. If extensions become
available prior to the call-forward, these phones also will ring. If no extension answers the new call, the call
will call-forward as programmed here. If additional new calls arrive before the first new call is answered,
these additional calls will call-forward as programmed here.
• Attend — If VIP PC Attendant Console is in use at this site, you must assign a department as Attend,
which is a special ring-all department. More than one extension can be assigned to this department type.
Here’s an example:
Ext. Name Type CF day CF night Ext.
280 Attendant Attend X0 MB100 100, 101
• UCD — Calls will be rotated evenly throughout the listed extensions. If none answer or all are busy, the call
will call-forward as programmed here. Counters are cleared at midnight.
• Pick-up-only — Additionally, you can designate a department as a pick-up group. Calls cannot be
directed to a pick-up-only department. Instead, one must use a programmable feature key on phones that
are to use this feature. An extension can be in only one pick-up group.
Example: A call is transferred to extension 102; it has been placed into Department 281, which is set as
pick-up-only. If extension 102 rings, the user can pick up the call by pressing

and a programmable
feature key programmed for Department 281.