Installation manual

ESI-50L Programming Manual Function 2: CO lines
E.3
4. Assign answer rings
Lines can be directed to be answered at up to 10 extensions, a department, a mailbox or an auto
attendant branch ID (see “Auto attendant programming,” page G.1). The destination can be set to add
or drop extensions, departments, mailboxes or ID branches if ringing continues due to no answer.
Example: First ring — Line 1 will ring at the operator’s extension.
Third ring — Extensions 112 and 113 are added.
Fifth ring — The operator’s station is dropped from ringing.
Ninth ring — the call will be answered by the auto attendant.
Day mode CO Out Ring tone Ring 1 Ring 3 Ring 5 Ring 9
1 9 1 X100 X100
X112
X113
X112
X113
ID1
Once you have programmed all desired CO lines for day mode, repeat the programming steps for all
desired CO lines for night mode.
Default: Answer on ring 1 with ID1 (main greeting) in both day and night modes.
Example: To have after hours calls directed to a general delivery mailbox, program the system as follows.
During night mode, Line 1 (and other lines to be programmed alike) will be answered immediately
by MB301 (a guest mailbox set up for general delivery). The personal greeting for MB301 might be:
“Hello, thank you for calling ABC Company. Our offices are closed. Our normal business hours are
8 to 5 Monday through Friday. Please leave a message at the tone and your call will be returned
when we resume normal business hours.”
A Virtual Mailbox Key programmed at the operator’s phone will allow easy pick-up of calls left
during the night.
Night mode CO Out Ring tone Ring 1 Ring 3 Ring 5 Ring 9
1 9 1 MB301
Note: CO line groups aren’t programmable from night mode.
Important: If you’re using VIP PC Attendant Console, you must assign the Attendant department to answer
incoming calls on the preferred ring assignment (ring 1, 3, 5, or 9). Otherwise, incoming calls to the
system won’t appear in the Incoming Calls and Holding Calls windows in VIP PC Attendant Console.
See “Department hunting methods” (page F.10) for information on the “Attend” department type.