Installation manual

ESI-50L Programming Manual Function 1: System parameters

D.6

Function 165: Auto attendant parameters

Field 1: Auto attendant inter-digit timer

Make this setting higher if callers complain that they don’t have enough time to dial before either the

system sends them to the wrong destination or they hear “Your entry was not valid”; make it lower if they

say it pauses too long after they dial digits.

This sets the time after the first digits has been entered and before the entered number is accepted as

being complete (time between each digit dialed). Expressed in 1/100s of seconds.

Range: 40–1000 (i.e., 400 ms to 10 seconds). Default: 200 (i.e., 2 seconds)

Field 2: Auto attendant no-response timer

Adjust if the time after the playing of the auto attendant greeting is too long (or

too short) before the system follows the no-response (call-forward) destination of a menu

or directory.

Sets auto attendant’s no-response timeout time. This is how long the auto attendant waits until after the

menu plays all options. Expressed in 1/100s of seconds.

Range: 50–6000 (i.e., 500 ms to 1 minute). Default: 300 (i.e., 3 seconds).

Field 3: Fax energy level (CNG tone)

Adjust this level if fax calls aren’t routing properly when the

auto attendant answers. Increasing (or decreasing) this

field causes the system to look for more (or less) CNG

tone to detect whether it’s a valid tone. This is a threshold

level, so setting level too low may cause the system to

route all calls to the fax port. The energy level of a fax

signal must exceed this setting for more than 200 ms.

Range: 1–32767. Default: 70.

Field 4: [Unused]

Field 5: Name key digits

(Number of digits used for the auto attendant directory branch name key

) This is the number of digits

corresponding to the number of letters the system will prompt an outside caller to enter when in an auto

attendant directory branch.

Range: 1–3. Default: 3.

See “Function 62: Record directory names,” p. I.2.