ESI-50L Communications Server Programming Manual 0450-1137 Rev. C Copyright © 2009 ESI (Estech Systems, Inc.). Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Information contained herein is subject to change without notice. Certain features described herein may not be available at initial release.
Contents General description ..............................................................A.1 Remote maintenance with ESI System Programmer ...B.1 System programming: An introduction...........................C.1 System programming overview.............................................. C.3 Function 1: System parameters.........................................D.1 Function 11: Initialize ............................................................. D.
ESI-50L Programming Manual Hardware overview/installation General description The ESI-50L Communications Server offers the small business an all-in-one communications system including not only phone service but also voice mail and automated attendant. The system itself is housed in a surprisingly small case that is wall-mounted in the telephone equipment room. An external, wall-mounted power transformer powers the system.
ESI-50L Programming Manual Hardware overview/installation • Support for these options: – VIP™ and VIP Professional — Each provides a value-added interface to an ESI system. Delivers call ® ® control and unified messaging to Microsoft Outlook 2000/2002/2003/2007. For details, see the VIP Product Overview (ESI document # 0450-0608).
ESI-50L Programming Manual Remote maintenance with Esi-Access Remote maintenance with ESI System Programmer ESI System Programmer gives the Installer the capability to program all phone system features. ESI System Programmer can be used from a PC or laptop connected directly to the system on-site; it can also connect to the system remotely via TCP/IP or dialup. ESI System Programmer can be used remotely by the Installer to make adjustments to a site’s ESI Communications Server.
ESI-50L Programming Manual Remote maintenance with Esi-Access Interface Version field The General tab in ESI System Programmer 1.2.0.0 (or later) includes an Interface Version (I.V.) field. This field provides four values — 0, 1, 2, and 3: • Zero is synonymous with ESI Communications Server system software versions released prior to April 25, 2008. • One is synonymous with ESI Communications Server system software versions released after April 25, 2008 and before April 24, 2009.
ESI-50L Programming Manual System programming: An introduction System programming: An introduction You can program an ESI-50L either (a.) from a 24 or 48-Key Digital Feature Phone in the system (while the system ® is operating) or (b.) with the Windows -based ESI System Programmer. Both methods follow the same programming steps.
ESI-50L Programming Manual System programming: An introduction Entering alphanumeric characters You enter names for extensions, departments, branch IDs, CO lines, and guest mailboxes by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this. When the desired character appears on the display, press # to confirm; the cursor will move to the next character position.
ESI-50L Programming Manual System programming: An introduction System programming overview 1 System parameters 11 12 13 14 15 16 17 18 Initialize Installer password Administrator password System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 156 Cell phone delay 157 Device timers 158 VIP Attendant exit timer System feature parameters 161 Recording alert tone 162 Connect tone 163 Station fe
ESI-50L Programming Manual System programming: An introduction Entering programming mode 1 You may program from any 24-Key or 48-Key Digital Feature Phone in the system: 2 1. Press PROGRAM at any digital station. The normal station programming menu prompts will begin to play. 2. Press HOLD. The “enter password” prompt will play. 3 3. Enter the Installer password (default is 7 8 9). Then, to confirm the password, either press # or wait two seconds. You are now in programming mode.
ESI-50L Programming Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important: Always initialize the system before initial programming for a new installation. You must confirm the command to initialize, when prompted, by entering the Installer password. BEFORE initializing, be sure to set the time and date (Function 14).
ESI-50L Programming Manual Function 1: System parameters Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time). 2. Select AM or PM by pressing a scroll key (either or ). 3. Enter a new date in an eight-digit format, including leading zeroes. Example: Enter 0 7 0 4 2 0 0 8 for July 4, 2008 (note that leading zeroes are required here, unlike in Step 1). 4.
ESI-50L Programming Manual Function 1: System parameters Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the telco. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5. Function 152: Transfer forward timer This sets the number of times a transferred call will ring before following the day/night routing for the extension or department.
ESI-50L Programming Manual Function 1: System parameters Function 16: System feature parameters Function 161: Recording alert tone This sets whether the system plays a short beep tone every 15 seconds during a call recording, indicating to both parties that a recording is in progress. Default: Disabled (the beep doesn’t play). Important: IN MOST JURISDICTIONS, IT IS PERMISSIBLE TO RECORD A CONVERSATION IF ONE OF THE TWO PARTIES IS AWARE THAT IT IS BEING RECORDED.
ESI-50L Programming Manual Function 1: System parameters Field 3: Headset microphone gain adjust Adjusts the gain of headset microphones connected either directly to a 48-Key Feature Phone’s headset jack or a headset box connected to a 24-Key Feature Phone. If the headset microphone gain is too high (“hot”), the user may perceive an annoyingly loud sidetone or hissing when on a station-to-CO call.
ESI-50L Programming Manual Function 1: System parameters Function 165: Auto attendant parameters Field 1: Auto attendant inter-digit timer Make this setting higher if callers complain that they don’t have enough time to dial before either the system sends them to the wrong destination or they hear “Your entry was not valid”; make it lower if they say it pauses too long after they dial digits.
ESI-50L Programming Manual Function 1: System parameters Function 166: CO parameters Field 1: CO-to-CO conference gain Adjusts the volume level on CO lines when in a conference call. Increasing this level to a high setting can cause excessive noise or feedback on conference calls. This is a threshold gain level. Doubling or halving the current setting is in 6dB increments. Range: 100–32767. Default: 2048. Warning: Adjusting field 1 while calls are in progress may result in temporary loss of audio.
ESI-50L Programming Manual Function 1: System parameters Function 167: Voice mail parameters Field 1: Energy threshold Adjust this downward if (a.) callers in a mailbox, on a conference call or in the auto attendant are being disconnected and/or (b.) messages in a mailbox are incomplete. Adjust this upward if mailboxes are storing messages with long periods of silence. This sets the value used to detect energy received by the system on any port.
ESI-50L Programming Manual Function 1: System parameters Function 169: Feature set activation Field 1: Selectable numbering plan template Warning: Changes to this parameter will result in system initialization, which will erase all programming, voice messages, greetings, and recordings. System programming backups that are of a different numbering plan range than the one selected cannot be restored.
ESI-50L Programming Manual Function 1: System parameters Function 17: System speed-dial Up to 100 system speed-dial names and associated numbers can be stored, in location numbers 600–699, for access by any station. A user can initiate a system speed-dial by dialing the speed-dial location number or by accessing the name through the Esi-Dex feature. In Function 32, access to system speed-dial can be denied to individual stations (see page F.6).
ESI-50L Programming Manual Function 1: System parameters Function 18: Maintenance/SMDR serial port baud rate The RS-232C serial port (DB9) on the system cabinet provides not only SMDR data but also access to system maintenance. Note: The system will buffer up to 1,000 SMDR records (i.e., 80 KB worth) in non-volatile memory when the RS-232C serial port is in use for programming or uploading (such as during use of ESI System Programmer).
ESI-50L Programming Manual Function 2: CO lines Function 2: CO lines The ESI-50L can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 71–76). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 71–76).
ESI-50L Programming Manual Function 2: CO lines Do the following to program the analog CO lines. 1. Choose CO lines to program. During this step, you use the first four programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. The first four programmable keys’ LEDs will glow red. Select the COs to program alike and press # to confirm. The LEDs for the selected COs will now glow green. 2. Assign outbound CO line groups.
ESI-50L Programming Manual Function 2: CO lines 4. Assign answer rings Lines can be directed to be answered at up to 10 extensions, a department, a mailbox or an auto attendant branch ID (see “Auto attendant programming,” page G.1). The destination can be set to add or drop extensions, departments, mailboxes or ID branches if ringing continues due to no answer. Example: First ring — Line 1 will ring at the operator’s extension. Third ring — Extensions 112 and 113 are added.
ESI-50L Programming Manual Function 2: CO lines Function 22: Translation table programming Function 221: Centrex/PBX access code If the system is to be used behind Centrex or another PBX, you must list the dial access code used to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by either: (a.) Dialing 9, 8, or 71–76 or (b.
ESI-50L Programming Manual Function 2: CO lines Here’s how toll restriction works: As a number is dialed (or a speed-dial key is pressed), the system compares the number dialed, starting with the first digit, until a match is found in one of the toll-restriction tables, in the order described above under “If TOLL CALLS = N (no).” If no match is found, the default is to allow the call. Example: Extension 101 is set with TOLL CALLS = N in Function 321. The user dials 1 5 5 5 1 2 1 2.
ESI-50L Programming Manual Function 2: CO lines Function 23: CO line parameters Function 231: System CO line receive volume Many variables can affect the volume of the CO lines. Weak lines can reduce the ESI-50L’s ability to properly detect DTMF dialed by an outside caller. Conversely, “hot” lines can cause DTMF distortion and/or increase the opportunity for message talk-off (i. e., messages being cut off before completion).
ESI-50L Programming Manual Function 2: CO lines Function 24: Caller ID This function activates the Caller ID capability in the ESI-50L — if the customer has ordered Caller ID service from the Telco. The ESI-50L will display the caller’s name (or “OUT-OF-AREA,” etc.) for incoming calls or messages (or show the Caller ID number if the CO only provides a number). Default: Disabled.
ESI-50L Programming Manual Function 3: Extension programming Function 3: Extension programming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example. Function 30: Station move This feature allows the Installer or Administrator to exchange the extension numbers of two extensions.
ESI-50L Programming Manual Function 3: Extension programming 4. Both extensions will now appear in the display. Confirm the exchange by pressing #. X104 J SMITH X105 S BROWN 5. If one of the phones is in use, the display will show that extension: STATION MOVE EXT 104 BUSY (If both are in use, the display will show only the first extension.) To back up to the previous step, press and then re-try the extension exchange by pressing # again.
ESI-50L Programming Manual Function 3: Extension programming 4. CO line group — Assigns the extension’s ability to access one or more CO line groups (9, 8 and 71–76). Default: 9. 5. Call forward busy/no answer for day mode — The extension is set to call forward busy/no answer to the extension (or department) mailbox for day mode. This option is set and cannot be changed with the exception of extension 0. 6. Call forward busy/no answer for night mode — Same as previous item, except night mode. 7.
ESI-50L Programming Manual Function 3: Extension programming Analog ports The last 2 station ports can be programmed only as shown below. 1. Ext. 0 100 101 102 108 109 2. Type DIGITAL DIGITAL DIGITAL PHONE / FAX / MODEM / RINGER / DOOR PHONE / FAX / MODEM / RINGER / DOOR 3. Name Operator Jane Roger Sally PHONE / FAX / MODEM / RINGER / DOOR PHONE / FAX / MODEM / RINGER / DOOR 4. CO 9 9 9,8 9 9 Here are the steps for programming analog ports: 1.
ESI-50L Programming Manual Function 3: Extension programming Overhead paging interface You can connect a dry-contact overhead paging device to the system through the first port card’s 66 block. The overhead paging port’s access is fixed as extension 599 for programming purposes. The user can access it by: (a.) Dialing 5 9 9 or (b.) Programming 599 as a programmable key and/or including 599 in one or more page zones.
ESI-50L Programming Manual Function 3: Extension programming Function 32: Extension feature authorization Function 321: Standard feature authorization The Installer or Administrator can allow or deny many extension features on an extension-by-extension basis. A User, however, can only program and use allowed features (by using a combination of voice and display prompts) from his/her phone. Below is an example of a completed Function 321 programming worksheet. 1. 2. Ext.
ESI-50L Programming Manual Function 3: Extension programming 11. AutoPage — Lets the user turn AutoPage (defined below) on or off at his/her station. Note: This feature is used in conjunction with the directory names recorded in Function 62. If a name isn’t recorded in Function 62, the station default name (“Extension [xxx]”) is paged.
ESI-50L Programming Manual Function 3: Extension programming 15. Associated extension — Enter the desired ESI Cordless Handset extension. This creates a relationship that allows use of the Quick Switch key. For information about the Quick Switch key, consult the User’s Guide (ESI # 0450-1135). This field is not available for an extension using a 12-Key Feature Phone or ESI Cordless Handset. Example: Here is a portion of a completed programming worksheet for extension feature authorization.
ESI-50L Programming Manual Function 3: Extension programming Function 322: Advanced extension feature authorization This function allows authorization of some other ESI features, particularly those involving licensing. Below is an example of a completed Function 322 programming worksheet. 1. Ext. XXX 100 101 102 109* 2. Name Default Jane Roger Sally Bill 3. VIP N Y Y Y N 4. Type 5. Auto-record 6. Record threshold Attendant Pro VIP N Y 30 1. Ext. — Enter the extension number to program. 2.
ESI-50L Programming Manual Function 3: Extension programming Function 33: Department programming You can create up to 10 departments (or “hunt groups”), each with a maximum of 32 extensions. You also can assign an extension to more than one department. Department numbers range 280–289, 380–389, and 470–479. Department hunting methods You can designate a department to be rung in one of the following methods: • In Order — Calls will ring each phone in the order listed.
ESI-50L Programming Manual Function 3: Extension programming Procedure Here’s an example of a completed programming worksheet: 1. Dept. no. 2. Name 3. Type 280 Sales 281 282 Service Support 4. Call waiting 5. CF day 6. CF night 7. List: In order MB300 MB300 104, 112, 115 UCD All X0 X0 MB301 MB302 101, 102 105, 106, 107 Y Here are the programming steps. 1. Department number — Range is 280–289, 380–389, and 470–479. 2. Name — Used for the display, reports, and as a programming aid.
ESI-50L Programming Manual Function 3: Extension programming Function 34: Flexible number assignment This function lets the Installer reassign numbers outside of the numbering template. Extensions, guest mailboxes, and departments can have their numbers exchanged with each other, in any combination (e.g., you can exchange extension 100 with guest mailbox 300, or swap the number of department 280 with that of guest mailbox 300).
ESI-50L Programming Manual Function 3: Extension programming Function 35: Extension button mapping By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys system-wide. Users can later change the programmable feature key positions for their stations as part of station programming.
ESI-50L Programming Manual Function 3: Extension programming • Call forward/no-answer key (Code 567) — Sets or cancels call forwarding/no-answer. This overrides the call forward busy/no-answer assignment in Function 31. • Message monitor key (Code 568) — Toggles message monitor mode. (Functionally is same as pressing PROGRAM 3 6 and following the prompts.
ESI-50L Programming Manual Function 3: Extension programming Feature key chart 1 Code 3 24/48/16-Key Phones Y Y Y Y Manual day/night mode key Service observing key 564 Headset key 565 Call forward key Y Y Y Forward to a destination Y Y Y 566 567 Redial Call forward/no-answer key Y 568 Message monitor key Y Y 569 Background announce key Y Y 570* 571 Conference Personal Greeting 1 Y Y Y Y 572 Personal Greeting 2 Y Y Y 573 Personal Greeting 3 Y Y Y 574 Caller ID k
ESI-50L Programming Manual Function 3: Extension programming Function 37: RFID programming This function relates to ESI Presence Management only, and covers several steps needed to: • Program RFID tags. • Access scheduling. • View tag numbers. • Set ESI Presence Management parameters. Note: For more information about ESI Presence Management, consult its Installation Manual (ESI # 0450-0792).
ESI-50L Programming Manual Function 3: Extension programming 4. Enter the allow time — the time when an electronic key user can begin controlling door locks — in 12-hour format. (To delete an entry, press HOLD.) Press # to confirm when done. ACC SCHED1 MON ALLOW: 900 5. Select AM or PM by pressing a scroll key. Press # to confirm. ACC SCHED1 MON ALLOW: 900 AM If you haven’t yet assigned a deny time (next step) for this schedule, the display will show something like: ACC SCHED1 MON NO DENY TIME 6.
ESI-50L Programming Manual Function 3: Extension programming Function 372: RFID tag number programming As described earlier in this document, each electronic key has an embedded unique RFID tag number. This function is used to associate each RFID tag number to an extension or mailbox for Personal Call Routing and presence indication (except mailboxes). If Personal Call Routing or presence indication is not desired but access control is required, enter 0 instead of an extension or mailbox number. 1.
ESI-50L Programming Manual Function 3: Extension programming Function 373: View RFID tag number This is used to display tag numbers that are associated to extensions or mailboxes. You can only view tag numbers with this function. You cannot change any tag numbers or assignments. Enter the station or mailbox number to display, and then press #. If there’s an RFID tag number assigned to that extension or mailbox, it will appear.
ESI-50L Programming Manual Function 3: Extension programming Function 375: RFID Reader parameters This function is used to adjust the doorphone speaker volume of each RFID Reader. 1. Enter the extension number of the RFID Reader. EPM READER SET EXT: 2. Select the volume level by using the scroll keys. X211 FRONT DOOR VOLUME: 6 > Range: 1–8, with 8 as the highest. Default: 4. F.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 4: Auto attendant programming You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you also can program different main greetings and routing schemes for different combinations of lines.
ESI-50L Programming Manual • Function 4: Auto attendant programming GoTo outdial — The GoTo branch can be used to transfer to an off-premises location, either in conjunction with Centrex lines or trunk-to-trunk. When you select GoTo, the system will prompt you for one of those two options. The branch’s dial string can be programmed to include pauses, flash hooks, etc. Use the scroll key to enter special characters; use the scroll key to backspace.
ESI-50L Programming Manual Function 4: Auto attendant programming 1 1. Enter the outdial number (including the access code and any special characters ). The system will prompt you to indicate whether DTMF detection at the remote end is required before completing the connection. If DTMF detection is not required, the system will complete the trunk-to-trunk connection after dialing the final digit of the outdial number (blind transfer), so you may ignore step 2.
ESI-50L Programming Manual Function 4: Auto attendant programming Auto attendant programming example (The branch IDs and branch titles shown are for programming purposes only. The caller needs only to press 1, 2, etc., to move through the choices.) G.
ESI-50L Programming Manual Function 4: Auto attendant programming Programming sequence 1. Branch ID — A numerical designator which indicates its location and relationship to the other branches. There can be up to six levels of branches — the first level being a single digit, the second level being two digits, and so on.
ESI-50L Programming Manual Function 4: Auto attendant programming Function 43: Automatic day/night mode table You program the day/night mode table by selecting the day of the week, then entering the start time, and then 1 selecting the mode — day, night, day2 or night2. At the time you’ve programmed, the appropriate greeting for that mode will play and the system will follow the appropriate day or night forwarding.
ESI-50L Programming Manual Function 4: Auto attendant programming Remote setting of day, night, holiday and auto modes Normally, the system’s day/night mode operation will be manually controlled at an ESI Feature Phone and/or set to follow the day/night mode tables (programmed by the Installer) automatically. In addition, the Administrator can remotely change the mode and/or re-record the holiday greeting to handle unexpected closings such as for inclement weather.
ESI-50L Programming Manual Function 5: Voice mail programming Function 5: Voice mail programming To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for the ESI system to consider the mailbox active.
ESI-50L Programming Manual Function 5: Voice mail programming Function 53: Guest/info mailboxes 1 Any guest mailbox can be programmed as either a guest or info mailbox. Enter the mailbox number and select Guest or Info by pressing a scroll ( or ) key. Guest mailboxes Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who don’t have an extension assigned to them. Notes: A guest mailbox can be handled like a regular extension (i.e.
ESI-50L Programming Manual Function 5: Voice mail programming Function 54: Group mailboxes and the broadcast mailbox Broadcast mailbox 1 The broadcast mailbox is a special group mailbox which can be used to leave messages for all of the system’s station users who have recorded a personal greeting. The broadcast mailbox’s user list cannot be edited. Guest mailboxes are not included in the broadcast group.
ESI-50L Programming Manual Function 5: Voice mail programming Function 55: Message notification On a mailbox-by-mailbox basis for user or guest mailboxes, the system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager.
ESI-50L Programming Manual Function 5: Voice mail programming Function 552: Delivery/paging parameters The sequence of programming is as follows: 1. CO line access — Enter the CO line group (9, 8, or 71–76) that is to be accessed for delivery. Default: 9. 2. Pager dialing pause — When paging, the system will send the mailbox number to be shown in the pager’s display.
ESI-50L Programming Manual Function 5: Voice mail programming Function 56: Cascade notification mailboxes In addition to individual mailbox paging, ESI-50L can support up to 10 cascade notification mailboxes (533–542). These can be assigned to anyone who requires escalating levels of notification beyond the single level available in all user mailboxes.
ESI-50L Programming Manual Function 5: Voice mail programming Function 57: Q & A mailboxes You can create question and answer (Q & A) mailboxes (490–499). Each Q & A mailbox owner can record up to 10 questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see the User’s Guide, ESI # 0450-1135). The individual answer segments recorded by the caller are stored as a single message, with the answer segments separated by short beep tones.
ESI-50L Programming Manual Function 6: Recording Function 6: Recording Function 61: Re-record main greeting The main greeting prompts are re-recorded here. Recording a prompt 1. Practice the prompt by recording and re-recording (start and stop by pressing 1). 2. When satisfied with its quality, press # to confirm. Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording. System prompts • Busy (530) — Plays to the outside caller if an extension is busy.
ESI-50L Programming Manual Function 6: Recording Function 62: Record directory names This function is accessible only if a directory branch has been created as part of auto attendant programming. Enter the extension number and record the name. If this is a by-alpha branch, the system will automatically set the name key using the name assigned in Functions 31, 33, or 53; if necessary, enter a different name key.
ESI-50L Programming Manual Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory. • A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector. Function 631: MOH source This selects the source for the system that will be played to callers on hold.
ESI-50L Programming Manual Function 6: Recording Function 632: MOH recording 1. Connect the message/music source to the MOH port on the side of the cabinet. Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter). 2. Enter the prompt number to be recorded. 3. Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.
ESI Communications Servers Programming Manual Function 7: Reports Function 7: Reports Important: You may wish to read “Feature description: SMDR” (beginning on page K.1) before using this function. Report printing The system’s built-in reports can be output to a printer or a PC via the Maintenance/SMDR port. When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such as Andale Mono, Courier New or Letter Gothic), 9 points or smaller.
ESI Communications Servers Programming Manual Function 7: Reports Function 72: ESI Presence Management access door report The ESI Presence Management access door report is available to the Installer and System Administrator, and is 1 based on historical data for the desired access door RFID Reader. The report contains records of extensions/mailboxes, names, RFID tag numbers, and the date and time from the 10,000 most recent records for access-only door (not entrance/exit) RFID Readers in the system.
ESI Communications Servers Programming Manual Function 7: Reports 7. The eight-digit end date for this report is composed of two digits for the month, two digits for the day, and four digits for the year. The end date should be no earlier than the start date. Enter the end date in MMDDYYYY format, and press #. ENTER END DATE 8. To print the report, press 1 and then #.
ESI-50L Programming Manual Feature description: SMDR Feature description: SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. SMDR data will be stored temporarily if a laptop is connected for programming (five minutes after you exit programming mode, the buffered SMDR will resume output to the serial port).
ESI-50L Programming Manual Feature description: SMDR CSV SMDR format ® The comma-separated value (CSV) format is readable from within Microsoft Excel and other spreadsheet applications. Note: The CSV format does not support account codes (see page K.5). A CSV record is output for each completed call, and represented as follows (word-wrapped): Format: "T","MMDDYYYY","HHMMSS","HHMMSS","NNN","XXXXXXXXXX. . .XXX","CCCCCCCCCC. . .
ESI-50L Programming Manual Feature description: SMDR Extended SMDR format Note: The extended SMDR format is available on only ESI Communications Servers that are running system software xx.3.0 (or higher). For system software downloads, visit www.esiresellers.com/software.
ESI-50L Programming Manual Feature description: SMDR Reporting conventions and rules • Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. ESI systems don’t provide SMDR records for the following types of calls (except where noted): – Incoming calls . . . • To the auto attendant that don’t leave the auto attendant. (Provided only in extended SMDR format.
ESI-50L Programming Manual Feature description: SMDR SMDR format when using account codes The account code will be output in the SMDR record in character positions 60 through 69, inclusive (compliant with Panasonic DBS SMDR format). A new line will be generated each time someone enters an account code (indicated below by “A”).
ESI-50L Programming Manual IP programming Function 8: IP programming While the ESI-50L doesn’t work with IP-related features (such as Esi-Link or IP stations), this function lets the System Administrator or Installer perform the programming steps that lets the ESI-50L use the Network Services Processor (NSP). When you enter F8, the first screen will appear as shown here. Press 1 to view licensing or 2 4 to program the NSP, which is required for using VIP, VIP Professional, and VIP PC Attendant Console.
ESI-50L Programming Manual IP programming Function 824: Network Services Processor (NSP) The built-in NSP provides an IP network connection for maintenance and other features, such as VIP unified messaging. You enter each of the following parameters in one operation. • NSP private IP address — View or enter the IP address for the NSP. Range: 1.0.0.1 through 254.254.254.254. • NSP subnet mask — Enter the IP subnet mask of the network to which the NSP is connected. Range: 0.0.0.0 through 255.255.255.252.
Index Access schedules, F.16 ACD ACD department detail report, J.1–J.3 Alphanumeric characters, entering, C.2 Answer ring assignment, E.3 Auto attendant block, F.6 Auto attendant programming Automatic day/night mode table, G.1–G.5 Branches, G.1–G.5 Deleting a branch, G.5 Directory branch, G.3 GoTo branch, G.1 Menu branch, G.1 Programming sequence, G.5 Remote setting, G.7 Broadcast mailbox, H.2 Call waiting, F.6 Caller ID, E.6–E.7 CO lines, E.1–E.7 Access codes and toll restriction, E.
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