User`s guide

User’s Guide Analog stations
G.3
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones.
Call pick-up
A call ringing at another station can be picked-up by pressing  and dialing the extension number.
Dialing  0 will answer the longest ringing outside call.
Voice mail operation from an analog station
The ESI phone system will provide accurate and timely messages. Others will become more
comfortable leaving you voice messages if you pick-up and respond to your messages promptly.
Greetings
Note: Only the Master Station may set greetings.
Initially, the mailbox has a generic greeting: “You have reached mailbox 501, dial zero to reach the
operator or begin recording at the tone.” You can record up to three different greetings in your own voice
indicating your availability to return calls.
Examples:
Sample greeting 1: Hello, thank you for calling [company name]. We are currently assisting other customers.
Please dial zero to reach our operator or leave your name, number, and message at the
tone and we will get back to you as soon as we can.
Sample greeting 2: Hello, thank you for calling [company name]. We are currently out of the office. To attempt
to reach our mobile phone, please press four now. Otherwise leave your name, number,
and message at the tone and we will get back to you as soon as we can.
Sample greeting 3: Hello, thank you for calling [company name]. We are currently out of the office. Please
leave your name, number, and message at the tone and we will get back to you as soon
as we can.
You may wish to include one or more of these options in your greetings:
Option Instruction
0
To reach the operator
1
To skip directly to the record tone (or “beep”)
XXX
An extension number of another user
Shortcut: When leaving a message in the mailbox, press 1 during the greeting to advance directly to the
record tone without having to listen to the remainder of the greeting.
You can change any greeting as often as necessary, by just recording over a previously recorded greeting.
Warning: Do not delete all of the greetings; make sure at least one always remains. Deleting all the
greetings will turn off the mailbox.
Message waiting indication
If there are new messages, you will hear a short prompt "You have messages" and then internal dial tone
whenever you lift the handset to place a call. You can choose to retrieve the messages or place the call.