User`s guide

Analog stations User’s Guide
G.2
Call forwarding
Your station has been pre-programmed by the Installer to call-forward your phone to the mailbox when
your station is busy or does not answer. In addition you can temporarily call-forward all of your calls to
another station.
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the
system should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to the mailbox.
To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.
Call waiting
If you have enabled call waiting for your station ( XXX 5 3, where xxx represents your extension
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.
Call hold
This is used to place callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial   . A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial   and the line number where the call is on hold.
Dial   0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer). If a call placed on hold is not retrieved it will be
forwarded to the Integrated Answering Machine.
Paging
This function allows for paging through an overhead paging system and/or designated available
telephone speakers.
Press # to access all available stations.
Note: A page will not be sent to the speakers of phones in use.
Tip: To page for pick up of an outside call, put the caller on hold by dialing   . A voice prompt will
indicate the line number. Then page the person and announce the line number for retrieval. For
example: “John, you have a call on line 1. John, pick up line 1, please.”