User`s guide

Special keys User’s Guide

F.8

Virtual Answer Keys (Codes 575, 576)

Note: This works only if call waiting is enabled for your station. Consult your administrator if needed.

You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and

route the caller to a desired destination by pressing this key. Program a programmable function key

with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the

caller’s destination.

The destination can be either the default call waiting or another station; the system takes the caller there

after playing the recorded greeting. With call waiting, the system places the caller on hold as call

waiting (“camping on”) for your station; if the caller can’t wait, he/she may (a.) press 1 to reach the

mailbox, (b.) enter another extension, or (c.) press 0 to reach the Operator. With another station

selected, the call is forwarded to the station.

To record the greeting from an idle phone:

1. Press the chosen programmable function key; then press RECORD.

2. Follow the prompts to record the greeting and program the destination.

Sample greetings for Virtual Answer Keys:

“Thank you for calling XYZ Company. The extension you called is currently busy, but we’d

really like to take your call. Please hold and we’ll be with you shortly. However, if you don’t wish

to wait on hold, press 1 to leave us a voice message. You may also either dial another

extension or press 0 to reach the Operator.”

“Thank you for calling XYZ Company. The extension you called is currently busy, but we

have been notified of your call. We’re now sending your call to our Sales Department

administrator for more immediate assistance. Please remain on the line as your call is being

transferred. Thank you.”

QuickPage (Code 577)

Normally used by an operator, this key lets you quickly put on hold, and page, a station user. While on

an outside-line call, you can press a QuickPage key, then enter a station number (or press a

programmable feature key programmed for an extension) and the system will automatically page the

person

, then forward the call to the person’s voice mailbox if he/she doesn’t answer.

VOICE MAIL (Code 579)

Serves as a VOICE MAIL key on 12-Key Feature Phones.

Override ring (Code 580)

The override ring feature lets you place a call — station-to-station, outside line — or leave a voice

message when another call is ringing. For full details on use of this feature, see “Override ring,”

page F.4.

The system will access the paging zone for the extension and play the User’s name as recorded in the directory (if no name is

recorded, it will page by extension number) followed by the phrase “you have a call on hold” and the line on which the caller is

parked — e.g.,

“John Doe, you have a call on line 21.”