User`s guide

Integrated Answering Machine operation User’s Guide
D.2
Greeting keys
You can program a programmable feature key as a greeting key for any one of the three greetings (see
page F.7). Once created, this shortcut can then be used to activate the associated greeting (the key’s
LED will glow green and the greeting played as confirmation).
Note: On a 24-Key Feature Phone, press RECORD while the confirmation is playing and follow the prompts
to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.
Leaving messages . . .
If you call another station that is DND, busy, or does not answer, you will be transferred to the mailbox.
You can skip the greeting by pressing 1; this takes you directly to the record tone.
. . . directly in the mailbox
The procedure for going directly to the mailbox without ringing an extension depends upon whether you
have the mailbox (501) set as one of your station keys:
• If you do, press VOICE MAIL and then the MB 501 station key.
• If you don’t, press VOICE MAIL and TRANSFER and then dial the mailbox number (501)
Either will connect you directly to the mailbox greeting.
Off-premises “reach me”
After a caller has been forwarded to the mailbox and is listening to the greeting, this feature allows the
caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an
extension. You must have greeting 2 selected and it must tell callers to press 4 for this feature.
When the caller presses 4 during your greeting, the system forwards him/her to the number set for “phone
delivery” under “external message notification” (PROG/HELP 6 2 — see page C.4). If that number
doesn’t answer, the caller is returned to the voice mailbox. When you receive a forwarded call, you’ll be
prompted to “press any key” to accept the call.
Note: This feature is activated only if your Administrator enables it on your station and you have set the
mailbox to play greeting 2.
Sample greeting 2 for off-premises “reach me”:
“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now.
Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”
Message retrieval
Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the
number of new and old messages in your mailbox. The 12-Key Feature Phone displays only the date
and time.
24-Key
Feature
Phone
Note: Message status (shown in the example above as NEW 3 OLD 1) appears only when new messages exist.