User`s guide

User’s Guide Integrated Answering Machine operation

D.1

Integrated Answering Machine operation

Introduction

Your phone system provides accurate and timely messages. Others will become more comfortable

leaving you voice messages if you promptly retrieve and respond to your messages.

VOICE MAIL key

The VOICE MAIL key is used for direct access to voice mail features.

Warning: On stations with a 12-Key Feature Phone, a programmable feature key must be set to code

579 (for VOICE MAIL key). If a key is not programmed to 579, you will still be able to retrieve

previously left messages and access user programming, but you will not be able to receive

new messages (when you access the mailbox, the phone system will announce that the

mailbox is disabled). Program 579 on a programmable feature key to enable the mailbox.

Greetings

Note: Greetings are for use by only the Master Station.

Initially, the mailbox has a generic greeting: “You have reached mailbox 501. Dial 0 to reach the

operator or begin recording at the tone.” You can record up to three different greetings in your own voice

indicating your availability to return calls. Also, you can change any greeting as often as necessary, by

just recording over a previously recorded greeting.

Warning: Do not delete all of the greetings; make sure at least one always remains. Deleting all the

greetings will turn off the mailbox.

Examples

Sample greeting 1: Hello; thank you for calling [company name]. We are currently assisting other customers.

Please dial zero to reach our operator or leave your name, number, and message at the

tone, and we will get back to you as soon as we can.

Sample greeting 2: Hello; thank you for calling [company name]. We are currently out of the office. To attempt

to reach our mobile phone, please press four now. Otherwise leave your name, number,

and message at the tone, and we will get back to you as soon as we can.

Sample greeting 3: Hello; thank you for calling [company name]. We are currently out of the office. Please

leave your name, number, and message at the tone, and we will get back to you as soon

as we can.

Depending on your company’s preferences, you may wish to include one or more of these options in

your greetings:

Option Instruction

To reach the operator

To skip directly to the record tone (or “beep”)

To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.2)

XXX

An extension number of another user

Note: Option 4 is available only when Greeting 2 has been recorded (see “Off-premises ‘reach-

me,’” page D.2).