ESI Feature Phone User’s Guide FOR WITH Integrated Answering Machine 0450-0483 Rev. A Visit http://www.esiusers.com for up-to-date help.
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Table of contents Introduction...............................................................................................................................................................A.1 24-Key Feature Phone ................................................................................................................................................................................A.2 12-Key Feature Phone .................................................................................................
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User’s Guide Introduction Introduction Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI’s Feature Phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone. As for the IVX C-Class phone system itself, its Integrated Answering Machine functions like a traditional answering machine but with additional, special features.
Introduction User’s Guide 24-Key Feature Phone The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys Status indicator light (pg. D.6) 2-line, 32-character display ESI-DEX feature key (pg. F.1) 12 programmable feature keys (pg. C.2) Speaker VOICE MAIL feature key (pg. D.1) P/UP (pickup) key (pg. E.10) PAGE key (pg. E.
User’s Guide Introduction 12-Key Feature Phone The 12-Key Feature Phone includes the basic, most commonly used phone features. Volume/scroll keys 1-line, 16-character display Speaker 9 programmable feature keys P/UP (pickup) key (pg. E.10) PROG/HELP feature key for phone programming as well as access to Verbal User’s Guide and tutorial (pg. B.1) PAGE key (pg. E.10) Fxed feature keys (pg. E.1) Notes: The following features are not available on the 12-Key Feature Phone.
Introduction User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone — i.e., the part with the display is the top. Handset Line cord to wall A.4 12-Key Feature Phone 24-Key Feature Phone • Connects like a basic phone. • Handset plugs into right-side jack.
User’s Guide Help mode (Verbal User Guide) Help mode (Verbal User Guide) Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
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User’s Guide User programming: An introduction User programming: An introduction The answering machine can record up to two simultaneous calls. When a message is left, a key will light up: on a 24-Key Feature Phone, it’ll be the VOICE MAIL key; on a 12-Key Feature Phone, it’ll be a programmable feature key (see “Programmable feature keys,” p. C.2) programmed for Mailbox 501. Messages can be retrieved by any authorized 12 or 24-Key Feature Phone or remotely from an offpremises location.
User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting. 2 Delete personal greeting When prompted, press 2 again to confirm deletion.
User’s Guide User programming: An introduction Keys’ LED activity during programming Key type and LED indication Station key or Virtual Mailbox Key Line key Feature key or speed-dial key Currently being programmed and previously assigned Flashing red Flashing green Flashing amber Currently being programmed and previously unassigned Flashing red Flashing red Flashing red Programming mode — Was assigned or viewed in current session Blinking red Blinking green Blinking amber Assigned in a prev
User programming: An introduction User’s Guide 4 Station audibles The station audibles programming provides control of the following audible items: 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼ or ▲ to select a tone, then press # to accept it. 2 Station ring volume Press ▼ and ▲ to set the desired ringer volume (range: off to high), then press # to accept it.
User’s Guide User programming: An introduction 2 Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8, or 7) before the number. To insert a special character, press the right scroll key (▲) to select the desired special code: # , , F, or P. Press # to confirm the inserted character and continue. Use the down arrow key (▼) to backspace. Press # # to complete the entry.
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User’s Guide Integrated Answering Machine operation Integrated Answering Machine operation Introduction Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICE MAIL key The VOICE MAIL key is used for direct access to voice mail features. Warning: On stations with a 12-Key Feature Phone, a programmable feature key must be set to code 579 (for VOICE MAIL key).
Integrated Answering Machine operation User’s Guide Greeting keys You can program a programmable feature key as a greeting key for any one of the three greetings (see page F.7). Once created, this shortcut can then be used to activate the associated greeting (the key’s LED will glow green and the greeting played as confirmation). Note: On a 24-Key Feature Phone, press RECORD while the confirmation is playing and follow the prompts to record the greeting.
User’s Guide Integrated Answering Machine operation Retrieving voice mail messages from the mailbox 1. Press VOICE MAIL. 2. Enter your password if required (you may change the requirement for a password in user programming menu 5; see "Password” on page C.4). 3. The ESI phone system will start playback of messages with the oldest new message and continue until all messages are played.
Integrated Answering Machine operation User’s Guide Retrieving messages from an off-premises location You can pick up messages when away from the office or from an analog station. Since the display is not available to you, message handling will operate slightly differently. To retrieve a message from a remote location: 1. Dial into the system. 2. When the operator or another user answers your call, have them transfer you by pressing VOICE MAIL and hanging up. You will hear the mailbox greeting.
User’s Guide Integrated Answering Machine operation Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when the voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number.
Integrated Answering Machine operation User’s Guide Message Recycle Bin (un-delete) The ESI phone system stores the most recently deleted 10 messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error. You access the Message Recycle Bin through user programming (PROG/HELP 9). Press 9 to advance through deleted messages. Press 8 to restore a message to the mailbox as an old message.
User’s Guide ESI Feature Phone operation ESI Feature Phone operation Display When your phone (or station) is not in use, the display will show the current date and time, activated features such as DND (do not disturb; see “MUTE/DND,” page E.2) and monitor mode, and — on a 24–Key Feature Phone — the system’s current line usage. A 12-Key Feature Phone does not display line usage. Each block on the bottom line of the display will represent an individual line (as in the example, right).
ESI Feature Phone operation User’s Guide Keys’ LEDs (lamps) The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in determining the status of their function. In general: • Green indicates a function associated with your phone. • Red indicates an occurrence at another station. • A solidly lit lamp indicates in-use status. • Blinking indicates an action, such as ringing or holding, is required; a fast blink calls for immediate action.
User’s Guide ESI Feature Phone operation MUTE/DND key To disable your handset or speaker microphone during a conversation (either with the handset or speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the display shows “MUTED.” When your phone is idle and you wish to make sure its calls go straight to voice mail, press MUTE/DND to toggle your phone in or out of DND (do-not-disturb) mode. The display will show DND and the MUTE/DND LED will glow amber.
ESI Feature Phone operation User’s Guide Direct station selection Programming some of the programmable feature keys (see p. C.2) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’ LEDs indicates the status of the station assigned to each key: If a station key’s LED is . . . The station assigned to that key is . . .
User’s Guide ESI Feature Phone operation Transferring an outside call . . . . . . to another station Blind transfer 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). 2. Hang up immediately to perform a blind transfer. Note: If the called person does not answer, the caller will be forwarded to the Integrated Answering Machine. Supervised transfer — announcing the caller to the called person 1.
ESI Feature Phone operation User’s Guide Conference calling Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page F.6. To create a conference call: 1. 2. 3. 4. Establish the first call. Press CONF to place the call on hold. Place a second call as you normally would. Once connected to the second call, press CONF again to connect all of you together.
User’s Guide ESI Feature Phone operation Call waiting If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to the mailbox (or other destination set by the Installer). To toggle between the two calls on a 24-Key Feature Phone, press FLASH.
ESI Feature Phone operation User’s Guide Background announce feature During call waiting, you can also make a brief, private background announcement1 to the station's earpiece (if its user has enabled the background announce feature; see “Station options,” page C.3). A background announce key must have been programmed at your station by programming code 5 6 9 at a programmable feature key (see pp. C.2–C.2). 1.
User’s Guide ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number. Note: If your phone has any line keys programmed (see p. C.
ESI Feature Phone operation User’s Guide Paging Your ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some or all of the system’s Feature Phone speakers. Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.
User’s Guide Special keys Special keys FLASH The FLASH key serves several purposes: • Getting a fresh dial tone without replacing the handset — When connected to an outside line, press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.) • Sending a flash hook signal — If operating behind Centrex1 or a PBX, press FLASH to transmit a flash hook signal automatically to either the phone company’s central office or the host PBX.
Special keys User’s Guide Auto-dialing using Esi-Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ... To ... ▼ or ▲ (scroll keys) Scroll through all names in the list from the beginning or end (A dialpad key) Scroll through only the names that correspond to the three letters on the key 3.
User’s Guide Special keys 4. Press # again when finished entering the name. 5. Now, enter the number — including the line access code 9 (or 8 or 7). Note: Use the ▲ scroll key to enter special characters; use the ▼ scroll key to backspace. You also can use the scroll keys to view the number after it’s saved. To change the number, you must delete it and then re-enter it as desired. 6. Press # to confirm the entry. Deleting names from your Personal Dex 1.
Special keys User’s Guide System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699).
User’s Guide Special keys Greeting reminder If you frequently change the greeting, use this option; it sets the mailbox to remind you of the current greeting. The first time you use your phone after it has been idle (for the period you set in this function), the system automatically plays the current greeting (and gives you the option to change it). The range is 0 (no reminder) to 500 hours. To set this, press PROG/HELP 3 2.
Special keys User’s Guide Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your station can be answered by simply lifting the handset or pressing SPEAKER. You do not have to press the line key.
User’s Guide Special keys Manual day/night mode (Code 560) The system’s main greeting can be manually changed using a programmable feature key. Each time the key is pressed, the display switches among the following: DAY or NGT. Note: The administrator can also change the mode and/or re-record the holiday greeting remotely to handle unexpected closings, such as for inclement weather.
Special keys User’s Guide Virtual Answer Keys (Codes 575, 576) Note: This works only if call waiting is enabled for your station. Consult your administrator if needed. You can program a Virtual Answer Key to play a greeting to a caller when your extension is busy and route the caller to a desired destination by pressing this key. Program a programmable function key with either 5 7 5 or 5 7 6. Prompts will instruct you in how to record the greeting and program the caller’s destination.
User’s Guide Analog stations Analog stations If your station has been installed as an analog station, it will be able to use only a standard-type telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature Phones), its operation and capabilities will be different.1 Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (5 6 5) to easily forward calls to the cordless phone when out of your office.
Analog stations User’s Guide Call forwarding Your station has been pre-programmed by the Installer to call-forward your phone to the mailbox when your station is busy or does not answer. In addition you can temporarily call-forward all of your calls to another station. Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls.
User’s Guide Analog stations Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones. Call pick-up A call ringing at another station can be picked-up by pressing Dialing 0 will answer the longest ringing outside call. and dialing the extension number.
Analog stations User’s Guide Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone. 1. Lift the handset, and dial 501. 2. If calling from outside, when the operator or another user answers your call, have them transfer you by pressing VOICE MAIL and hanging up. 3. You will hear the mailbox greeting. Press 8 to hear the messages. 4. If required, enter your password. 5.
User’s Guide Analog stations Analog station programming After logging into the mailbox (pressing followed by the mailbox number), dial 5 to program. Select greeting Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #. 1 Record greeting Begin recording at the tone; press 1 to stop. The new greeting automatically replaces the previous greeting. Note: The mailbox will be disabled if no greeting exists.
Analog stations User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when the mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page). Note: You must record and use Greeting #2 for this feature.
User’s Guide Analog stations Off-premises message delivery 1 2 3 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. 2 Delete phone number Deletes the current phone number. 3 Hear current phone number Plays back the current phone number.
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Index ▼/▲ keys. See Volume/scroll keys 12-Key Feature Phone, A.3 24-Key Feature Phone, A.2 Analog stations Off-premises delivery, G.6 Programming, G.5 Voice mail operations from, G.3 Attendant operation, E.10 Background announce, E.8 Background announce key, F.7 Basic phone use, E.3 Blind transfer, E.5 Call forward key, F.7 Call forwarding, E.6 Call pick-up, E.10 Call waiting, E.7 Background announce, E.8 Station-to-station, E.7 Caller ID, E.1 Conference calling, E.6 Day/night mode, F.7 Dial tone, E.
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