User`s guide

ESI Feature Phone operation User’s Guide

E.2

Keys

Programmable feature keys

The phone’s programmable feature keys — nine on the 12-Key Feature Phone, 12 on the 24-Key

Feature Phone and 30 on the 48-Key Feature Phone — have been pre-programmed by the installer.

You may wish to add to or change some of these keys to perform different functions explained throughout

this manual. Press PROGRAM to verify current settings (see “Station programming,” page C.1).

Important: Each of the two smaller Feature Phones, 12-Key and 24-Key, has a combination (“combo”)

PROG/HELP key, while the 48-Key Feature Phone has separate PROGRAM and HELP keys. If

you’re using a 12-Key or 24-Key Feature Phone, press PROG/HELP wherever this User’s Guide

instructs you to press either PROGRAM or HELP.

Note: To use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must program

these features into programmable feature keys (see “Optional features,” page F.11).

Fixed-feature keys

The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/REDIAL

and MUTE/DND key on either Feature Phone each have two purposes; your ESI phone system will

govern this by permitting only the appropriate function when either is pressed, depending on the

circumstances at that moment. The different phone models have some different fixed-feature keys.

Keys’ LEDs (lamps)

The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in

determining the status of their function. In general:

• Green indicates a function associated with your phone.

• Red indicates an occurrence at another station.

• A solidly lit lamp indicates in-use status.

• Blinking indicates an action, such as ringing or holding, is required; a fast blink calls for

immediate action.

As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at

your station. (See also “Line keys,” page F.11.)

SPEAKER key and speakerphone operation

For hands-free conversation, use the SPEAKER key. When an outside call rings, you can press

SPEAKER to connect to the caller via your phone’s built-in speakerphone. This lights the SPEAKER

key’s LED. Or, while using the handset, you can switch a call to the speakerphone by pressing

SPEAKER and hanging up the handset. (To revert to the handset from speakerphone mode, lift the

handset again.) To perform group listening — i.e., have a handset conversation along with the caller’s

voice broadcast over your speaker — press SPEAKER while on a handset conversation but do not

hang up the handset.

Hands-free answer (internal calls only)

You can program your phone either to enable or disable hands-free answer — press PROGRAM 3 5.

With hands-free enabled, an internal call to your station generates a short ring and a double connect tone,

then automatically connects the caller to your speakerphone. With hands-free disabled, an internal call

to your station generates a single-ring cadence; outside calls ring with a double-ring cadence.

The 12-Key Feature Phone supports only hands-free listening. To answer, you must pick up the handset.