User guide

4.6.9 Quarantine

The main function of the quarantine is to safely store infected files. Files should be quarantined if they cannot be

cleaned, if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security.

You can choose to quarantine any file. This is advisable if a file behaves suspiciously but is not detected by the

antivirus scanner. Quarantined files can be submitted for analysis to the ESET Virus Lab.

Files stored in the quarantine folder can be viewed in a table that displays the date and time of quarantine, the path

to the original location of the infected file, its size in bytes, reason (for example, object added by user), and number

of threats (for example, if it is an archive containing multiple infiltrations).

Quarantining files

ESET Smart Security automatically quarantines deleted files (if you have not canceled this option in the alert

window). If desired, you can quarantine any suspicious file manually by clicking Quarantine... If this is the case, the

original file will not be removed from its original location. The context menu can also be used for this purpose;

right-click in the Quarantine window and select Quarantine....

Restoring from Quarantine

Quarantined files can also be restored to their original location. Use the Restore feature for this purpose, which is

available from the context menu by right-clicking a given file in the Quarantine window. If a file is marked as

potentially unwanted application, the Restore and exclude from scanning option is enabled. Read more about this

type of application in the glossary. The context menu also offers the Restore to... option which allows you to restore

a file to a location other than the one from which it was deleted.

NOTE: If the program quarantined a harmless file by mistake, please exclude the file from scanning after restoring

and send the file to ESET Customer Care.

Submitting a file from the Quarantine

If you have quarantined a suspicious file that was not detected by the program, or if a file was determined to be