Product manual

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8.1.3 Delete
It may be necessary to delete a token from the system.
Tokens can be deleted as follows:
1. Launch the ESET Secure Authentication Management Console and navigate to the "Hard Tokens" node for your domain.
2. Select the hard token to delete.
3. Click the Delete action for that hard token.
4. Click the "Yes" button on the confirmation box.
8.1.4 Resynchronize
There is a possibility that a hard token becomes out of sync with the system. This can happen if a user generates many new OTPs
in a short space of time. In this scenario a resynchronization will be required.
A token can be resynchronized as follows:
1. Launch the ESET Secure Authentication Management Console and navigate to the "Hard Tokens" node for your domain.
2. Select the hard token to resynchronize.
3. Click the "Resynchronize Token" action for that hard token.
4. This opens the Hard Token Resync window.
5. Generate and enter two consecutive OTPs using the selected hard token.
6. Click the Resync button.
7. A successful message should display.