Installation guide
NOD32 Installation Guide
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Appendix A: Troubleshooting
Q: My username or password doesn’t work
A: If a dialog box pops up asking for your username and password, it’s
most likely because they were entered incorrectly during setup, or that your
NOD32 license has expired. If you are sure your license is still valid, click
Setup on the popup screen to re-enter the username and password as sent
to you in the email from your vendor.
Your username and password are case sensitive
(the username is always “AV-” in upper-case, followed
by numerals and the password only uses lower-case
letters plus numbers), and must be entered exactly,
including the dash “-“ character in the username. We
strongly recommend that you “copy” and “paste” these
values to avoid mistakes. (Highlight the text, Ctrl + C to
copy and Ctrl + V to paste into the required elds)
If you have tried these suggestions without success please contact your
reseller’s Technical Support. (Further information can be found on ESET’s
website: http://www.eset.com/support/nodfaq.htm)
Q: Can I use NOD32’s IMON with email client XYZ?
A: If your email client uses the POP3 protocol, it should work with IMON
without any further conguration. Note that if you use IMAP or another
protocol not currently supported by IMON, you will still be prevented from
opening unsafe attachments by the AMON module.
Q: My problem is not listed, what should I do?
A: If you have any other questions, start with the list of Frequently Asked
Questions (FAQ) - http://www.eset.com/support/faq.php
If you don’t nd the solution there, please contact ESET Technical Support
by http://www.eset.com/support/index.php