Installation manual

the other computer. To specify authentication data, open ESET Mail Security Advanced Setup (F5) and click the

Update branch. Click the Setup... button and then click the LAN tab. This setting is the same as for updating, as

described in section Connecting to LAN .

After the Mirror configuration is complete, proceed to the workstations and set \\UNC\PATH as the update server.

This operation can be completed using the following steps:

Open ESET Mail Security Advanced Setup and click Update

Click Edit... next to the Update server and add a new server using the \\UNC\PATH format.

Select this newly-added server from the list of update servers

NOTE: For proper functioning, the path to the Mirror folder must be specified as a UNC path. Updates from

mapped drives may not work.

4.2.1.2.4.2 Troubleshooting Mirror update problems

In most cases, problems during an update from a Mirror server are caused by one or more of the following: incorrect

specification of the Mirror folder options, incorrect authentication data to the Mirror folder, incorrect configuration

on local workstations attempting to download update files from the Mirror, or by a combination of the reasons

above. Below is an overview of the most frequent problems which may occur during an update from the Mirror:

ESET Mail Security reports an error connecting to Mirror server – Likely caused by incorrect specification of the

update server (network path to the Mirror folder) from which local workstations download updates. To verify the

folder, click the Windows Start menu, click Run, insert the folder name and click OK. The contents of the folder

should be displayed.

ESET Mail Security requires a username and password – Likely caused by incorrect authentication data (username

and password) in the update section. The username and password are used to grant access to the update server,

from which the program will update itself. Make sure that the authentication data is correct and entered in the

correct format. For example, Domain/Username, or Workgroup/ Username, plus the corresponding Passwords. If the

Mirror server is accessible to “Everyone”, please be aware that this does not mean that any user is granted access.

“Everyone” does not mean any unauthorized user, it just means that the folder is accessible for all domain users. As

a result, if the folder is accessible to “Everyone”, a domain username and password will still need to be entered in

the update setup section.

ESET Mail Security reports an error connecting to the Mirror server – Communication on the port defined for

accessing the HTTP version of the Mirror is blocked.

4.2.2 How to create update tasks

Updates can be triggered manually by clicking Update virus signature database in the primary window displayed

after clicking Update from the main menu.

Updates can also be run as scheduled tasks. To configure a scheduled task, click Tools > Scheduler. By default, the

following tasks are activated in ESET Mail Security:

Regular automatic update

Automatic update after dial-up connection

Automatic update after user logon

Each update task can be modified to meet your needs. In addition to the default update tasks, you can create new

update tasks with a user-defined configuration. For more details about creating and configuring update tasks, see

section Scheduler .