Installation manual

- deselect the check box Write spam score to the header of scanned messages

- navigate to Alerts and notifications under Antispam protection

- define a text tag that will be added to the subject field of unwanted messages, e.g. "[SPAM]", in the

Template added to the subject of spam messages field

2) In Microsoft Outlook:

- setup a rule to ensure messages with a specific text in the subject ("[SPAM]") will be moved into the

desired folder.

For more detailed instructions see this Knowledgebase article.

Q: In the antispam protection statistics many messages fall into the Not scanned category. What email is not

scanned by the antispam protection?

A: The Not scanned category comprises of:

General:

All messages that were scanned while the antispam protection has been disabled on any layers (mailserver,

transport agent).

Microsoft Exchange Server 2003:

All messages incoming from an IP address, that is in the IMF on the Global Accept List

Messages from authenticated senders

Microsoft Exchange Server 2007:

All messages sent within the organization (all will be scanned by antivirus protection )

Messages from authenticated senders

Messages from users configured to bypass antispam

All messages sent into the mailbox, that has the AntispamBypass option enabled.

All messages from senders on the Safe Senders list.

NOTE: Addresses defined in the whitelist and antispam engine settings do not fall into the Not scanned category,

as this group is comprised solely of messages that were never processed by antispam.

Q: Users download messages to their email clients via POP3 (bypassing Microsoft Exchange server), but the

mailboxes are stored on Microsoft Exchange Server. Will these emails be subject to antivirus and antispam

scanning by ESET Mail Security?

A: In this type of configuration ESET Mail Security will scan the emails stored on the Microsoft Exchange Server only

for the presence of viruses (via VSAPI). Antispam scanning will not be realized as this requires an SMTP server.

Q: Can I define the level of spam score the message has to attain to be classified as SPAM?

A: Yes you can set this limit in ESET Mail Security version 4.3 and higher (see chapter Antispam engine ).

Q: Does the ESET Mail Security Antispam Protection module scan also messages that are downloaded via POP3

Connector?

A: ESET Mail Security does support standard Microsoft SBS POP3 Connector on SBS 2008, therefore messages

downloaded via this POP3 Connector are scanned for the presence of spam. However, standard Microsoft SBS POP3

Connector on SBS 2003 is not supported. There also exist third party POP3 Connectors. Whether messages that are

fetched via these third party POP3 Connectors are scanned for spam depends on how particular POP3 Connector is

designed and how messages are being fetched via this POP3 Connector. For more information refer to the POP3

Connector and antispam topic.