Installation manual

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3.3.3 Alerts and notifications
Each email scanned by ESET Mail Security and marked as spam can be flagged by appending a notification tag to
the email subject. By default, the tag is [SPAM], although it can be a user-defined string.
NOTE: You can also use system variables when adding a template to the message subject.
3.4 FAQ
Q: After installing EMSX with Antispam, emails stopped being delivered into mailboxes.
A: If Greylisting is enabled, this is normal behavior. In the first hours of full operation emails may arrive with several
hours of delay. If the issue continues for a longer period, we recommend you turn off (or reconfigure) Greylisting.
Q: When the VSAPI scans email attachments, does it also scan email message bodies?
A: In Microsoft Exchange Server 2000 SP2 and later, the VSAPI scans email message bodies as well.
Q: Why does message scanning continue after the VSAPI option has been disabled?
A: Changes to VSAPI settings run asynchronously, meaning the modified VSAPI settings have to be called by the
Microsoft Exchange Server to go into effect. This cyclic process runs in intervals of approximately one minute. The
same applies to all other VSAPI settings.
Q: Can VSAPI remove an entire message containing an infected attachment?
A: Yes, VSAPI can remove the entire message. However, it is necessary to select the Delete whole message option
in the Actions section of the VSAPI settings first. This option is available in Microsoft Exchange Server 2003 and
later. Older versions of Microsoft Exchange Server do not support removal of entire messages.
Q: Is outgoing email also scanned by VSAPI for viruses?
A: Yes, VSAPI scans outgoing emails unless you have configured an SMTP server in your mail client that is different
from your Microsoft Exchange Server. This feature is applied in Microsoft Exchange Server 2000 Service Pack 3 and
later.