User Manual

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6.1.1.5 What to do if Real-time protection does not work
In this chapter we describe problem situations that may arise
when using Real-time protection, and how to troubleshoot
them.
Real-time protection is disabled
If Real-time protection is inadvertently disabled by a user, it
will need to be reactivated. To reactivate Real-time protection,
from the main menu click Setup > Computer and switch Real-
time file system protection to ENABLED. Alternatively, you
can enable Real-time file system protection in the application
preferences window under Real-Time Protection by selecting
Enable real-time file system protection.
Real-time protection does not detect and clean infiltrations
Make sure that no other antivirus programs are installed on
your computer. If two real-time protection shields are enabled
at the same time, they may conflict with each other. We
recommend that you uninstall any other antivirus programs
that may be on your system.
Real-time protection does not start
If Real-time protection is not initiated at system startup, it
may be due to conflicts with other programs. If this is the case,
please contact ESET Customer Care.
6.1.2 On-demand computer scan
If you suspect that your computer is infected (it behaves
abnormally), run a Smart scan to examine your computer for
infiltrations. For maximum protection, computer scans should
be run regularly as part of routine security measures, not just
when an infection is suspected. Regular scanning can detect
infiltrations that were not detected by the Real-time scanner
when they were saved to the disk. This can happen if the Real-
time scanner was disabled at the time of infection, or if the
virus signature database is not up-to-date.
We recommend that you run an On-demand computer scan at
least once a month. Scanning can be configured as a
scheduled task from Tools > Scheduler.
You can also drag and drop selected files and folders from
your Desktop or Finder window to the ESET Cyber Security
main screen, dock icon, menu bar icon (top of the screen)
or the application icon (located in the /Applications folder).
6.1.2.1 Type of scan
Two types of On-demand computer scan are available. Smart
scan quickly scans the system with no need for further
configuration of the scan parameters. Custom scan allows you
to select any of the predefined scan profiles, as well as choose
specific scan targets.
6.1.2.1.1 Smart scan
Smart scan allows you to quickly launch a computer scan and
clean infected files with no need for user intervention. Its main
advantage is easy operation with no detailed scanning
configuration. Smart scan checks all files in all folders and
automatically cleans or deletes detected infiltrations. The
cleaning level is automatically set to the default value. For
more detailed information on types of cleaning, see the
section on Cleaning .
6.1.2.1.2 Custom scan
Custom scan is optimal if you would like to specify scanning
parameters such as scan targets and scanning methods. The
advantage of running a Custom scan is the ability to configure
the parameters in detail. Different configurations can be saved
as user-defined scan profiles, which can be useful if scanning is
repeatedly performed using the same parameters.
To select scan targets, select Computer scan > Custom scan
and then select specific Scan Targets from the tree structure.
A scan target can also be more precisely specified by entering
the path to the folder or file(s) you wish to include. If you are
only interested in scanning the system without additional
cleaning actions, select Scan without cleaning. Furthermore,
you can choose from three cleaning levels by clicking Setup...
> Cleaning.
NOTE: Performing computer scans with Custom scan is
recommended for advanced users with previous experience
using antivirus programs.
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