Operating instructions

Dole – Drivers Reference Manual
Page 47
North East – Wilmington, Delaware
[phone]
South East – Port Everglades, Florida
[phone]
South Central – Gulfport, Mississippi
[phone]
[phone]
South West – Freeport, Texas
[phone]
West – San Diego, California
[phone]
5.2.2 After Working Hours
In the event an equipment failure occurs after working hours or on the weekend, you may
have necessary repairs performed at one of the authorized service centers without first
obtaining a reference number. If repairs are performed after working hours or on a weekend,
information outlined in paragraph 5.2.1 must be provided to the M&R Department on the
next working day. A reference number will be provided at that time.
NOTE: Major component replacement or any repair exceeding $500.00 must first be
authorized by the M&R Department of the Dole terminal from which the equipment
was dispatched. Contact your dispatcher regarding this authorization after normal
business hours.
5.3 Reimbursement for Repair Costs
The carrier is responsible for payment of all repairs made to Dole equipment in his or her
custody. Reimbursement is made to the carrier after receipt and approval of the carrier’s
invoice accompanied with the original invoice from the repair facility that performed the
repair services. Invoices must be received within 45 days after the repair is completed or
payment will be denied.
NOTE: In the event Dole determines that an improper repair has been made, the carrier will
not be reimbursed for such repair and will be responsible for the full cost of
correcting it. Labor and material charges for repairs to Dole eqipment shall not
exceed current market prices or prevailing labor rates in the area in which the
repairs were made. All component parts replaced during repairs to Dole equipment
must be returned to the Dole M&R Department by the carrier.