Operating instructions

Dole – Drivers Reference Manual
Page 46
SECTION 5
ACCIDENT AND EMERGENCY REPAIR PROCEDURES
5.1 Accidents
In the event of an accident involving Dole equipment, regardless of how severe, Dole Fresh
Fruit Company must be notified immediately. This notification is to include the M&R
Department of the terminal from which the unit was dispatched as well as the Regional
Traffic Manager.
If major damage to a Dole unit has occurred, the Maintenance and Repair Manager of the
terminal from which the unit was dispatched will provide instructions to the carrier as to the
repair and return of the equipment. No accident damage repairs to the unit are authorized
without this approval.
In most cases damaged equipment will be returned to the Dole terminal from which it was
dispatched for repair. Settlement of all damage claims for Dole equipment will be
coordinated by the M&R Manager.
5.2 On Road Repair Procedures
5.2.1 During Normal Working Hours
In the event of an equipment failure, contact the Dole Maintenance and Repair Department of
the terminal from which the unit was dispatched for assistance. You will be issued a
reference number which authorizes repairs to your unit after providing the following
information:
a) Name of carrier
b) Driver’s name
c) Container, chassis and genset number
d) Name of service center
e) Description of equipment problem
f) Services to be performed
g) Charges
Phone numbers for Dole M&R facilities are listed below.