User Manual

7.2 RETURNS PROCEDURE

Any warranty claims must go through the ocial channels by lling

out a returns form and waiting for conrmation from ESCEND team.

Any products that are received with no “Returns” documentation will

be destroyed.

To obtain warranty service, you MUST provide:

• Detailed reason for return

• 2 x Photos of the product and proposed problem

• Order number

• A contact name with a phone number

• Pack the items in the original packaging

• Conrm shipping address

• Conrmation of warranty return acceptance from ESCEND

This warranty excludes gifts unless the product is returned by the

original purchaser.

This warranty excludes damage resulting from abuse, accident,

modications or unauthorized workmanship repairs, neglect, abuse,

water damage, or other causes that are not defects in materials

This warranty excludes normal depletion of consumable parts such

as:

• Wheels / Tyres

• Bearings

• Fasteners

• Other types of wear

Our Standard Warranty only applies exclusively to products bought

on the ocial ESCEND website and re-sellers. ESCEND products

purchased elsewhere such as an unauthorised re-seller, or second

hand are NOT covered by ESCEND’s Standard Warranty.