User guide

Warranty

WARRANTY TERMS & CONDITIONS:

LIMITED WARRANTY:

Provided that the Product is installed as per ESCEA's Installation Manual and the

step by step warranty procedure has been followed as per instructions issued by

ESCEA, (documented in the Dealer Manual), and the product is operated and

maintained in accordance with ESCEA operating and maintenance instructions,

then for the first period of twelve (12) months from the date of purchase ESCEA

will pay to the dealer who sold the appliance, a pre-determined sum to repair or

replace any part of the Product that is deemed by ESCEA to be faulty.

For the second period of twelve (12) months from the date of purchase ESCEA will

supply replacement parts only, without charge.

Parts and Labor for the first twelve (12) months:

a) ESCEA, at its sole discretion and through its dealer, may modify, adjust,

repair, or replace the faulty products. The warranty period on parts and

labor shall be for twelve (12) months from the date of purchase.

b) Pre-determined labor costs will only be reimbursed when ESCEA

specified procedure has been followed, and ESCEA has authorized

service work before it was carried out.

Parts Only for the second twelve (12) months:

a) ESCEA, at its sole discretion, will provide replacement parts to its dealer

for the benefit of an end user. Faulty parts MUST be returned to

ESCEA. The parts only warranty period shall be for twelve (12) months

and will commence twelve (12) months after the acceptance date of the

Products by the ESCEA retailer.

General Terms and Exclusions:

1. All repairs made within the Limited Warranty period shall be covered by

this Limited Warranty for a period of three (3) months from the date of

completion of the repair, or for the remainder of the overall Limited

Warranty period, whichever is the longer.

2. If the buyer or any other party modifies any part of the product within the

Limited Warranty period without the prior written consent of ESCEA then

the Limited Warranty shall be void.

ESCEA may, at its sole discretion, decide that the Limited Warranty is

void in relation to any part of the product, which has been modified.