Installation manual

630288_0_Manual Service ST900 NZ R-emotion
15.0 Troubleshooting
Use the following troubleshooting chart to diagnose and fault-find operational issues
with the ST900 gas fireplaces.
Problem
Cause
Error message
LCD display
Solution
Fire does not ignite
No batteries or flat batteries in control unit
10 beeps
Battery error
Place new batteries in control unit
ROM error
2 cycles of 3 beeps
ROM error
change control unit
Support test error
2 cycles of 5 beeps
Support error
Connect earth cable from battery box to valve
Bad reception of remote handset signal
x Change batteries in the remote handset
x Check reception of signal from a shorter
distance
x Try making the pairing again
x Try changing the channel in the configuration
menu
No response to touch control buttons.
Cable lose or broken or connected the wrong
way round
If LED is continuously
on, the cable is
connected the wrong
way round
x Ensure the touch control cable is correctly
connected (see installation manual)
x Change touch control
Supply cable to valve disconnected or broken
2 cycles of 5 beeps
Support error
Connect supply cable to valve
Spark cable disconnected, broken, not
attached correct
Connect spark cable
No more than 5 ignitions in 15 minutes
3 beeps when ignition
order is given.
BLOCKED ERROR
Wait until 15 minutes has past or turn off power to
control unit for 15 seconds .
Fire does not ignite in
program mode
Program mode does not work if soft start is
deactivated
Active soft start
Sparks but no pilot
ignition
Gas supply off or no gas
Check gas installation. Open gas valve
Valve cable disconnected or broken
Connect valve cable correctly
ODS cable disconnected or broken
Connect correctly or replace ODS cable
Pilot ignites but doesn’t
stay on
ODS is not warmed up
Check pilot flame and verify that it heats the ODS
ODS cable badly connected
Change polarity of ODS cable
ODS cable disconnected or broken
Connect ODS cable
Ignites commanding
from remote handset
but not from touch pad
Touch control cable disconnected or broken
Connect or replace touch control cable
Defective touch control buttons
Change touch control
Ignites commanding
from touch pad but not
from remote handset
Bad communication with handset
x Change batteries in the handset
x Check reception of signal from a shorter
distance
x Try making the pairing again
x Try changing the channel in the configuration
menu
Fire switches off after 6
seconds
Shortcut in touch control
5 beeps
Button error
Change touch control wiring
Low batteries in the
remote
Low battery
Change batteries in the remote
Fire switches off
2 cycles of 3 beeps
Config error
Change control unit
2 cycles of 3 beeps
Eepron error
x Try making the pairing again
x Change control unit
Loss of communication between appliance
and remote for 18 min
20 beeps
x The remote is too far from the appliance
x The remote has no batteries
High temperature on the control unit
1 long beep
Temp error
If this occurs more than once call the technical
service
Ambient temperature higher than configured
Over temperature
Check correct configuration of safety temperature