Service manual

ACDEFG

SERVICE

S2 Error Codes

This gas re has been designed to show error codes to help explain and identify any fault

situation that occurs. These codes will appear on the wireless remote control in the form

of a large letter “E” with a number beside it. Codes can normally be reset by turning the

heater o then on again at the wall.

The following table shows what each code means and possible ways to rectify the situa-

tion. In the case of persistent or repeated shutdown errors, action must be taken immedi-

ately to nd and repair the fault.

Error Code Suggested action

Electronics Over

Temp

• Excess lint and dust build-up on the PCB / Controller.

• Possibly fascia panels installed incorrectly resulting in restricted air

ow.

• Ensure correct gaps are present around glass.

• Room air fans may be slowed or stalled. Remove rebox, check that

fans are plugged in, cleaned, and free turning

• (DX only) check that the duct fan is not reversed and blowing “into”

the replace instead of out from the replace

Note: This error has a permanent lock out and will require the unit to be

reset after the initial error (turning the power to the re o “at the wall”

then on again after a few seconds).

Flame Failure or

Power Flue trip

The re has tried to light three times and failed.

• Check gas supply and check other gas appliances to see if they are

aected. If you have two separate LPG cylinders, switch over to the

full bottle or contact your gas supplier. You may need to retry ignit-

ing the re a few times after re-establishing gas supply.

• Check correct gas pressure to the appliance with all other appliances

running

• Check the electrode placement in relation to the pilot ame. Ensure

it is well enveloped in ame as per the diagram in the installation

instructions. Ensure no small coals have dropped onto the ignition

electrodes between the burners.

• Ensure the electrode is not contacting any metalwork including the

burners and has the correct air gap.

• Check that the electrical power cable between the appliance and

the power-ue wall terminal is connected and not damaged

• Check that the fan inside the powerue wall terminal is running dur-

ing startup. This fan may need servicing if it is slowed or stalled.