User guide

Flame Failure or
Power Flue trip
The re has tried to light three times and failed.
• Check gas supply and check other gas appliances to see if they are aected.
If you have two separate gas cylinders, switch over to the full bottle or
contact your gas supplier. You may need to retry igniting the re a few times
after re-establishing gas supply.
• Check correct gas pressure to the appliance with all other appliances run-
ning
• Check the electrode placement in relation to the pilot ame. Ensure it is well
enveloped in ame as per the diagram in the installation instructions. Ensure
no small coals have dropped onto the ignition electrodes between the burn-
ers.
• Ensure the electrode is not contacting any metalwork including the burners
and has the correct air gap.
• Check that the electrical power cable between the appliance and the power-
ue wall terminal is connected and not damaged
• Check that the fan inside the powerue wall terminal is running during
startup. This fan may need servicing if it is slowed or stalled.
Appliance Over
Temperature
Sensor Trip
The bimetallic snap disk mounted on the spigot seal plate at the rear of the re
has tripped. The possible causes for this could include:
• Possibly fascia panels installed incorrectly resulting in restricted air ow at
the top of the re.
• Room air fans may be slowed or stalled. Remove rebox, check that fans are
plugged in, cleaned, and free turning
• The gas regulator being set too high resulting in excess heat build-up.
• The inlet ue not being connected and the appliance drawing warm air from
the cavity. Check ues are securely connected at both ends.
Valve Solenoid
Check Failure
The valve solenoids have failed the pre-ignition test. This is to detect a faulty
valve solenoid. However, it is possible a wire has dislodged.
• Check that the connections to each solenoid are secure and in place. It may
be that the connections on the ends of the wires need to be tightened a
little (e.g. with a pair of pliers) to ensure a robust connection to the valve
terminal.
• Disconnect and reconnect the rebox connectors ensuring they are rmly
pushed into place.
• It could also be that one of the solenoids on the valve inside the re has
failed. If this is the case the valve will need to be replaced.
Remote Cannot
communicate
with re
The remote cannot communicate with the re. Reasons for this could include:
• The re being turned o “at the wall” i.e. a loss of power to the re or the
remote is outside of its eective radio frequency range (too far away from
the re). Typical remote range is 1m to 12m.
• Ensure there is power to the re by pressing the auxiliary on/o (red) button
on the re, then press the on/o button on the remote to clear the error.