Warranty

WARRANTY
1. ll ERP’s products are warranted for a period of one year, at the time of sale, against
defects in workmanship, materials and/or operation subject to ordinary conditions, as it
pertains to particular installations. However, we do not warrant against defects due to
improper installation, failure to exercise normal maintenance, or against the
consequences or uses for which our products are not designed. ERP’s only obligation
under this warranty is to repair, replace, or issue credit, at our option, any of its products
determined by ERP to have been defective within one year of ERP’s shipment of the
product to the ERP distributor. This determination can only be made after the products
have been returned to ERP for inspection, with shipping charges prepaid. Labor and
installation charges of any kind are not covered by our warranty. Products repaired or
replaced under this warranty are warranted only through the remainder of the original
warranty.
2. Glass, ceramic and plastic items are not covered under any warranties.
3. Before accepting items for warranty consideration each device should be inspected for
evidence of the following that would void the warranty:
a. Improper installation or application
b. Abuse or tampering
c. Burned contacts
d. Stripped threads
e. Water or fire damage
4. Any oven, furnace, or dryer igniter damaged during transit must be reported to ERP
within seven (7) days of receipt to receive credit; after the seven (7) day period, no refund
will be issued.
5. Products to be considered for warranty must have a warranty tag attached to each item.
The following must be completely filled out by user: (1) ERP part number, (2) date of
installation, (3) date of failure, (4) make and model of unit installed on, (5) type of failure
(in as much detail as practical), (6) name, address, phone number of service company, (7)
name, address, phone number of owner of unit, and (8) invoice date of purchase.
6. Warranty requests are to be sent to the Customer Service Department.
7. A list must be included listing each warranty item by part number and quantity. Please
include your fax number and person’s name the return authorization should be directed
to. Your list can be processed more expeditiously if each product on the warranty list
contains either your P.O. number or the ERP Invoice number. Upon receipt, ERP will fax
or mail to the distributor, a warranty return authorization packing slip that must be
included with return.
8. Parts should not be returned to ERP for ANY reason without first obtaining a return
authorization number from ERP. Requests for return authorization can be made either by
fax or phone. A copy of the return authorization must be included in each package being
returned. Failure to follow this procedure could result in your package being misdirected
or lost in our warehouse, causing a substantial delay or failure in the issuance of your
credit.