User`s guide

MBR W40 – Admin’s Manual
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All call-record information is stored in the csv files listed under CDR Files in the upper section of the screen. The
name of each CDR file includes the date covered by the report date and a file number. These files can be
downloaded to the PC for handling by external applications such as MS Excel.
 To download a csv file:
Right-click the name of the file and specify the storage place on the PC or in a shared directory on the network.
3.7.2.7 Class of Service
A Class of Service is used to group PBX extensions. This simplifies the process of assigning telephony functionality,
such as dial plans, to extensions. Each set of telephony options is applied to a Class of Service instead of individual
extensions. The PBX allows you to create up to 9 classes of services. More than one Class of Service can be applied to a
single extension.
For information about applying a Class of Service to an extension, see the Analog Extensions and VoIP Extensions
sections.
For information about assigning a Class of Service to a dial plan, see outgoing calls routing section.
 To create a new Class of Service:
1. Navigate to Services  Voice  Class of Service. The Class of Service screen appears.
Figure 55 Class of Service Screen
2. Click the New Class link. The Edit Class screen appears.
Figure 56: Edit Class Screen
3. Under Class Name, enter a name for the new Class of Service. The name can contain up to 32 characters.
4. Click OK. The Edit Class screen closes, and the Class of Service screen is displayed again. The new Class of
Service appears in the list of classes. It can be applied to extensions and assigned to dial plans.
3.7.2.8 Hunt Groups
The W40 PBX features Hunt Groups for automatic distribution of incoming calls to two or more extensions. This allows
you to set up groups of extensions to handle different types of operations. In this case, Transfer to Hunt Group is
added as a menu option in the Edit Incoming Call Routing screen (see section 3.7.2.4).