User`s guide

MBR W40 – Admin’s Manual
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 To configure incoming call handling:
1. On the main PBX screen (Services  Voice  Incoming Calls or Home Services  Voice  Incoming
Calls), click the Incoming Calls tab. The Incoming Calls screen appears.
Figure 48: Incoming Calls Screen
The Incoming call routing is enabled by default. You can enable or disable this functionality by checking or
unchecking the “Incoming Call’s routing” checkbox. By default, external lines are configured to transfer a call to a
default hunt group. You can modify the settings as necessary.
 To transfer the call to a specific extension:
1. Click the name of the external line (or the action icon). The Edit Incoming Call Handling screen appears.
Figure 49: Edit Incoming Call Handling Screen
2. Under Route To, select and configure the actions that will occur when a call arrives as follows.
When a Call Comes in
Transfer to Extension - When this option is selected, the screen
refreshes. The second drop-down menu then displays a list of
the available extensions. Select the extension to which you
would like to route the call to.
Transfer to Hunt Group - When this option is selected, the
screen refreshes. The second drop-down menu then displays a
list of the available hunt groups. Select the hunt group to which
you would like to route the call. This option will be available only
if at least one hunt group is defined on the W40.
3.7.2.5 Outgoing Call Routing
W40 PBX provides a sophisticated mechanism called a dial plan for handling outgoing calls. A dial plan is a set of rules
you define for routing outgoing calls. Each dial plan rule is referred to as a dial plan entry. You can add, edit, or remove
dial-plan entries as required.
The dial-plan mechanism enables you to manipulate the number dialed by the caller by adding or omitting digits. This
can be used for various purposes, such as connecting to an external line, replacing telephony proxy dialing codes, and
even defining speed-dial shortcuts.