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Welcome Welcome Welcome to the User Guide for the OPI 3214 Operator Console in the Ericsson MD110 communication system. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.
Table of Contents Table of Contents page Introduction ...................................................... 4 The Console ..................................................... 5 Preparing the Console ...................................... 8 Incoming Calls ............................................... 11 Extending ....................................................... 17 Service Facilities ............................................. 28 Assistance .....................................................
Introduction Introduction How this manual works The initial section of the manual introduces the equipment and familiarises you with the layout of the console. The main body of the manual covers all the operating functions e.g. answering and extending calls. The conventions used within this section are: Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text.
The Console The Console The OPI 3214 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling. The console consists of three components: • Display Unit which displays call information using alphanumeric characters. • Key panel for processing calls and performing operator tasks. • Handset or headset.
The Console Description ON/OFF METER SERIAL Alarm ABC GHI JKL DEF MNO PAGE • Loop 2 Automatic • extending Loop 3 Continous • ring PQRS TUV Supervision Loop 1 Automatic • answer WXYZ Loop 4 Monitor Loop Headset • Flash •< Speech > < Clear • < Speech • Speech > Clear > MUTE ANNOUNCE 6 ANS/EXT 1 Display 5x40 characters. See section “Display Description” on page 68.
The Console Accessories – option unit An option unit DBY 410 02 can be installed under the console allowing the assessories or functions described in this section to be connected to the console. Note: How to install the option unit and headset, see installation instructions provided with the option unit. Headset The headset key is used to toggle between the headset (key lamp on) and the handset.
Preparing the Console Preparing the Console On/Off duty The console must be turned on to receive calls. Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator. OFF DUTY appears on the top row of the display if the console is turned off. appears on the top row of the display if the console is in night service mode.
Preparing the Console Acoustic signal The console uses different acoustic sounds to signal incoming calls. • One tone ringer, this signals an internal call to the console, used for normal and heavy traffic. • Two tones ringer, this signals an external call or a recall to the console, used for normal and heavy traffic. • Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time. Note: The tone ringer level cannot be altered.
Preparing the Console Manual or automatic extending Incoming calls can be extended automatically or manually, automatically extended calls are transferred to extensions without pressing a key. h )h To activate automatic extending: Automatic extending Press The key lamp is switched on, signalling that calls will be automatically extended. To return to manual extending: Automatic extending Press The operator functions in this manual are for a console set for manual extending.
Incoming Calls Incoming Calls Normal incoming calls The console rings to signal a new incoming call. The display shows the number of calls waiting in the common and personal queues, type of incoming call, the external line data or the number and name of the calling extension. Display examples: Incoming external call C= 1 I= 0 PUBLIC TRK TRK INCOMING 010003012 15:25 . Incoming internal call C= 1 I= 0 INTERNAL EXTENSION INCOMING 206 BOB BURNES a OPI 3214 .
Incoming Calls Rerouted calls If a call fails to reach the designated location it is rerouted to the console. The console rings and the display shows that the call is rerouted and the reason for rerouting: Display example: Dialled extension is busy C= 1 I= 0 INTERNAL EXTENSION BUSY 206 BOB BURNES . BUSY CONGEST. BLOCKED VACANT a 15:25 Dialled extension is busy. Resource congestion is encountered. Dialled extension is blocked. Dialled number is vacant or an incomplete number.
Incoming Calls An extension calls the console An extension can contact the console using one of two methods, dialling a common operator number or dialling an individual operator number. Display example: The common operator number (9) is dialled C= 1 I= 0 INTERNAL EXTENSION INCOMING 206 BOB BURNES . 9 15:25 Notes: If the calling party is an ISDN terminal ISDN on the display in place of EXTENSION.
Incoming Calls An operator calls the console If an operator dials the common operator number all the other operator consoles in the system ring. Display example: The common operator number (9) is dialled. C= 1 I= 0 INTERNAL EXTENSION INCOMING 202 MARY WATERS 9 a 15:25 Note: If the operator has dialled your individual operator number, this number is shown instead of the common number. Press to answer the call < Speech key lamp is switched on and you are connected to the calling party.
Incoming Calls Emergency calls An emergency call from an extension is signalled by a continuous acoustic signal. Display example: Incoming emergency call. C= 1 I= 0 INTERNAL EMERGENCY INCOMING 207 DAVID GILMOUR 250 a 15:25 Note: If the emergency call is from a tie line, the display shows PRIVATE TRK instead. Press to answer the call < Speech key lamp is switched on and you are connected to the calling party. Diverted calls When a caller is diverted to your console.
Incoming Calls Absence information (message diversion) The absence information can be activated on consoles or extensions. When a called extension has activated an absence information and the call is diverted to your console a single tone is heard. Display examples: Diverted external call to extension 206. C= 1 I= 0 PUBLIC TRK TRK FORWARD EXTENSION 010003012 206 BOB BURNES MEETING 1600 15:25 Diverted internal call to extension 206.
Extending Extending This chapter describes how to extend calls to extensions, operators, paging units and external lines. Free extension z a To transfer a call displayed on the left side to an extension. Dial the extension number The right side of the display shows EXTENSION called extension’s number and name. FREE and the Press to extend the call The call is extended and the console is cleared.
Extending Announce call Speech > z j If you want to announce the call before extending (the console must be in manual extending mode). Dial the extension number The right side of the display shows EXTENSION and the called extension’s number and name. Press Speech > key lamp is switched on and the console rings the extension. Note: If the called extension is in a private network, there is no need to press Speech > to call as it is done automatically. When the called party answers, ANSWER is shown.
Extending Busy extension If BUSY is shown the extension is busy, inform the caller and ask if he/she wants to hold or call later. a If the caller wants to hold: Press to extend the call The call is extended and camped on to the busy extension. The console is cleared. If the caller wants to call later: k < Clear Press Clear > j Press The call is disconnected and the console is cleared.
Extending Barred extension When an extension is barred from receiving direct indialled calls from the public network, it is rerouted to you.
Extending Vacant number When a vacant extension number is given to you by the calling party VACANT is shown. Inform the caller about the situation k < Clear Press Clear > j Press The calls are disconnected and the console is cleared. Absence information (activated message diversion) z When an external party wishes to speak to an extension with an activated absence information. Dial the extension number The console shows the absence reason, and if entered, the time/ date of return.
Extending Diverted extension z When you extend a call to a diverted internal extension. Dial the extension number The right side of the display shows the answering position (divertee) and the bottom row shows the dialled number. Display example: C= 1 I= 0 PUBLIC TRK TRK INCOMING EXTENSION FREE 010003012 206 BOB BURNES DAVID GILMOUR a 207 15:25 Press to extend the call The call is extended and the console is cleared.
Extending Personal number When you extend a call to an extension that has activated a personal number profile. Note: At automatic extending, or when you extend before sending a ring signal towards the extension, the console gives normal information. z Speech > j If you want to send a ring signal before extending: Dial the extension number Note: Manual ringing is not possible to a cordless or IP extension, or to an ISDN terminal.
Extending Operators and groups To extend a call to another operator or group in your own exchange or private network. z Operators Dial the extension number Display example: C= 1 I= 0 PUBLIC TRK TRK INCOMING ->OPERATOR 010003012 FREE 202 MARY WATERS 15:25 a Press to extend the call The call is extended and the console is cleared. Groups z To extend a call to a group number: Dial the group number The right side of the display shows who is answering and the 5th row shows the group name and number.
Extending Paging unit z @ a Calls can be extended to a paging unit. Dial the extension number Press to activate the paging facility The display shows PAGING on the first row. Press to extend the call The call is extended and the console is cleared. Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit. Normally you will not be involved in the answering procedure.
Extending Message paging *81* z* z # The paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes containing a maximum of ten digits. The message is shown on the display of the paging receiver. Dial Dial pagee’s extension number and press Dial the message code (1-10 digits) Press The console is cleared. External line z a 26 This could be a call to another office exchange within the private network or to the public network.
Extending Bypassing Diverted extension j *60* z # j Clear > Speech > a When you have called a diverted extension (the right side of the display shows the answering position and the bottom row shows the dialled number). Press Dial Dial the extension number Press to activate bypassing Press If the diverted extension accepts the call: Press to extend the call Abscence information Speech > j Speech > j a OPI 3214 When you have called an extension and recieve absence information.
Service Facilities Service Facilities On hold Putting an ongoing call temporarily on hold leaves the console free to perform other functions. The call is time supervised, you are recalled if the call is not retrieved within a certain time period. The call being put on hold must be in speech connection with the console, e.i. either <- or -> must be displayed and the other side of the display must be idle.
Service Facilities To put on hold using loop keys, Loop 1-4 An alternative method to put a call on hold is by using a loop key. Loop 2 Loop 2 g To put the call on hold: {g To retrieve the call: Press a free loop key The corresponding loop key lamp flashes and the console is cleared. Press the relevant loop key The lamp extinguishes and you have speech connection with the party that was put on hold.
Service Facilities Announcing When you receive a call for an extension that needs to be announced before extending follow these procedures (the console must be in manual extending mode). Speech > z j The extension is free Dial the extension number The right side of the display shows EXTENSION and the called extension’s number and name. Press When the called party answers, ANSWER is shown.
Service Facilities Display example: C= 1 I= 0 RECALL TRK RECALL 010003012 EXTENSION RESERVED 206 BOB BURNES 15:25 a Speech > < Speech > OPI 3214 j g a Press Speech connection with the party that was put on hold. Press The console rings the extension. When the called party answers, ANSWER is shown. Announce the call Press Speech connection with the caller and the extension. Press to extend the call The call is extended and the console is cleared.
Service Facilities Recall A recall is a: • Call put on hold by the answer/extend key. • Call put on hold by a loop key. • Call extended to a free extension which does not answer. • Call extended to a busy extension. The calls are time supervised. When the call is not retrieved or answered within a predetermined time (changeable by the system administrator), the call will be returned to the console.
Service Facilities No answer or busy extension The console rings. Display example: C= 1 I= 0 RECALL TRK RECALL 010003012 EXTENSION BUSY 206 BOB BURNES 15:25 a If the recall is from an extension, EXTENSION, number and name is shown instead of TRK and line data. If the called extension is free, FREE is shown instead of BUSY. Press to answer the call If the extension answers: a OPI 3214 A warning tone is heard, ANSWER is displayed and you have speech connection with both parties.
Service Facilities Call metering An extension can request an external line with call metering. Do this using one of the following four methods: Note: The two first methods are not possible for a cordless or IP extension, or for an ISDN terminal, as manual ringing is not applicable towards these types of extensions. Calling extension first This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call.
Service Facilities Calling external party first $ z z Speech > < Speech > < Speech > j g a $ z g a OPI 3214 Ask the extension to hang up Press Make an external call in the usual manner Ask the called party to hold the line Call the extension Press Announce the call when the extension answers Press to talk to both parties Press to extend the call The call is extended and the console is cleared.
Service Facilities Extend dial tone An extension calls the console and requests an external metered line. $ z a Ask the caller to hold the line Press Dial the code to get an external line Dial tone. Press to extend the call The line is extended and the console is cleared. Recall from a metered call All metered calls are recalled to the operator on completion so the operator can read the meter.
Service Facilities Serial calls A serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the console. The operator dials the next extension and extends the next call. Note: If you need to be absent marked after a serial call has been ordered, the function ‘diversion of recall’ must be activated, see section “Recalls diverted to another console” on page 38.
Service Facilities Recalls diverted to another console If you need to leave the console unattended e.g. during a serial call you must insure that all calls are redirected to another operator. *21*z # % % To order diversion of recalls: Dial and dial the individual operator number Press Note: U.K., press Press to activate The display shows OFF * 2 * No. # DUTY on the top row. To cancel the diversion of recalls: Press #2# Note: You can also dial ). (U.K.
Service Facilities Intrusion and forced release For urgent calls you can use the intrusion function to enter busy extensions and, if accepted, disconnect him/her to extend the new call. z Speech > j An incoming urgent call is connected to the console. Dial extension number The display shows BUSY or C.WAITING indicating that the extension is busy or busy with a call camped on. Press to intrude on the conversation The intrusion tone is heard and you are connected to the ongoing conversation.
Service Facilities If the extensions class of service does not permit intrusion k The bottom row shows RESTRICTED, signalling that intrusion is not permitted on this extension. < Speech a Press You are connected to the urgent caller. Inform the caller that you are unable to intrude and that they will have to wait until the extension is free Press to camp on the call The caller is camped on to the extension and the console is cleared.
Assistance Assistance Assistance methods If an extension cannot or is not allowed to perform a task, it can contact an operator to request assistance. The operator can: • Call the extension first • Call the external/other party first • Request the extension to wait for the call with the handset off • Extend the dial tone so they can make the call themselves.
Assistance Other party first z z Speech > < Speech > j This allows the extension to initiate or receive calls while the operator contacts the other party. Dial the number of the other party Inform the called party and ask to hold Dial the extension number Press The console rings the extension. a Announce the call when the extension answers z g a Extension is waiting with handset off Press to extend the call The call is extended and the console is cleared.
Assistance Conference calls A conference call can be established with a maximum of 8 members, you can either lead the conference or be a member. Conference leader/initiator *3# z Speech > j a To initiate a conference (console is idle on both sides): Dial The display shows CONFER. and FREE. To add a member to the conference: Dial the extension number Press The console rings the extension, inform the extension that a conference call is starting.
Assistance Conference member An extension can include an operator in a conference they have initiated. a k < Clear Note: As a conference member you do not have access to any operator functions. Press You are connected to the calling party. The caller informs you that you are connected to a conference. Press to terminate You are disconnected from the conference and the console is cleared. Internal group hunting You can help group members to leave and join a group.
Assistance Programming individual abbreviated numbers You can assist extensions to program individual abbreviated numbers to digit keys 0-9 on the telephone key pad. The number to be programmed may consist of a maximum of 20 digits. Note: The extension must have access to this function.
Assistance Authorisation code You can lock/unlock an extension using the individual authorisation code. 46 *76* z# To lock an extension: #76* z* z# To unlock an extension: Dial Dial the extension number and press Dial Dial the extension number and press Dial the individual authorisation code and press Contact your system administrator regarding the authorisation code.
Assistance Diversion You can assist an extension to divert calls to a predetermined position specified by the system administrator. Note: The extension must have access to this function. Direct diversion when a call is extended to the extension *21* z# Activate: Dial Dial the extension number and press Note: U.K., press #21* z# * 2 * No. # Cancel: Dial Dial the extension number and press Note: U.K., press # 2 * No.
Assistance Diversion when the extension is busy *212* z# Activate: #212* z# Cancel: Dial Dial the extension number and press Dial Dial the extension number and press Internal follow-me Assist an extension to divert calls to an alternative extension number. Note: The extension must have access to this function. *21* z* z# #21* z# Activate: Dial Dial the extension number and press Note: U.K., press Dial the new number and press Cancel: Dial Dial the extension number and press Note: U.K.
Assistance External follow-me You can assist an extension to divert calls to an external number. Note: The extension must have access to this function. *22* z# z# Activate: #22* z# Cancel: Dial Dial the extension number and press Dial the code to get a line/external no. and press Dial Dial the extension number and press Follow-me to paging unit You can assist an extension to divert calls to a paging unit.
Assistance Absence information (activated message diversion) You can assist an extension to divert calls into an absence message. The diversion reason is a predefined one digit code. Time of return is written as four digits, HHMM (time of day) MMDD (Date). 50 *230* z* (0—9)* z# Activate: *230* z* (0—9)# If no time or date is required: #230* z# Cancel: Dial Dial the extension number and press Dial reason code and press Contact your system administrator regarding the valid reason codes.
Assistance Data traffic k z < Speech z a Call to a data extension that is free: Dial the data extension number Press to call the extension When the called party answers: Dial the data extension number again The display shows DATA EXT (and FREE if the extension is free). Press to extend the call The call is extended and the console is cleared. If the data extension is in test mode: The display shows DATA EXT and TEST, informing you that it is not possible to make a connection.
Assistance Personal number (optional) As an operator, you can activate, change or deactivate this function for a selected extension. When an extension has activated a personal number search profile, incoming calls are transferred to internal or external telephones or back-up services (i.e. voice mail or operator) in the decided order to find the called person.
Assistance Free seating You can assist a user with the log off procedure. (The log on procedure must be done by the user from the telephone to be used.) #11* z# To log off: Dial Dial the extension number and press The user is logged off from the used telephone.
Outgoing Calls Outgoing Calls Via any external line z Note: The console must be in idle state with no party on the left side of the display. Dial the code to get an external line and the number Display example: C= 1 I= 0 TRK OUTGOING 010003012 0084220000 k 54 15:25 To terminate the conversation: < Clear Press The call is disconnected and the console is cleared.
Outgoing Calls ! a a z k *0* z# z < Clear ! a a OPI 3214 If all lines are busy, CONGEST. is displayed, you can start supervision and be recalled when the line becomes free: Press Press The route is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL, TRK and OUTGOING.
Outgoing Calls k k If you need to make an urgent call and all lines are busy you can intrude and force release a line: < Speech Press to intrude Inform the parties on the line about the situation. < Speech Press to force release The call is disconnected and the console is cleared. Start dialling again, use either ‘Via any line’ or ‘Via a specific line’.
Outgoing Calls z To an extension in the private network Dial the extension number The dialled number is shown temporarily, then the display shows (example): C= 1 I= 0 TRK OUTGOING <206 BOB BURNES 15:25 k < Clear Press to terminate the conversation The call is disconnected and the console is cleared. Note: If all lines are busy CONGEST. is shown.
Outgoing Calls If the called extension has activated an absence information: You will see the activated information, see section “Absence information (activated message diversion)” on page 50. You can bypass the information, see section “Bypassing” on page 27. If the called extension is diverted: Display example: C= 1 I= 0 EXTENSION FREE 207 DAVID GILMOUR BOB BURNES 206 15:25 You can bypass the diversion, see section “Bypassing” on page 27.
Outgoing Calls If the extension is busy (BUSY is displayed), or a cordless or an IP extension is unavailable (UNAVAIL is displayed), you can supervise the line until the extension becomes free: ! a Note: A free extension that does not answer a call can also be supervised. Press The extension is camped on. The console is cleared and the extension cannot initiate new calls. The console rings when the extension becomes free.
Outgoing Calls z k < Clear To another operator Dial the individual operator number OPERATOR FREE and the individual operator number and name are displayed. ANSWER is displayed when the operator has answered. Press to terminate the conversation The call is disconnected and the console is cleared. To paging unit z @ ! a Persons equipped with a wireless paging receiver, can be paged from your console.
Outgoing Calls z @ Paging receivers with voice message: Dial the extension number of the person you want to page Press to activate the paging facility The paging starts. The display shows PAGING on the first row. Leave your message after the tone Just before the predetermined speech time is ended, a warning tone will be heard. Note: The voice channel can be a one way or both way connection. You can also send a digit message code, see section “Paging unit” on page 25.
Outgoing Calls Abbreviated dialling Common abbreviated number z These numbers are the same for all users and are programmed centrally from the maintenance terminal. Dial the common abbreviated number and proceed as a normal dialled call Individual abbreviated number You can program up to 10 individual abbreviated numbers for your own use by using the digit keys 0-9 on the telephone key pad. The programmed numbers can consist of a maximum of 20 digits.
Other Useful Facilities Other Useful Facilities Clock The time of day is shown in the bottom right hand corner of the display. AM/PM is only shown if the exchange is programmed in 12 hour format. Choice of language (optional) One of the following languages can be chosen to be used for the display information on your console.
Other Useful Facilities Night service The exchange has four different types of night service: Common night service All incoming calls are rerouted to a predetermined extension(s). Individual night service Incoming calls on a particular external line or a group of external lines are rerouted to a predetermined extension or customer. Universal night service Incoming calls are signalled on several bells situated at different locations in the building.
Other Useful Facilities Alarm If a fault occurs in the exchange, the Alarm lamp flashes. }h Use the following procedure to acknowledge the alarm: Alarm Press and hold while reading the display The bottom right hand corner of the display shows 2, 3 or 4.
Other Useful Facilities Malicious call tracing If you are disturbed by malicious external incoming calls you can invoke the malicious call tracing service which will cause an alarm and printout. The printout will contain the calling number, the dialled number, date and time. This information can then be used to determine the origin of the malicious calls. Note: The incoming route must have a category for MCT. The feature is supported by the interworking public exchange.
Other Useful Facilities Fault location There may be situations when there are problems with a specific external line or other interference to equipment failure. There are two ways to verify faulty external lines: If static or other interference is noticed while connected to an external party, make note of the route number, line module numbers and the external line number.
Display Description Display Description The display codes indicate which function the console is currently performing. The display consist of 5x40 characters. 1 2 6 8 5 10 3 4 7 9 11 The top row (1-4) How many common and individual calls are waiting to be answered. The type of incoming call. Calls in a metered state. Paging and serial call indication. Console and exchange status.
Display Description Type of incoming call (2) DIVERTED Diverted call EMERGENCY Emergency call (internal) INTERNAL Internal call PRIVATE TRK Call from a private network line PUBLIC TRK Call from a public line RECALL Recall call REROUTED Rerouted call Activated metering, paging or serial call (3) METER Metered call PAGING Paging call SERIAL Serial call Console or exchange status (4) BLOCKED Console is blocked EXG EMER. Exchange is in emergency state NIGHT SERV.
Display Description 70 BLOCKED Called party or line is blocked BUSY Called party is busy CONFER. Conference call CONGEST. Congestion C.WAITING Call waiting DATA EXT Data extension DTMF-TONE Dialling-during speech mode EXTENSION Voice extension FREE Called party is free FORWARD TO TRUNK Called party has activated external follow-me INCOMING Incoming call INTERCEPT Interception call ISDN EXT ISDN terminal L.
Display Description The third row (6-7) Party identity for source side (left) and destination side (right). Party identity source side (6) 1-19 digits Number (extension or operator) 9 digits External line data (external line) Party identity destination side (7) 1-19 digits Number (extension or operator) The forth row (8-9) Name identity for source side (left) and destination side (right). Note: The name is shown only if it is received from the calling or called party.
Display Description The fifth row (10-11) Dialled number and name (if available), metering pulses, interception information, absence messages. Alarm category or maintenance. Time of day. Note: Name presentation will only be displayed if your exchange is equipped with this function, and if the extension or group has a named assigned. Dialled number, name and number for diverted extension, metering pulses, absence information, etc.
Key Description Key Description % $ / @ h Alarm h h h OPI 3214 Automatic answer Console on or off. Switches the operator console on or off. Also used to deny more calls to the console. Note: If all consoles are in OFF state the exchange will be switched for night service. Meter key. To mark an outgoing external line call for metering. Serial key. Used when an external caller wants to talk to several people in sequence.
Key Description h Headset h g Flash Loop 1-4 Monitor loop k g < Speech Speech > < Speech > j g Headset key. To switch between handset and headset. The key lamp shows steady light when headset is used. Note: Headset is optional. Flash key. To cause a time break on a connected external line. You can for instance signal a toll operator or other PBXs. Supervision loop keys. Used to hold individual calls, to camp on to a busy external line or to assist in paging and conferencing.
Key Description ! a ~ V Announcing key. To initiate extending with announcement or camp on to busy extension or external line. Answer/Extend key. To answer and extend incoming external line calls. The key is also used to start automatic ring signal and to put a call on hold. Microphone mute key. To turn the microphone on or off. The caller will not be able to hear the conversation in your room. Key lamp shows steady light when activated. The key is also used to cancel the ring signal for the current call.
Index Index A Abbreviated dialling 62 Absence information (message diversion) 50 Accessories 7 Acoustic signal 9 Alarm 65 Announce call before extending 18 Announcing 30 Assistance 41 Authorisation code 46 B Barred extension 20 Busy extension 19 Busy verification 66 Bypassing 27 Abscence information 27 Diverted extension 27 C Call metering 34 Call splitting 40 Choice of language (optional) 63 Clock 63 Common abbreviated number 62 Conference calls 43 D Data traffic 51 Description 6 Dialling during a connec
Index I Incoming calls 11 Absence information 16 An extension calls the console 13 An operator calls the console 14 Diverted call 15 Emergency call 15 Inquiry 14 Normal incoming call 11 Rerouted call 12 Individual abbreviated number 62 Inquiry 14 Internal follow-me 48 Internal group hunting 44 Intrusion and forced release 39 K Key description 73 L Last external number redial 61 Lock an extension 46 M Malicious call tracing 66 Manual or automatic answer 9 Manual or automatic extending 10 Message paging 26 N
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