OPI3213_omslag(8s) 99-06-23 11.
OPI3213_omslag(8s) 99-06-23 11.08 Sida 2 (1,1) Console Overview MD110 OPI 3213 Quick Reference Guide INCOMING CALLS and EXTENDING To answer an incoming call Extending to a free extension TRK Ext. No. OPERATOR CONSOLE OPI 3213 FOR MD110 PBX USER GUIDE to retake the last call put on hold Extending to an extension with a call put on hold EN/LZT 102 2571 RB Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
Table of Contents Contents page Introduction .................................................................................2 Preparing the console ...................................................................6 Incoming calls ..............................................................................8 Extending...................................................................................12 Service facilities ..........................................................................
Introduction The OPI 3213 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling. The console consists of three components: • Visual Display Unit which displays call information using alphanumeric characters. • Key panel for processing calls and performing operator tasks. • Handset or headset.
Introduction DISPLAY The display codes indicate which function the console is currently performing: The top row covers: The type of incoming call. How many calls are waiting to be answered. Calls in a metered or monitored state. The centre row is divided into two parts; The source (left side) shows details on the first connection, this is usually an incoming call, or a call extended by the operator.
Introduction DISPLAY (continued) The bottom row covers: The console mode Console status, exchange status, paging, serial or emergency marked Dialled number, metering pulses, interception information, simplified diversion messages. Alarm category or maintenance Time of day Once you become familiar with the codes the console status is automatically apparent. See section “Display unit codes” for a comprehensive guide to abbreviation used by the display.
Introduction 1 3 4 3 2 3 Headset 1 1 2 3 MD110 OPI 3213 User Guide 5
Preparing the Console ON/OFF DUTY KEY The console must be turned on to receive calls. Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator. OFF Off appears on the bottom row of the display if the console is turned off. NIGHT Night appears on the bottom row of the display if the console is in night service mode.
Preparing the Console MANUAL OR AUTOMATIC ANSWER The console can be used in automatic or manual mode. In automatic mode, calls are answered immediately without the aid of a key depression. To activate automatic answering: ANS ANS Press ANS is shown on the display signalling that calls will be automatically answered. To return to manual answering: ANS Press Note: If the console is programmed for automatic answer, you do not need to press the OPR, TRK or RCL key in order to answer calls.
Incoming Calls The console rings and CW+number of calls waiting in the common queue lights in the display to signal a new incoming call. INCOMING CALLS TRK TRK Flashes slowly To answer: TRK TRK line data INC EXT 222 Press You are connected to the calling party. <- INC 15 <- REROUTED CALLS When an extension makes an incoming call through a tie line or from a private network the display shows EXT in place of TRK. If a call fails to reach the designated location it is rerouted to the console.
Incoming Calls AN EXTENSION CALLS THE CONSOLE An extension can contact the console using one of two methods: Dialling a common operator number: OPR OPR OPR EXT 222 Flashes slowly Signalling an incoming call from an internal extension Press You are connected to the calling party. INC 15 <- Note: If the calling party is an ISDN terminal IXN appears on the display in place of EXT.
Incoming Calls CALL FROM AN OPERATOR If an operator dials the common operator number all the other operator consoles in the system ring. This type of call is signalled when: OPR Flashes slowly OPR If the operator dials your individual operator number: IND OPR 232 RCL Flashes slowly RCL Press You are connected to the calling operator. <- INC EMERGENCY CALLS An emergency call from an extension is signalled by a continuous acoustic signal.
Incoming Calls MESSAGE DIVERSION (ABSENCE INFORMATION) When a called extension has activated an absence information and the call is diverted to your console. The absence information can be activated on consoles or extensions. A single tone is heard. OPD OPR Flashes slowly Signalling an incoming diverted call. To answer: OPR TRK line data FWD <- EXT 222 2 11:30 EXT 222 FWD <- EXT 223 Press You are connected to the calling party Appears on the display if the caller is external.
Extending EXTENDING To transfer a call displayed on the left side to an extension: Dial the extension number EXT 222 FRE 15 OPR TRK or or RCL Press one of the keys to extend the call The call is extended and the console is cleared. Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared.
Extending If the extension is busy, inform the caller and ask if he/she wants to hold or call later: EXTENSION BUSY If the caller wants to hold: OPR TRK or or RCL Press one of the keys to extend the call The call is extended and camped on to the busy extension. The console is cleared. If the caller wants to call later: Press The call is disconnected and the console is cleared.
Extending EXTENSION BARRED When an extension is barred from receiving direct indialled calls from public network, it is rerouted to you. line data INT <- EXT 222 RESTRICTED The display shows this information. Inform the caller that the requested extension is barred for direct indialling. If the caller wants you to extend the call to the required extension: CLR> Press Dial the extension number Extend the call in the usual manner.
Extending ACTIVATED MESSAGE DIVERSION (ABSENCE INFORMATION) When an external party wishes to speak to an extension with an activated absence information. Dial the extension number The console shows the diversion code, and if entered, the time/date of return. Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding your available absence codes.
Extending PERSONAL NUMBER EXT 333 FRE 15 EXT 333 FRE 15 222 OPR TRK or or RCL When you extend a call to an extension that has activated a personal number profile: Dial the extension number If the first number in the profile list is the same as the dialled number, the console shows this number only. If the first number is another number than dialled, the console also shows this number as the diverted number. Press one of the keys to extend the call The call is extended and the console is cleared.
Extending TO PAGE Calls can be extended to a paging unit: Dial the extension number EXT 222 FRE 15 PAGE The display shows this information. PAGE or OPR TRK Press to activate the paging facility You can extend the call before answer or wait for answer. or RCL Press one of the keys to extend the call The call is extended and the console is cleared. Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit.
Extending TO EXTEND A CALL TO AN EXTERNAL LINE This could be a call to another office exchange within the private network or to the public network. Dial the route access code (for the line you wish to access) and the external number -> TRK line data OGT 055555 OPR TRK or or RCL Press one of the keys to extend the call The call is extended and the console is cleared. BYPASSING CALL DIVERSION When you have called a diverted extension (divertee number and FWD appears on the display).
Service Facilities Putting an ongoing call temporarily on hold leaves the console free to perform other functions. The call is time supervised, you are recalled if the call is not retrieved within a certain time period. ON HOLD The call being put on hold must be in speech connection with the console, e.g. either <-or -> must be displayed and the other side of the display must be idle.
Service Facilities ON HOLD (continued) To put on hold using the MON key Calls can also be put on hold using the MON key. This method allows the operator to listen to the party that was put on hold. The call is not time supervised and does not recall. MON Press to put the call on hold The MON lamp lights and flashes slowly and MON appears on the display. The call is connected to one side of the console.
Service Facilities The extension is busy EXT 222 BSY 15 CAW PERMIT If the extension you are announcing a call to is busy and call waiting is permitted. Appear on the display signalling that the extension is busy and Call waiting is permitted, inform the caller. If the caller wishes to wait. Press to activate announcing NOTI OPR or TRK or RCL Press one of the keys to camp on the call The call is camped on to the extension with announcing, the console is cleared.
Service Facilities RECALL A recall is a: Call put on hold by any of the answer/extend keys, TRK, OPR or RCL. Call put on hold by put-on-hold keys, LP. Call extended to an unattended extension. Call extended to a busy extension. The calls are time supervised. When the call is not retrieved or answered within a predetermined time (changeable by the system administrator), the call will be returned to the console.
Service Facilities CALL METERING An extension can request an external line with call metering. Do this using one of the following four methods: Calling extension first This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call. Dial the extension number MTR Press Dial the external number Ask the called party to hold the line. OPR TRK or or RCL Press You are reconnected to the extension, announce the call.
Service Facilities CALL METERING (continued) Extension is waiting with the handset off MTR Press Dial the external number When the called party answers tell them you have a caller for them. OPR TRK or or RCL Extend dial tone Press to talk to both parties Announce the call. Press one of the keys to extend the call The call is extended and the console is cleared. An extension calls the console and requests an external metered line. Ask the caller to hold the line.
Service Facilities RECALL FROM A METERED CALL All metered calls are recalled to the operator on completion so the operator can read the meter. When a meter call is recalled to the console: RCL RCL Flashes slowly RCL Press MTR is visible in the top row corner of the display. MTR EXT 222 FRE 15 The ordering extension number and number of pulses appear in the display. Note the number of pulses and the extension number. 25 MTR EXT 222 FRE 15 Press The display changes to show the external number.
Service Facilities SERIAL CALLS A serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the console. The operator dials the next extension and puts the call through. Note: If you need to be absent marked after a serial call has been ordered, the function ‘diversion of recall’ must be activated, see next page. Instruct the caller to hold the line after each terminated conversation.
Service Facilities RECALLS DIVERTED TO ANOTHER CONSOLE If you need to leave the console unattended e.g. after initiating a serial call you must insure that all calls are redirected to another operator. To order diversion of recalls: Dial code and the individual operator number ON/OFF Press The console is marked absent. OFF To cancel the diversion of recalls: Dial DIALLING DURING A CONNECTED CALL Allows you to key digit codes after a called party has answered.
Service Facilities INTRUSION AND FORCE RELEASE For urgent calls you can use the intrusion function to enter busy extensions and, if accepted, disconnect him/her to extend the new call. An incoming urgent call is connected to the console. Dial extension number EXT 222 BSY 15 Appears on the display if the extension is busy. EXT 222 CW Appears on the display if the extension is busy with a call camped on. 15 SPE> -> EXT 222 ANS 15 Press To intrude on the conversation, the intrusion tone is heard.
Service Facilities When the extensions class of service does not permit intrusion: -> EXT 222 BSY 15 RESTRICTED
Assistance If an extension cannot or is not allowed to perform a task, it can contact an operator to request assistance. ASSISTANCE The operator can: Call the extension first Call the external/other party first Request the extension to wait for the call with the handset off Extend the dial tone to the extension so they can make the call themselves. Extension first The extension hangs up after phoning the operator to request assistance.
Assistance Other party first This allows the extension to initiate or receive calls whilst the operator contacts the other party. Dial the number of the other party Ask the called party to hold. Dial the extension SPE> Press Console rings the extension. Announce the call when the extension answers. or OPR TRK or RCL Press You have speech connection with both sides. Press one of the keys to extend the call The call is extended and the console is cleared.
Assistance CONFERENCE CALLS A conference call can be established with a maximum of 8 members, you can either lead the conference or be a member. Conferenceleader/initiator The console is idle on both sides To initiate a conference: Dial CNF FRE To add a member to the conference: <- Dial the extension number SPE> or OPR TRK or RCL Press The console rings the extension, inform the extension that a conference call is starting.
Assistance INTERNAL GROUP HUNTING You can help group members to leave and join a group. To leave the group: Dial the extension number and press To re enter the group: Dial the extension number and press PROGRAMMING INDIVIDUAL ABBREVIATED NUMBERS You can assist extensions to program individual abbreviated numbers to digit keys 0-9 on the telephone key pad. The number to be programmed (translated number) may consist of a maximum of 20 digits. Note: The extension must have access to this function.
Assistance AUTHORISATION CODE You can lock/unlock an extension using the regional authorisation code. To lock an extension: Dial extension number and press To unlock an extension: Dial extension number and press Dial regional authorisation code and press DIVERSION You can assist an extension to divert calls to a predetermined position specified by the maintenance personnel. Note: The extension must have access to this function.
Assistance EXTERNAL FOLLOW-ME You can assist an extension to divert calls to an external number. Note: The extension must have access to this function. To activate, dial extension number and press Dial route access code/external no.
Assistance Call to a data extension that is free: DATA TRAFFIC Dial data extension number DXN 222 FRE 15 Press Console rings the extension.
Assistance PERSONAL NUMBER (Optional) As an operator, you can activate, change or deactivate this function for a selected extension. When an extension has activated a personal number search profile, incoming calls are transferred to internal or external telephones or back-up services (i.e. Voice mail or operator) in the decided order to find the called person.
Assistance GENERAL CANCELLATION You can cancel the following facilities on behalf of an extension by dialling a general cancellation command: • Automatic callback • Diversion direct • Diversion when the extension is busy • Diversion when the extension does not answer • Do not disturb • Flexible night service • Follow-me (internal, external) • Manual message waiting • Message diversion (Absence information) Dial extension number and press General cancellation.
Outgoing Calls OUTGOING CALLS Via any external line Note: The console must be in idle state with no party on the left side of the display. Dial the route access code for an external line and the number TRK line data OGT <- The display shows this information. To terminate the conversation:
Outgoing Calls OUTGOING CALLS (continued) To a specific external line Dial the line number and press Dial the route access code to get an external line and dial the external number TRK line data OGT <- To terminate the conversation:
Outgoing Calls To an ISDN line or to a direct line to another office exchange Dial the route access code for the ISDN external line or for the direct line TRK line data OGT <- Dial the external number To terminate the conversation:
Outgoing Calls OUTGOING CALLS (continued) If the called extension has activated an absence information: You will see the activated information, see section “Extending - activated message diversion (absence information)”. If the called extension is diverted: EXT 333 FRE 15 The display shows that the call is being diverted to extension 333. 222 You can bypass the diversion, see section “Bypassing call diversion”.
Outgoing Calls To another Operator Dial individual operator number EXT 200 FRE When answered the display shows this information. EXT 200 ANS
Outgoing Calls OUTGOING CALLS (continued) Alarm paging without message code: Dial Dial pagee’s extension number and press Alarm paging with message code: Dial Dial pagee’s extension number and press Dial the message code (1-5 digits) and press Note: The alarm paging continues until it is answered.
Outgoing Calls ABBREVIATED DIALLING To use a common abbreviated number: These numbers are the same for all users and are programmed centrally from the maintenance terminal. Dial the common abbreviated number Proceed as a normal dialled call. To use an individual abbreviated number: You can program up to 10 individual abbreviated numbers using the digit keypad on the console for your own use. The programmed (full) numbers can consist of a maximum of 20 digits.
Other Useful Facilities The time of day is shown in the bottom right hand corner of the display. CLOCK 10:30AM NIGHT SERVICE AM/PM is only shown if the exchange is programmed in 12 hour format. The exchange has four different types of night service: Common night service All incoming calls are rerouted to a predetermined extension(s). Individual night service Incoming calls on a particular external line or a group of external lines are rerouted to a predetermined extension or customer.
Other Useful Facilities ALARM ALM ALM3 If a fault occurs in the exchange, the ALM lamp flashes and an alarm field in the bottom row of the display shows 2,3 or 4. The number indicates the degree of seriousness. 2 = Requires action within one week 3 = Requires immediate action during normal working hours 4 = Demands immediate action at all times Use the following procedure to acknowledge the alarm: ALM Press The flashing ALM lamp changes to a steady light.
Other Useful Facilities MALICIOUS CALL TRACING If you are disturbed by malicious external incoming calls you can invoke the malicious call tracing service which will cause an alarm and printout. The printout will contain the calling number, the dialled number, date and time. This information can then be used to determine the origin of malicious calls. Note: The incoming route must have a category for MCT. The feature is supported by the interworking public exchange.
Other Useful Facilities FAULT LOCATION There may be situations when there are problems with a specific external line or other interference to equipment failure. There are two ways to verify faulty external lines: If static or other interference is noticed while connected to an external party, make note of the route, and line interface module numbers, composing the external line number.
Display Unit Codes DISPLAY UNIT CODES Codes that appear on the top row of the display unit: 00 123456 CW EMERGENCY IND MON MTR OPC OPD OPR RCL TRK TRR Shows calls in the common operator queue, two digits. Indicates the line where a call is put on hold. Calls waiting to be answered in individual operator queue. Emergency internal call. Call to individual operator. Indicates that the call put on hold is . being monitored. Metered call. Diverted to common operator after recall.
Display Unit Codes INQ INT IXN LCL LLK MEM OGT OPR RCL RSV SPE TON TRK TST VAC XFR Inquiry. Intercept. ISDN terminal. Local mode. Line locked out. Member in conference. Outgoing external line. PBX operator. Recall. Reserved. Speech. Push button tone signalling (DTMF). External line. Test mode. Vacant. Transferred.
Key Description KEY DESCRIPTION ON/OFF ANS XTD ALM Automatic answer mode. Calls are automatically switched through, in the received order, without having to press TRK, OPR or RCL. Automatic extend mode. Calls are automatically extended, after the last entered digit, without having to press TRK, OPR or RCL. Alarm key. Press to acknowledge any system alarms. Key lamp flashes slowly at alarms and is steady when the alarm is acknowledged. FLSH Flash key.
Key Description Speech connect key. Press to talk to the source party. Speech connect key. Press to talk to the destination party. Speech connect key. Press to talk to both parties simultaneously. The circumstances for the use of these keys are: - Manual start of ring signal. - Implement the call splitting and intrusion features. - Ring an extension when it is in the reserved state. - Announce a call to an extension. - Check the connection to a busy extension. TRK Trunk key.
Index Page Abbreviated numbers - program ..........................................33 - use...................................................45 Absence information................11/15/35 Acoustic signal ....................................6 Activated message diversion (Absence information)........................15 Alarm ................................................47 An extension calls the console..............9 Announcing.......................................20 Assistance ...........................
Index Page Rerouted calls......................................8 Serial calls..........................................26 Service facilities .................................19 Suffix dialling....................................27 The console..........................................4 To extend a call to an external line.....18 To page..............................................17 Vacant number ..................................
OPI3213_omslag(8s) 99-06-23 11.08 Sida 2 (1,1) Console Overview MD110 OPI 3213 Quick Reference Guide INCOMING CALLS and EXTENDING To answer an incoming call Extending to a free extension TRK Ext. No. OPERATOR CONSOLE OPI 3213 FOR MD110 PBX USER GUIDE to retake the last call put on hold Extending to an extension with a call put on hold EN/LZT 102 2571 RB Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
OPI3213_omslag(8s) 99-06-23 11.08 Sida 1 (1,1) Quick Reference Guide Codes that appear on the top row of the display unit: 00 ..................................Shows calls in the common operator queue, two digits. 123456 ......................Line where a call is put on hold. CW ..................................Calls waiting to be answered in individual operator queue. EMERGENCY ............Emergency internal call. IND ..............................Call to individual operator. MON ........................
OPI3213_omslag(8s) 99-06-23 11.08 Sida 2 (2,1) MD110 OPI 3213 Quick Reference Guide INCOMING CALLS and EXTENDING To answer an incoming call Extending to a free extension TRK Ext. No. to retake the last call put on hold Extending to an extension with a call put on hold or OPR or TRK RCL or Put the call on hold or use ”Intrusion” Put on hold on a loop key LP Put on hold and monitor MON Retake monitor call MON Dial extension group No.
OPI3213_omslag(8s) 99-06-23 11.08 Sida 1 (1,1) Quick Reference Guide Codes that appear on the top row of the display unit: 00 ..................................Shows calls in the common operator queue, two digits. 123456 ......................Line where a call is put on hold. CW ..................................Calls waiting to be answered in individual operator queue. EMERGENCY ............Emergency internal call. IND ..............................Call to individual operator. MON ........................
