Quick Reference Guide

FILE LOCATION: C:\Windchill
Projects\Mini_Cooper\SQRG\A00\EN\Source\bookTOC.fm
4 Contents
Troubleshooting Software and Hardware Problems 30
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 31
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . 32
Power Problems
. . . . . . . . . . . . . . . . . . 32
Memory Problems
. . . . . . . . . . . . . . . . . 33
Lockups and Software Problems
. . . . . . . . . . 34
Dell Technical Update Service
. . . . . . . . . . . 35
Dell Support Utility
. . . . . . . . . . . . . . . . . 36
5 Reinstalling Software . . . . . . . . . . . . . . 37
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Identifying Drivers
. . . . . . . . . . . . . . . . . 37
Reinstalling Drivers and Utilities
. . . . . . . . . . 38
Restoring Your Operating System
. . . . . . . . . . . . 40
Using Microsoft
®
Windows
®
System Restore . . . 41
Using Dell Factory Image Restore
. . . . . . . . . 42
Using the Operating System Media
. . . . . . . . . 44
6 Finding Information . . . . . . . . . . . . . . . . 47
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 49
Obtaining Assistance . . . . . . . . . . . . . . . . . . 49
Technical Support and Customer Service
. . . . . 50
DellConnect™
. . . . . . . . . . . . . . . . . . . . 50
Online Services
. . . . . . . . . . . . . . . . . . . 50
AutoTech Service
. . . . . . . . . . . . . . . . . . 51
Automated Order-Status Service
. . . . . . . . . . 51
Problems With Your Order
. . . . . . . . . . . . . . . . 51