User`s guide

MBR L13 – User’s Guide
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3.7.3.3 Incoming Call Routing
L13 can receive calls from the cellular line. Such calls are automatically routed to the PBX through their respective
lines. Incoming calls can be routed directly to a particular extension or to a hunt group.
 To configure incoming call handling:
1. On the main PBX screen (Services  Voice  Incoming Calls or Home Services  Voice), click the
Incoming Calls tab. The Incoming Calls screen appears.
Figure 93: Incoming Calls Screen
The Incoming call routing is enabled by default. You can enable or disable this functionality by checking or clearing
the Incoming Call’s Routing checkbox. By default, external lines are configured to transfer a call to a default hunt
group. You can modify the settings as necessary.
 To transfer the call to a specific extension:
1. Click the name of the external line (or the action icon). The Edit Incoming Call Handling screen appears.
Figure 94: Edit Incoming Call Handling Screen
2. Under Route To, select and configure the actions that will occur when a call arrives as follows.
When a Call Comes in
Transfer to Extension - When this option is selected, the screen
refreshes. The second drop-down menu then displays a list of
the available extensions. Select the extension to which you
would like to route the call to.
Transfer to Hunt Group - When this option is selected, the
screen refreshes. A second drop-down menu then displays a list
of the available hunt groups. Select the hunt group to which you
would like to route the call. This option will be available only if
at least one hunt group is defined on the L13.
3.7.3.4 Outgoing Call Routing
L13 PBX provides a sophisticated mechanism called a dial plan for handling outgoing calls. A dial plan is a set of rules
you define for routing outgoing calls. Each dial plan rule is referred to as a dial plan entry. You can add, edit, or remove
dial-plan entries as required.