User guide

Troubleshooting
EN/LZT 108 6492 R1 81 (98)
April 2003
14.1 LEDs
Problem Troubleshooting Suggestion
The PWR LED does not illuminate
after product is turned on.
Verify that you are using the power cable provided with the
device and that it is securely connted to the HM210dp/di and
a wall socket/power strip.
The DSL LED does not illuminate after
phone cable is attached.
Verify that a standard telephone cable is securely connected
to the DSL port and your wall phone jack. Wait 30 seconds
to allow the device to negotiate a connection with your ISP.
The LAN LED does not illuminate after
Ethernet cable is attached.
Verify that the Ethernet cable is securely connected to your
LAN hub or PC and to the HM210dp/di. Make sure the PC
and/or hub is turned on.
Verify that you are using the correct cable. See "Connecting
the Hardware" for more information.
The DIAG LED stays illuminated after
turning the device on.
The DIAG LED should turn off after about 10-15 seconds.
If it does not, turn of the HM210dp/di, wait 10 seconds, and
then turn it back on.
14.2 Internet Access
Problem Troubleshooting Suggestion
PC cannot access the Internet Use the PING utility to check whether your PC can
communicate with the LAN IP address (by default
192.168.1.1) of the HM210dp/di. If it cannot, check the
Ethernet cabling.
If you have assigned a static IP address to the computer (not
a registered public address), verify the following:
Check that the gateway IP address on the computer is your
public IP address. If it is not, correct the address or configure
the PC to receive IP information automatically.
Verify with your ISP that the DNS server specified for the
PC is valid. Correct the address or configure the PC to
receive this information automatically.
Verify that a NAT rule has been defined on the HM210dp/di
to translate the private address to your public IP address.
PCs cannot display web pages on the
Internet
Verify that the DNS server specified on the PCs is correct
for your ISP. You can use the PING utility to test
connectivity with your ISP's DNS server.
14.3 Configuration Manager Program