Specifications

13 Ericsson-LGEnterprise
Software
Attendant Console
Operator and
InformationSolutions
Ericsson-LGEnterpriseprovidesPC-basedsoftwareattendantconsoles
thatintegratetelephonywithexternalcalldataandworkforceinformation.
Theapplicationssimplifycallhandlingandmeetevolvingcommunications
requirements.AstheoperatorconsolesforEricsson-LGEnterprise’s
communicationssystems,iPECSAttendantgiveshighlyefcienttelephony
connectionsforattendants,receptionistsandsecretaries.
Theyallowoperatorstoquicklyandeasilyprovidecommunicationsand
presenceinformationforanytelephonyconnectionrequest.
iPECS Attendant
iPECSAttendantistheIPattendantconsolewithsoftphonefunction,
hotelfeaturesandanimproveduserinterface.BasedontheiPECS
PlatformsthatintegratedwithiPECSAttendant,thesupportedfeatures
arevarious.
Embeddedsoftphonefunctions
• Operatingwithouttheneedforanexternalphone
• HighqualityvoicecommunicationsusingPC
Easytouseinterface
• Optionalstationfielddisplaymode:iconorlisttype
• Intuitivedisplayicons:Monitoringwindow,Queuewindowandtoolbar
• BusyLampField(BLF)andstatusinformationdisplay
• Locallanguageselection
• Shortcutkeysforfrequentlyusedfunctions
• Pre-selectedandcustomizedstationstatusmessagesetting
• Stationsettingmodification:stationname,COS,TemporaryCOS,
 attendantcancel,musicselection
• Attendantstatuschange:Day/Night/Ondemand/Weekend/Autoring/Forward
Simpledirectory/databasemanagement
• Localphonebookimportandexport
• Databaseandsystemcomponentbackuptothelocalharddiskdrive
• Multiplelocaldatabaseinterface
• Phonebookmanagement:register/edit/delete,17databasefields,
 dynamicsearch/sort/filter
• Variousoptionsforconductingqueries
Moreproductivityenhancements
• InternalTextmessagescanbesentandreceived
• Wake-upcallmanagement:Multiplewake-up,groupset,optionalset
• Multipleattendants
• Trunkmonitoring
• Makingoutboundcall:keypaddialing,clicktocallfromthephonebook, 
 stationicon,logview
• Superbstatisticalreportingofallcalls
Hospitalityfeatures
• Checkin/out,wakeupcall,roomstatus,roomcutoff,etc.
• iPECSAttendantHotelforbasicPMSfunctionalitywithiPECSUCP/MG
 -Check-outbillingservice,Custombillingformat
 -SystemInformationupdateinreal-time(PMSDBsync)
 -DNDservice,messageservice
 -Roomclass(COS)setting,Roomchange
[iPECSAttendantHotelVersion]
[iPECSAttendantOfceVersion]