User guide

DT690
Typically, this delay is 60 seconds when attendants are present, or 1 second in
night mode, when the attendants are absent.
If you wish, you may pick-up a general call on your extension.
To do so, from an idle extension:
1. Dial 15to pick up a call ringing on the common bell.
2. Press to
confirm and wait for the Service Acceptance Tone.
The service acceptance tone will be played.
You are now directly connected to the party who placed the general call.
Note: If several general calls are ringing simultaneously, the oldest call
will be automatically selected.
20.14 Other Secondary A ttendant Services
As indicated, your facility's attendants may establish you as the target for any of
the following services:
• Call offer or intrusion: When you are in the middle of an ongoing call, this
service enables them to interrupt your call to present an urgent call for you.
When the attendant activates a call intrusion, you may find yourself in a
3-person c onference call with your first caller and the attendant. Usually, a
warning tone is heard at a regular frequency during this conference call to
remind the parties that they are still under call intrusion status.
The attendant may then speak to you, but not privately.
• Do not disturb override service: When your extension has a Do not
disturb status, (see Section 17 on page 93), this service also enables the
attendants to override the Do not disturb status in order to present an
urgent call for you. When the Do not disturb status is overridden by the
attendant, his/her call is presented just as a normal call would be, and
which you may answer normally.
Note: Certain extensions (such as yours) may possibly be equipped with
permanent protection against call intrusion.
Depending on the configuration for your facility defined by your system
administrator, these services may be used from specific extensions
that are duly authorized, without any warning tones being emitted. This
refers to the Silent call monitoring service.
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