Dialog4224En.book Page 1 Wednesday, April 2, 2003 3:19 AM Dialog 4224 Operator / Dialog 3214 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) • Height: 11,2 cm (May be smaller) • Top: 5,3 cm (Important!) • Left: -0,3 cm (Important!) This text should then be hidden.
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Dialog4224En.book Page 3 Wednesday, April 2, 2003 3:19 AM Table of Contents Table of Contents page Welcome .......................................................... 4 Description ....................................................... 6 Attendance .................................................... 19 Incoming Calls ............................................... 21 Outgoing Calls ............................................... 23 Phone Book ...................................................
Dialog4224En.book Page 4 Wednesday, April 2, 2003 3:19 AM Welcome Welcome Welcome to the User Guide for the Dialog 4224 Operator / Dialog 3214 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
Dialog4224En.book Page 5 Wednesday, April 2, 2003 3:19 AM Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
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Dialog4224En.book Page 7 Wednesday, April 2, 2003 3:19 AM Description 1 Display 5x40 characters. See section “Display info” on page 14. 2 Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. 3 2nd Key for access to secondary key functions (These functions are stated on the second line of the corresponding key). 4 Message To send and receive messages.
Dialog4224En.book Page 8 Wednesday, April 2, 2003 3:19 AM Description 13 Mute To switch the microphone on or off. See section “During Calls” on page 37. 14 Loudspeaker on/off To switch the loudspeaker on or off. See section “During Calls” on page 37. 15 Headset key See section “Headset - Dialog 4224 Operator” on page 105. 16 Answer/Extend / Enter a. To answer/extend calls.
Dialog4224En.book Page 9 Wednesday, April 2, 2003 3:19 AM Description Dialog 3214 1 21 2 20 15 16 14 17 3 4 5 6 7 6 8 13 8 9 9 10 11 12 18 19 19 19 19 1 Display 5x40 characters. See section “Display info” on page 14. 2 Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.
Dialog4224En.book Page 10 Wednesday, April 2, 2003 3:19 AM Description 10 5 Info Enter information. See section “Absence Information” on page 59. 6 Dual-Function programmable keys (A-C) Storing numbers, program functions. See section “Settings” on page 95. 7 Dual-Function programmable key (B) / Headset key a. Storing numbers and program functions. b. The Headset function is only available with option unit (DBY 410 02) installed. The Headset key is programmed by the system administrator.
Dialog4224En.book Page 11 Wednesday, April 2, 2003 3:19 AM Description 17 Answer/Extend / Enter a. To answer/extend calls. See sections “Incoming Calls” on page 21, “Outgoing Calls” on page 23, “Call Metering” on page 47, “Group Features” on page 78 and “Other Useful Features” on page 88. b. Enter/select information. See sections “Attendance” on page 19 and “Messages” on page 64. 18 Microphone 19 Optional key panel (A-Q) 17 Dual-Function programmable keys per key panel. Four panels can be connected.
Dialog4224En.book Page 12 Wednesday, April 2, 2003 3:19 AM Description Phone keys Dialog 4224 / Dialog 3214 This table gives you an overview of the different key design of the Dialog 4224 Operator and the Dialog 3214. In this user guide you will only find illustrations of the Dialog 4224 keys. If you are using the Dialog 3214, please refer to the table below to find out the appropriate key combination.
Dialog4224En.book Page 13 Wednesday, April 2, 2003 3:19 AM Description Lamp indications Ô ÕÔ ÖÔ ÖÔ ÕÔ The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function. Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call.
Dialog4224En.book Page 14 Wednesday, April 2, 2003 3:19 AM Description Display info The display assists your actions on the phone with step-by-step instructions. The tiltable display consist of 5 rows, with space for 40 characters on each row. The fields in the display consists of the following information. DATE, TIME & TEMP.
Dialog4224En.book Page 15 Wednesday, April 2, 2003 3:19 AM Description If you make an internal call to someone who has activated a diversion, the first and second line shows the name and extension number of the person you called and the third and fourth line shows where the call is diverted. 12 May 10:35 C= 0 I= 0 +15°^|| || || || bypass 203 CHAMBERS DAVID 201 FREE 1 BURNES BOBBY During an external incoming call the third line will show the directory number of the external line and traffic state.
Dialog4224En.book Page 16 Wednesday, April 2, 2003 3:19 AM Description Status information The status information of incoming and outgoing calls is sometimes given as an abbreviation and sometimes as a complete word: ABSENT BLOCKED BUSY COMPLETE CONGEST. C= 0 DIVERSION, DIV FREE 1 FREE 2 I= 0 ICM INCOMPL. INF% INF& INFO INQUIRY, INQ INTRUSION MCID ACCEPTED MCID REJECTED METER, MET NEWCALL, NEW RECALL RERO RESTR., REST RING SERIAL, SER SPEECH TRF VACANT, NU WAIT +15°^ 16 Radio Paging receiver not in use.
Dialog4224En.book Page 17 Wednesday, April 2, 2003 3:19 AM Description Tones Tones are audible in the handset.
Dialog4224En.book Page 18 Wednesday, April 2, 2003 3:19 AM Description Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
Dialog4224En.book Page 19 Wednesday, April 2, 2003 3:19 AM Attendance Attendance These features are for re-routing your incoming external calls to an alternative answering position. Off Duty When you activate Off Duty, all incoming external calls to the operator queue will be routed to an alternative answering position. Off Duty Ô Activate Press to activate. The lamp lights. Console is off duty. Temporary change of alternative answering position is possible: z temp ê Press (see display).
Dialog4224En.book Page 20 Wednesday, April 2, 2003 3:19 AM Attendance Off Duty ÕÔ Deactivate Press again to deactivate. The lamp extinguishes. Console attended. Night Switch Night Night 20 Ô ÕÔ This function switches the whole system to the Night Switch mode. The Night Switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine. Press to activate (pre-programmed) The lamp lights. Night Switch active. Press again to deactivate (pre-programmed).
Dialog4224En.book Page 21 Wednesday, April 2, 2003 3:19 AM Incoming Calls Incoming Calls Internal calls A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal indicates an incoming call.
Dialog4224En.book Page 22 Wednesday, April 2, 2003 3:19 AM Incoming Calls Answer calls ê u or Clear é Either a new call (external or internal) or a recall (recall from hold, from no answer, from Camp-on or a serial call). The left side of the display shows the type of call. Press or lift the handset to have speech connection. If you don’t lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).
Dialog4224En.book Page 23 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make internal calls z Thomas P Speech Clear How to make internal calls. Dial an extension number or internal group number. The status of the extension is displayed. Ô Or: è General handling: è Press a pre-programmed key.
Dialog4224En.book Page 24 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Make external calls 0 How to make external calls. Press the digit(s) for external call access. External dial tone. Note: Which digit to press for external call access, depends on the configuration of the system. Line out Ô z Or: Press a pre-programmed Line key. External dial tone. Dial the external number. Note: You can make your calls faster, using Common Abbreviated Numbers and by programming your own Abbreviated Numbers.
Dialog4224En.book Page 25 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Save external number When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased. The number may consist of up to 24 digits. Save number save Press before you finish the call (see display). Redial number redial Press to redial the saved number (see display).
Dialog4224En.book Page 26 Wednesday, April 2, 2003 3:19 AM Outgoing Calls AUTO REDIAL C= 0 I= 0 u directory || || || redial prog Lift the handset when you are called back. (You can also press the answer/extend key to answer in handsfree mode.) Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled. When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.
Dialog4224En.book Page 27 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Busy extension An incoming call would like to be transferred to a specific extension, but the called extension is busy. You have several options: Note: You can intrude on a busy extension, see section “Intrusion and forced release” on page 29. Option 1 To transfer the call to the busy extension: info ê Press and hold (see display). The conversation partner of the busy extension, is shown in the display. Press to place the call.
Dialog4224En.book Page 28 Wednesday, April 2, 2003 3:19 AM Outgoing Calls ê Loop 1 Clear ÖÔ è Press to place the call. Or: If the caller wants another extension: Press. Press. Call the new extension and place the call in the normal way. Option 3 Clear Clear é è The caller prefers to call again later: Press to disconnect. Press to disconnect. Diverted extension This is useful if you have to place an urgent call with or contact an extension that is diverted.
Dialog4224En.book Page 29 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Intrusion and forced release If a called extension is busy, you can break into ongoing calls and give new calls priority. To intrude on the busy extension: info Speech Speech è è Press and hold (see display). The conversation partner of the busy extension, is shown in the display. Press. Press to intrude. A warning tone is heard. Inform the extension of the new call. Select option 1 or 2.
Dialog4224En.book Page 30 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Option 2 Speech Speech é The extension asks the caller to wait: Press. é Press again. Speech connection with the caller. Inform the caller. ê Press to place the call. The call will be placed automatically when it becomes free. Note: If the Intrusion isn’t allowed, ask the caller to call back.
Dialog4224En.book Page 31 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Busy external line Notify Loop 1 Loop 1 Ô Ô ÖÔ If no external line is available for your call: Press. Press any free Loop key. The key lamp shows steady light. You can answer new incoming calls. A ringing signal and the Loop key lamp flashing indicates that an external line is available. Press again. The Loop key light extinguishes. External dial tone. Continue making the external call.
Dialog4224En.book Page 32 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Supervise long distance calls Monitor Monitor Ô ÕÔ You have dialled an external number and want to handle new calls while you wait for it to be answered. Press. The key lamp shows steady light. The call is supervised. You can answer new incoming calls. When the long distance call is answered: Press again. The monitor key lamp extinguishes. You have speech connection.
Dialog4224En.book Page 33 Wednesday, April 2, 2003 3:19 AM Outgoing Calls Common Abbreviated Numbers z External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so. Dial the Common Abbreviated Number. Please refer to your telephone directory.
Dialog4224En.book Page 34 Wednesday, April 2, 2003 3:19 AM Outgoing Calls 0z Dial the digit(s) for external call access and dial the number. Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits. Note: If your public network requires waiting for a second dial tone, press 2nd 2. *z# store Clear è Or: Dial a code (2 digits). Press to store the number or the code (see display). Press to finish programming.
Dialog4224En.book Page 35 Wednesday, April 2, 2003 3:19 AM Outgoing Calls change Press (see display). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || SELECT FUNCTION NAMECALL backward forward enter 200 10 return Note: If programmed names already exist, press or forward until the function NAMECALL is shown (see display). backward enter Press (see display). 12 May 10:35 C= 0 I= 0 z store Clear è +15°^|| OPERATOR || || ASSOCIATED NUMBER store 200 return Dial the number.
Dialog4224En.book Page 36 Wednesday, April 2, 2003 3:19 AM Phone Book Phone Book You can search for all directory numbers and Common Abbreviated Numbers in the integrated telephone directory. directory Press (see display). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || internal external 200 return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all Common Abbreviated Numbers. internal Press (see display).
Dialog4224En.book Page 37 Wednesday, April 2, 2003 3:19 AM During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks. Group Listening À You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off.
Dialog4224En.book Page 38 Wednesday, April 2, 2003 3:19 AM During Calls From handsfree to handset u You have an ongoing handsfree conversation. Lift the handset. Conversation via the handset. Mute È You have an ongoing conversation. Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conversation in your room. Transfer z Thomas P Ô You want to transfer an incoming call to an extension. Dial the extension number or an internal group number.
Dialog4224En.book Page 39 Wednesday, April 2, 2003 3:19 AM During Calls ê d Press. Or: Replace the handset. The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the system programming. Option 2 Announce the call first: Speech è ê d Press to call the extension. Announce the call when the extension is answered. Press. Or: Replace the handset to place the call.
Dialog4224En.book Page 40 Wednesday, April 2, 2003 3:19 AM During Calls Conference z Speech è You have an ongoing conversation and you want to establish a telephone conference. Dial the extension number of the third party. Note: Is the ongoing conversation partner shown on the right display, then you have to press left Speech before you can call the third party. Press to call the third party. When the third party answers: conf Press to establish a three party conference (see display).
Dialog4224En.book Page 41 Wednesday, April 2, 2003 3:19 AM During Calls Individual Hold Loop 1 Loop 1 Speech Ô ÖÔ é Incoming calls can be put on hold for retake. You have speech connection with the caller. Press any free Loop key. The key lamp shows steady light. The call is put on hold. You can answer new incoming calls or put new calls on hold. Press again. The Loop key light extinguishes. Press to retake.
Dialog4224En.book Page 42 Wednesday, April 2, 2003 3:19 AM During Calls Operator hold Several incoming calls can be put on hold using this function. Hold Hold Speech Hold Ô ÕÔ é ÕÔ You have speech connection with the caller. Press (pre-programmed). The call is put on hold. The key lamp shows a steady light. You can answer new incoming calls and also put calls on hold by pressing the key again during an ongoing call.
Dialog4224En.book Page 43 Wednesday, April 2, 2003 3:19 AM During Calls Serial calls The external caller wants to speak to several extensions in a certain order: serial z Speech è ê Press (see display). Call the first extension. Press. Inform the extension that he/she will be connected to a serial call which cannot be transferred and the call is rerouted back to the operator if you go on-hook. Press to place the call.
Dialog4224En.book Page 44 Wednesday, April 2, 2003 3:19 AM Call Ordering Call Ordering These functions allows you to order internal calls, external calls or an external line for other extensions. The ordering extension may or may not remain on line. Dial tone ordering An extension calls and orders an external line with dial tone. The caller remains on the line. 0 Line out Ô ê 44 Ask the caller to wait. Press the digit(s) for external call access. External dial tone.
Dialog4224En.book Page 45 Wednesday, April 2, 2003 3:19 AM Call Ordering Call ordering on line z ê An extension calls and orders a call to an external or internal party. The caller remains on the line. Ask the caller to wait and call the requested party. The normal way of making an internal or external call. See section “Outgoing Calls” on page 23. Press to place the call. Call ordering off line z Speech z Speech é è ê An extension calls and orders a call to an external or internal party.
Dialog4224En.book Page 46 Wednesday, April 2, 2003 3:19 AM Call Ordering Reserve a line z Speech Speech é z é ê 46 You can key the caller’s extension number first and then the requested number in order to reserve one of the caller’s lines. Call the extension that ordered the call and press. The extension will be transferred to the left display and one of the caller’s line will be blocked. Call the requested party. The normal way of making an internal or external call.
Dialog4224En.book Page 47 Wednesday, April 2, 2003 3:19 AM Call Metering Call Metering When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information. Cost of the last call *46# Clear è After finishing an outgoing external call, you have the possibility to see the cost of the last call. Dial.
Dialog4224En.book Page 48 Wednesday, April 2, 2003 3:19 AM Call Metering Read out cost counter for others *45# You can read out and reset the cost counters for other extensions and trunk lines. If your system is equipped with a printer you can initiate a printout. Dial. The system shows the accumulated cost of your own extension since the last reset. 12 May 10:35 C= 0 I= 0 +15°^|| || || OWN COSTS: EUR other check other z ì activate 50 return Press (see display). The system requires a Password.
Dialog4224En.book Page 49 Wednesday, April 2, 2003 3:19 AM Call Metering caller Press to read out an extension counter (see display). If the system is included in a network, you will be able to read out the cost of the tie lines in this menu. Or: trunk Press to read out a trunk line counter (see display). 12 May 10:35 C= 0 I= 0 z return reset +15°^|| || || ENTER DIRECTORY NUMBER: display print reset return Enter the directory number of the desired extension or trunk line.
Dialog4224En.book Page 50 Wednesday, April 2, 2003 3:19 AM Call Metering display Press to show the counter on the display (see display). 12 May 10:35 C= 0 I= 0 +15°^|| || || COST 201: EUR print 50 reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated cost of the entire system.
Dialog4224En.book Page 51 Wednesday, April 2, 2003 3:19 AM Call Metering Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 03 05 12 Time: 10:53 ERICSSON ENTERPRISE GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : EUR Dir. No. Name 4736 Mr.Plattner Total Pulses Cost 76 38.00 76 38.
Dialog4224En.book Page 52 Wednesday, April 2, 2003 3:19 AM Call Metering Printout contents Date: Shows the date of the printout. Time: Shows the time of the printout. Ericsson Enterprise GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA 4 lines with 50 characters per line are free for definition. For example, for the company address. Reason for print out: This field shows if the printout was initiated only to read out the counter or if the printout was caused because of a reset procedure.
Dialog4224En.book Page 53 Wednesday, April 2, 2003 3:19 AM Call Metering Integrated System Check *45# To avoid a loss of the counter values during reconfigurations of the system, an Integrated System Check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the System Check you need a special authority level (please ask your system administrator if this feature is available on your phone). Dial.
Dialog4224En.book Page 54 Wednesday, April 2, 2003 3:19 AM Call Metering reset return Press to reset the faulty record (see display). In this case no printout will be initiated to the connected printer. Press to return to previous menu (see display). Operator supervised call An extension can order an external call to be metered. The caller can remain on the line or hang up (off line) while you establish the call. Option 1 Registration on the callers individual call meter: Set up the external line.
Dialog4224En.book Page 55 Wednesday, April 2, 2003 3:19 AM Call Metering ê Clear é Press again. The call is registered on the callers individual call meter. Press to disconnect the call. Option 2 Account Account Ô z ÕÔ Registration on a specified Account Number: Press (pre-programmed). Dial the Account Number. Press again (pre-programmed). Continue setting up the external call.
Dialog4224En.book Page 56 Wednesday, April 2, 2003 3:19 AM Call Forwarding Call Forwarding You may be the answering position for calls that are diverted from the extensions in the office. Change diversion address for another extension As an operator you have the possibility to change, activate or cancel the diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person. You can control both Internal and External Diversions.
Dialog4224En.book Page 57 Wednesday, April 2, 2003 3:19 AM Call Forwarding Clear è #21* z# Clear è Press to finish the procedure. Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated. Cancel Internal Diversion Dial. Dial the extension number and press. The programmed Internal Diversion is deactivated. Press to finish the procedure.
Dialog4224En.book Page 58 Wednesday, April 2, 2003 3:19 AM Call Forwarding #22* z# Clear è Cancel External Diversion Dial. Dial the extension number and press. The programmed External Diversion is deactivated. Press to finish the procedure. Note: The programmed diversion address is not removed from the memory, the diversion is just inactive. Re-activate External Diversion *22* z# Clear 58 è To activate a programmed External Diversion. Dial. Dial the extension number and press.
Dialog4224En.book Page 59 Wednesday, April 2, 2003 3:19 AM Absence Information Absence Information You can insert Text or Voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Absence Information can be of three kinds: 1) Pre-defined texts Enter the reason for the absence and the date and time of return. 2) Voice information Record a Voice message and name the reason for the absence.
Dialog4224En.book Page 60 Wednesday, April 2, 2003 3:19 AM Absence Information z Dial the extension number. activate Press (see display). leave Press (see display). absence Press to activate (see display). You can now register information on the extension. 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || ABSENCE INFORMATION FOR: 207 pre-text voice free-text Select Pre-defined text, Voice or Free text information. Pre-defined texts You have selected the address. pre-text Press (see display).
Dialog4224En.book Page 61 Wednesday, April 2, 2003 3:19 AM Absence Information ì activate Info ÕÔ In case of a typing error, press the Volume Down key to delete the latest entered digit. Press (see display). The programmed absence info will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). Press to finish the procedure. Pre-defined texts example: Vacation, back June 27 pre-text next-info Press (see display).
Dialog4224En.book Page 62 Wednesday, April 2, 2003 3:19 AM Absence Information record play-back pause activate Info ÕÔ Press and speak (see display). Press to play-back and listen to your recording (see display). Press to pause the recording (see display). Press to activate the recording (see display). Internal callers will hear the information via the handset or the loudspeaker. Press to finish the procedure. Free text information You have selected the address.
Dialog4224En.book Page 63 Wednesday, April 2, 2003 3:19 AM Absence Information z Dial the extension number. 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || ABSENCE INFORMATION FOR: 207 erase leave off chnge-no. Erase erase absence Press (see display). Press to erase the information (see display). Change leave Press to leave another information (see display). Or: on/off Press to activate/deactivate information (see display).
Dialog4224En.book Page 64 Wednesday, April 2, 2003 3:19 AM Messages Messages By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features like placing external calls via the company network and many more ... Password protection The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000).
Dialog4224En.book Page 65 Wednesday, April 2, 2003 3:19 AM Messages Common Mailbox system If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. Activate Off Duty Ô temp z Divert your extension to the Mailbox system. Press. Press (see display). Dial the Common Mailbox number. Please ask the system administrator for your defined Mailbox number. Note: This procedure can only be performed by the last active operator.
Dialog4224En.book Page 66 Wednesday, April 2, 2003 3:19 AM Messages Retrieve messages - externally z z To retrieve your messages from an external position: Dial your company’s telephone number. Dial the Common Mailbox number. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally.
Dialog4224En.book Page 67 Wednesday, April 2, 2003 3:19 AM Messages Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 75. receive Press (see display). 12 May 10:35 C= 0 I= 0 MESSAGE return new call-back +15°^|| OPERATOR 200 || || 3 2 12 new heard stored Select message category (see display). New, heard, read or stored. Select message type (see display).
Dialog4224En.book Page 68 Wednesday, April 2, 2003 3:19 AM Messages Send Message You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer. Message Ô send Direct message Press. Press (see display). 12 May 10:35 C= 0 I= 0 z +15°^|| OPERATOR 200 || || FROM NUMBER: 200 TO NUMBER: send chnge-no. chnge-no.
Dialog4224En.book Page 69 Wednesday, April 2, 2003 3:19 AM Messages During an unanswered call Message Ô When you call an extension and receive busy tone or get no answer, you can send a Callback, Voice or Text message. Press. 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || FROM NUMBER: 200 TO NUMBER: 201 call-back voice text Select message type (see display). Note: After sending, you can repeat to other extensions. Callback call-back Press to send a Call Me message (see display).
Dialog4224En.book Page 70 Wednesday, April 2, 2003 3:19 AM Messages Repeat message You can easily send the same message to several destinations. When the message is sent, the display shows: 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || MESSAGE IS SENT. REPEAT TO ANOTHER ? yes no yes z send Message ÕÔ Press to select a new message (see display). Enter the new extension number. Press to send the message (see display). Repeat the procedure to send the message to the next destination.
Dialog4224En.book Page 71 Wednesday, April 2, 2003 3:19 AM Messages Check sent messages Message Ô administr check You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator). Press. Press (see display. Press (see display).
Dialog4224En.book Page 72 Wednesday, April 2, 2003 3:19 AM Messages Forward a Voice message Your received Voice messages (in the Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number. Message ÖÔ receive new voice Note: Returned messages cannot be forwarded. Press to view the Mailbox.
Dialog4224En.book Page 73 Wednesday, April 2, 2003 3:19 AM Messages Message ÕÔ Repeat the procedure to forward the message to another Mailbox. Press to finish the procedure. Returned messages Message ÖÔ sent-back Message ÕÔ Messages that have been left unanswered for a long period are sent back to you. To check returned messages: Press. 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || SELECT FUNCTION send receive administr sent-back Press (see display).
Dialog4224En.book Page 74 Wednesday, April 2, 2003 3:19 AM Messages Dictaphone function If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 66. Record message *58# To start the recording: Dial and record your message. The maximum recording time is 4 minutes and 15 seconds.
Dialog4224En.book Page 75 Wednesday, April 2, 2003 3:19 AM Security Security You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function. Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). This procedure is performed directly in the Message system. See section “Messages” on page 64.
Dialog4224En.book Page 76 Wednesday, April 2, 2003 3:19 AM Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. *72* z # Bypass own extension Dial. Dial your Password. Press Dial tone. You can make one call from your extension. Bypass another extension *72* z * z # 76 This makes it possible to make a call on another, blocked extension, by using your Password. Dial. Dial your Password. Press. Dial your extension number. Press. Dial tone.
Dialog4224En.book Page 77 Wednesday, April 2, 2003 3:19 AM Security *72# Clear è #72* z # Clear è Block extension Dial to block your extension. Verification tone. Press to finish the procedure. Un-block extension Dial. Dial your Password. Press to re-open. Verification tone. Your extension is open for use. Press to finish the procedure.
Dialog4224En.book Page 78 Wednesday, April 2, 2003 3:19 AM Group Features Group Features When you are working together in a team the following group features can be very useful. You can page your colleagues, give them Telephone Attendance or pick-up their incoming calls. Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a Function key has to be programmed.
Dialog4224En.book Page 79 Wednesday, April 2, 2003 3:19 AM Group Features Supervision/Telephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).
Dialog4224En.book Page 80 Wednesday, April 2, 2003 3:19 AM Group Features Loudspeaker Paging Paging Paging Ô ÕÔ You can page all extensions in a group and give a Voice message. Press (pre-programmed). All extensions in a group are called. Press again and hold the key (pre-programmed). Give the Voice message and then release the key. You can now wait for answer, or terminate. If you do not get an answer within 30 seconds, the Paging function will be terminated automatically.
Dialog4224En.book Page 81 Wednesday, April 2, 2003 3:19 AM Group Features Group Hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.
Dialog4224En.book Page 82 Wednesday, April 2, 2003 3:19 AM Group Features Answer calls Answer Group Hunting calls in the normal way. Log out #28* z # To log out from one hunt group: Dial. Dial the hunt group code. Please ask your system administrator for the configured number. Press.
Dialog4224En.book Page 83 Wednesday, April 2, 2003 3:19 AM ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.
Dialog4224En.book Page 84 Wednesday, April 2, 2003 3:19 AM ISDN Facilities Answer an incoming call from an ISDN-line A ringing signal and a flashing lamp indicate an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1: The public net provides the number of the caller. Mr. Plattner with public number 0 181100 4736 is calling.
Dialog4224En.book Page 85 Wednesday, April 2, 2003 3:19 AM ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display. If the connected party number differs from the dialled one (for example: Diversion or Pick-up from another extension), your display shows the new number.
Dialog4224En.book Page 86 Wednesday, April 2, 2003 3:19 AM ISDN Facilities Malicious Call Identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. Ô *39# Malicious Call ID. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call. Press to register the connected number (pre-programmed).
Dialog4224En.book Page 87 Wednesday, April 2, 2003 3:19 AM ISDN Facilities Number Secrecy By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 C= 0 I= 0 Number Secrecy Ô +15°^|| || ||> 738 SPEECH< ||>DISPLAY REST < save serial meter Press a pre-programmed key to suppress your complete number to the public net.
Dialog4224En.book Page 88 Wednesday, April 2, 2003 3:19 AM Other Useful Features Other Useful Features By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ... Reminder *32* z The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Dial. Dial reminder time. (00-23) hour + (00-59) minute.
Dialog4224En.book Page 89 Wednesday, April 2, 2003 3:19 AM Other Useful Features Clear è #32# Clear è Press to finish programming. When the reminder time is reached, your phone rings with recall signal. Cancel reminder Dial to cancel all settings. Press to finish the procedure. Background Music Background Music Ô À You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel.
Dialog4224En.book Page 90 Wednesday, April 2, 2003 3:19 AM Other Useful Features Doorphone The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone. Doorphone Ô Answering Doorphone calls Press (pre-programmed). You will be in speech connection with the calling party. Opening of the doorlock z After you have answered the Doorphone, you can open the door by dialling the door-opener’s directory number. Dial the door-opener’s directory number.
Dialog4224En.book Page 91 Wednesday, April 2, 2003 3:19 AM Other Useful Features Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. The other cost will automatically be placed on your extension number or on a special project.
Dialog4224En.book Page 92 Wednesday, April 2, 2003 3:19 AM Other Useful Features Account Number *9* Account Number Ô z# You can place the cost for external calls on a selected Account Number (up to 15 digits). The Account Number can be used before or during the call. Dial. This code cannot be entered during the call. Or: Press (pre-programmed). Enter Account Number and press. Valid digits 0-9.
Dialog4224En.book Page 93 Wednesday, April 2, 2003 3:19 AM Other Useful Features Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest routing will be selected.
Dialog4224En.book Page 94 Wednesday, April 2, 2003 3:19 AM Write Text Write Text It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message. You have selected text mode. Select characters by pressing digits repeatedly.
Dialog4224En.book Page 95 Wednesday, April 2, 2003 3:19 AM Settings Settings If you require frequent use of certain functions, you may program them on the programmable keys. When you want to use the function, just press the key. Notes: The Dual-Function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key.
Dialog4224En.book Page 96 Wednesday, April 2, 2003 3:19 AM Settings forward enter z store Select Function code (see display). See section “Function codes and required data” on page 98. Press (see display). Enter associated number. See section “Function codes and required data” on page 98. Press (see display). Continue with section Select ringing character. Clear è z enter Clear è Or: Press to finish programming. After approximately 10 seconds, the Function key is active.
Dialog4224En.book Page 97 Wednesday, April 2, 2003 3:19 AM Settings The pre-programmed function is displayed. 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || 200 NAMECALL change change Press (see display). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || SELECT FUNCTION NAMECALL backward forward enter forward return 200 10 return Press until supervision is shown (see display). Note: You can also press backward. enter Press (see display).
Dialog4224En.book Page 98 Wednesday, April 2, 2003 3:19 AM Settings Function codes and required data Programming name NAMECALL SUFFIX DIGIT EXTERNAL LINE SUPERVISION DEDIC. LINE BUSY LINE 2 CONFERENCE IMMED. ANSWER EXT. VOICE M. HOLD TRANSFER SAVE READ & NUMB SECRECY ARD REQUEST ARD PAUSE Function name Dial-by-Name Camp-on Automatic Callback Answer calls, another extension Radio Paging Intrusion External Line Supervision/Tel.
Dialog4224En.book Page 99 Wednesday, April 2, 2003 3:19 AM Settings Handset and loudspeaker volume ì Use the volume keys. You can set different volume levels for internal and external calls and for Background Music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in Monitor mode or during Background Music. Press to change the volume.
Dialog4224En.book Page 100 Wednesday, April 2, 2003 3:19 AM Settings Ringing volume volume Press (see display). You will hear the selected volume (0...lowest volume, 9...highest). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || PROGRAMMING VOLUME LEVEL: lower higher lower Clear è 200 4 return Press lower or higher to change the level (see display). Press to finish the procedure. Note: This programming is not applicable when you have selected ringing type 2.
Dialog4224En.book Page 101 Wednesday, April 2, 2003 3:19 AM Settings settings Press (see display). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR 200 || || PHONE PROGRAMMING answer extend signalling return Continue by selecting which mode to change. (answer, extend or signalling). Answer mode You can select between three different answer modes: 1. Answer manually with hook (default value). 2. Answer manually with answer key. 3. Answer automatically.
Dialog4224En.book Page 102 Wednesday, April 2, 2003 3:19 AM Settings Extend mode You can select between three different extend modes: 1. Extend manually with hook (default value). 2. Extend manually with extend key. 3. Extend automatically. (The call is extended automatically without pressing a key.) extend Press (see display). 12 May 10:35 C= 0 I= 0 +15°^|| OPERATOR || || EXTEND MANUALLY WITH HOOK backward forward enter forward Press to select extend mode (see display).
Dialog4224En.book Page 103 Wednesday, April 2, 2003 3:19 AM Accessories Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Dialog 4224 Operator Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. Your telephone can be expanded with up to four key panels.
Dialog4224En.book Page 104 Wednesday, April 2, 2003 3:19 AM Accessories Alarm interface unit Note: Only available for the Dialog 3214. This plug-in module is fitted into the bottom of the telephone.It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security.
Dialog4224En.book Page 105 Wednesday, April 2, 2003 3:19 AM Accessories Extra handset Useful for involving a second person in your conversation, for talking or just listening. Tape recorder When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. Headset - Dialog 4224 Operator How to install the headset, see section “Installation” on page 110. The following headset functions are available.
Dialog4224En.book Page 106 Wednesday, April 2, 2003 3:19 AM Accessories 106 u Headset to handset Ì Handset to headset À Headset with Group Listening À Ì Headset to handsfree Ì Handsfree to headset Lift the handset. Press the Headset key. Press to toggle between headset with or without Group Listening. Press. Press the Headset key. Press the Headset key.
Dialog4224En.book Page 107 Wednesday, April 2, 2003 3:19 AM Accessories Headset - Dialog 3214 The following Headset functions are available. Note: To use the Headset functions with the Dialog 3214 your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Headset Clear h Activate/Deactivate the headset Y Answer calls k z Clear j Press the Headset key to activate/deactivate.
Dialog4224En.book Page 108 Wednesday, April 2, 2003 3:19 AM Accessories Headset Headset 108 s Headset with Group Listening s h Headset to handsfree h Handsfree to headset Press to toggle between headset with or without Group Listening. Press. Press the Headset key. Press the Headset key.
Dialog4224En.book Page 109 Wednesday, April 2, 2003 3:19 AM Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a Conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines.
Dialog4224En.book Page 110 Wednesday, April 2, 2003 3:19 AM Installation Installation Dialog 4224 Operator Install cables Handset cable to the left Handset cable to the right You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. Change cables To remove a cable, use a screwdriver to unlock the stop.
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Dialog4224En.book Page 112 Wednesday, April 2, 2003 3:19 AM Installation Install key panels 1 Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable. 2 Attach key panel unit. 3 Secure with screws and install stand. Note: All key panels must be of type DBY 419 01 (three or four key panels can only be used in newer versions of the exchange).
Dialog4224En.book Page 113 Wednesday, April 2, 2003 3:19 AM Installation Stand positioning (1-4 key panels) Install card Use the Designation Card Manager to make and print your own key panel designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.
Dialog4224En.book Page 114 Wednesday, April 2, 2003 3:19 AM Installation Install pullout leaf 114 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. 3 Insert the pullout leaf.
Dialog4224En.book Page 115 Wednesday, April 2, 2003 3:19 AM Installation Wall mounting handset hook The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill wall holes according to measure. 5 Mount screws according to measures and attach the phone.
Dialog4224En.book Page 116 Wednesday, April 2, 2003 3:19 AM Installation Install card Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Placing the telephone • Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage.
Dialog4224En.book Page 117 Wednesday, April 2, 2003 3:19 AM Installation Dialog 3214 Operator Install cables 1 2 3 4 Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in LINE. Change cables To remove a cable, push down the plug stop. Use a screwdriver to unlock the stop.
Dialog4224En.book Page 118 Wednesday, April 2, 2003 3:19 AM Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Dialog4224En.book Page 119 Wednesday, April 2, 2003 3:19 AM Installation Install key panel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel 1 2 3 4 Connect cable Attach key panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used. No external power cables are required for this key panel, as power is supplied from your telephone.
Dialog4224En.book Page 120 Wednesday, April 2, 2003 3:19 AM Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn’t creased. Cleaning the telephone Use a slightly moistened (not wet) soft cloth or an anti-static cloth and wipe off the telephone carefully.
Dialog4224En.book Page 121 Wednesday, April 2, 2003 3:19 AM Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (71 numbers). See section “Abbreviated Numbers” on page 32.
Dialog4224En.book Page 122 Wednesday, April 2, 2003 3:19 AM Glossary Diversion Incoming calls to an extension are diverted to another directory number (extension, Common Abbreviated Number or the operator). There are three possibilities: 1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply, which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy.
Dialog4224En.book Page 123 Wednesday, April 2, 2003 3:19 AM Glossary Mailbox The Mailbox system controls the messages that are left for or sent by you when you are absent. See section “Messages” on page 64. Message A message can be sent to any extension. This is useful when you receive the busy tone or get no answer. There are three kinds of message: 1.Call Me message. 2. Text message (only to a display phone). 3. Voice message. See section “Messages” on page 64.
Dialog4224En.book Page 124 Wednesday, April 2, 2003 3:19 AM Glossary Serial call An external caller may wish to speak to several extensions sequentially. The serial call will recall the operator each time an extension terminates a conversation. See section “During Calls” on page 37. Third party A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section “During Calls” on page 37.
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Dialog4224En.book Page 130 Wednesday, April 2, 2003 3:19 AM Quick Reference Guide Answer calls Answer: End the call: During calls ê Group listening: or Lift handset Individual hold: é Clear or Replace handset General handling: External calls: Conference Ext. No. or Int. group No. Speech è Clear è Abbreviated No. Individual Abbreviated Number: 2nd Airport conf Transfer a call: Extension or Int. group No.
Dialog4224En.book Page 131 Wednesday, April 2, 2003 3:19 AM All rights reserved. Ericsson Enterprise AB For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise © Ericsson Enterprise AB 2003 EN/LZTBS 160 1340 R1A Printed on chlorine free paper. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.
