Dialog 4223 Professional System telephones for MD110 Communication System User Guide Flinders University
Ericsson Dialog 4223 Table of Contents Description ……………………………… Incoming Calls…………………………... Outgoing Calls…………………………... During Calls……………………………… Call Forwarding…………………………. Group Features…………………………. Other Useful Features………………….. Settings…………………………………... Accessories……………………………… Installation……………………………….. Glossary………………………………….
Ericsson Dialog 4223 Description 1 Display 3x40 characters. See section “Display information” on page 7. 2 Menu Function keys The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function.
Ericsson Dialog 4223 3 Programming See section “Settings” on page 41. 4 Call-back For indicating/activating Call-back. See Section “When you receive a busy tone” on page 15. The feature can be removed or moved to another programmable function key by your system administrator. 5 Diversion (Follow-me) For indicating/activating and deactivating Diversion (Follow-me). See section “Call Forwarding” on page 25. The feature can be removed or moved to another programmable key by your system administrator.
Ericsson Dialog 4223 13 Loudspeaker on/off a. To activate Group listening. See section “During Calls” on page 18. b. To activate handsfree conversation (Dialog 422 Office only see section “During Calls” on page 19. c. To activate Loudspeaker Preset. See section “Headset Preset” on page 50. 14 Mute a. To switch the microphone on or off during call. See section “Mute” on page 20. b. To switch off the ring signal in idle more or when ringing. See sections “Mute ring signal” on page 46.
Ericsson Dialog 4223 Lamp Indicators 5
Ericsson Dialog 4223 Tones and Signals The following different tones and signals are sent from the exchange to your phone. Tone characteristics The tones shown in this section are the most used tones worldwide. Many markets use a different tone for one or more situations. Ring Signals Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards.
Ericsson Dialog 4223 Display Information The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following displays show examples of the different states your phone is in. When information ends with three dots (...), this means that the system is working or waiting for your action. When information ends with an exclamation mark (!), this means that no further action is possible. Note: The order in which the date is stated is system dependent.
Ericsson Dialog 4223 Incoming call When you receive an incoming call, the middle row flashes the calling party’s extension number. If a diverting extension is calling, the middle row shows the diversion information. The calling party’s number is flashing. > is the Diversion symbol. Number 2222 has dialled number 4444 and the call is directly diverted to you.
Ericsson Dialog 4223 Menu Function Keys The menu Function keys are used to access different functions. Depending on which traffic state and category of extension, the available functions change.
Ericsson Dialog 4223 Choice of Language(optional) One of the following languages can be chosen to be used for the display information on your phone. Digit 0-9 =the language code: Note: By default 5-9 are programmed for English. To be changed locally to other languages. To choose a language: Dial. Enter the language code. Press.
Ericsson Dialog 4223 Incoming Calls Answer calls A ringing signal and a flashing lamp indicate an incoming call. On line 1 Normally you will receive calls on Line 1. Lift the handset. On any other Line key Lift the handset. Press the flashing line key Handsfree Press the flashing line key. You are connected to the caller via the loudspeaker and the microphone. Press to terminate a handsfree call.
Ericsson Dialog 4223 On another extension You can answer a call to a phone in another room. Call the ringing extension Note: The display image might differ from the above. Press Notes: You can also press Pick (see display) or Call pick up (function key programmed by system administrator). Answer a second call during and ongoing call If your phone is programmed with a Free on 2nd key, you can receive another call, if this function is activated. Press to activate/deactivate.
Ericsson Dialog 4223 Outgoing Calls Make calls How to make internal and external calls: Lift the handset and proceed depending on call type: Internal calls Dial the extension number. External calls Press the digit or digits to get an external line. Dial tone. Dial the external number. Replace the handset or press to end the call. Note: If you receive a queue tone when the digit or digits to get an external line are dialled (optional function Least Cost Routing is used in the system), keep waiting.
Ericsson Dialog 4223 Handsfree Dial the number You are connected via the loudspeaker and the microphone. Press to terminate a handsfree call. Note: You can make your calls faster by using common Speed dialling numbers and by using your own programmed function keys. See section “Speed Dialling” on page 16. Last External Number Redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not.
Ericsson Dialog 4223 When you receive a busy tone If you call an extension and receive a busy tone, or get no answer you can use any of the following methods. Call-back If a called extension is busy or there is no answer: Press It can take a couple of seconds before the procedure is executed. Notes: You can also press: CBack (see display) or Call-back (function key programmed by system administrator).
Ericsson Dialog 4223 Bypass If this function is allowed from your extension, you can bypass an; activated diversion or activated follow me on a specific extension. Dial and enter the extension number. Press and wait for answer. Speed Dialling Common Speed Dialling numbers By using common speed dialling numbers, you can make calls simply by pressing a few keys. The common speed dialling numbers consist of 1-5 digits and are stored in the exchange by your system administrator.
Ericsson Dialog 4223 To erase one programmed number: Dial and press selected digit. Press To erase all programmed numbers: Dial Press Dial by a function key Both functions and phone numbers can be programmed on a function key. To programme a key, speak to your system administrator. Press the function key.
Ericsson Dialog 4223 Authorisation Code (Optional) If you are assigned an authorisation code (1 to 7 digits), affiliated to your own ext you can change the access level on your ext. You can use the code for one call or you can open the phone to some calls and lock it when leaving the phone. To use for a single call: Dial. Enter authorisation code and press Verification tone. Note: You can also press AutCo (see display), enter the code and press Enter (see display).
Ericsson Dialog 4223 During Calls Group Listening (Loudspeaking) This function lets other people in your room listen to your phone conversation. You speak in the handset while the other party’s voice is heard on the speaker. During an ongoing conversation: Press to switch between loudspeaker and handset. When the key lamp is lit, the other party’s voice is heard on the loudspeaker. Note: You can adjust the volume, See section “Settings” on page 41. From loudspeaking to handsfree Replace the handset.
Ericsson Dialog 4223 Handsfree Press and replace the handset Handsfree conversation Press to end the call. From handsfree to handset Lift the handset Conversation via the handset Mute Press to switch the microphone on or off. When the lamp is lit, the person on the line cannot hear what is being said in your room. Inquiry You have a voice connection on Line 1and want to make an inquiry to an internal or external party. Press This first party is put on hold (Line 1 flashes slowly).
Ericsson Dialog 4223 Refer Back The line key flashes for the call put on hold. Press to put third party on hold. First call is connected. Press to put first call on hold Third party is connected. Note: You can also press Line 2 if you have initiated the inquiry on line 2. Press to terminate the connected call. Transfer You have an ongoing call and you want to transfer the call to another extension. Press Note: You can also press a free line key.
Ericsson Dialog 4223 Conference With this procedure you can include up to seven parties in a conference. Only the conference leader (i.e. the person initiating the conference) can admit participants. During the conference a tone will be heard every 15th second. You have an ongoing conversation (Line 1) and want to establish a phone conference. You will become the conference leader. Press. Note: You can also press Line 2. Call the third party. Wait for an answer.
Ericsson Dialog 4223 On Hold You can temporarily put the ongoing call on hold. Calls put on hold can be resumed from your own phone. Individual Press the ongoing call Line key and replace the handset. The key lamp flashes slowly. Press the flashing Line again to resume the call.
Ericsson Dialog 4223 Call Metering Call Duration You can measure the elapsed time of your call. The feature can be activated when your phone is ready for dialling (internal dial tone is heard) , during an outgoing call, or when you have a voice connection. Note: System dependent. It can also be possible to activate Call Duration when your phone is idle. Time Press to activate the Call Duration feature (see display). The display shows: Start Press to start time measurement (see display).
Ericsson Dialog 4223 Call Forwarding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls diverted to another answering position. During diversion you will hear a special dial tone. You can still make calls as usual. Diversion can be direct, on no answer or on busy. Order Direct Diversion from your ext The call is diverted to an individual position, preprogrammed by your system administrator.
Ericsson Dialog 4223 Diversion when there is no answer Dial to order. The incoming call is diverted after 3 rings. Press. Dial to cancel. Press. Diversion when caller receives busy tone Dial to order.
Ericsson Dialog 4223 Internal Follow-me All calls to your extension are diverted to another extension of your choice (within the private network). During the follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.
Ericsson Dialog 4223 Cancel from answering position Dial and enter your own extension number. Press. External Follow-me If external Follow-me is allowed, you can have all calls to your extension diverted to an external number of your choice. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset. Order Dial and enter the digit or digits to get an external line and enter the external line. Press.
Ericsson Dialog 4223 Personal Number (optional) With this function you can be reached on your normal office phone number even if you are in another room, out of the office or at home, etc. Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles. A search profile can be designed to fit the situation, i.e. in the office, travelling, at home, etc.
Ericsson Dialog 4223 To Cancel from your office phone Dial. Press Note: If you have activated a profile via function key, you can press this key instead of using the procedure above. To activate or change to another profile from an external phone The external phone must be of push button type provided with the hash key (#) and star key (*) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial Enter the authorisation code and press.
Ericsson Dialog 4223 To cancel from an external phone The external phone must be of push button type provided with the hash key (#) and star key (*) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA function at your office. Dial tone. Dial tone. Dial the authorisation code and press. Dial your own extension number and press. Dial tone. Dial Dial your own extension number and press.
Ericsson Dialog 4223 Important notes when designing your profiles: • Avoid ring times longer than 45 seconds for your profiles Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum ring time is 60 sec. • Consider the time you need to react and answer on each answering position on your profile. You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 2025 seconds for a mobile phone.
Ericsson Dialog 4223 • If your system admits 1-5 personal profiles, design the different profiles to fit your most frequently used positions. Make sure you use as few answering positions as possible for each profile.
Ericsson Dialog 4223 Setting form for Search profiles Name: Department: Telephone no.
Ericsson Dialog 4223 Group Features Group Call-pick-up People working in a team can have their phones programmed by the system administrator to form a callpick-up group. In a call-pick-up group, any member can answer any individual call to group members. Press to answer. Common bell group Calls are signalled on a common bell. Press to answer. Group Hunting An internal Group Hunting number is a common directory number for a group of extensions.
Ericsson Dialog 4223 To re-enter the group Dial Press. If you are authorised you can divert all calls to your group, to another extension or group: Dial Dial the number of the group to be diverted and press. Dial the extension number of the new answering position. Press To cancel the diversion: Dial Dial the number of the group that has been diverted.
Ericsson Dialog 4223 Other useful features General deactivation The following features can be simultaneously cancelled : • • Call-back (all call-backs are cancelled) Diversion/Internal and External Follow-me Order Dial Press Hot line Ask your system administrator if you require this function. Delayed Hot Line When the handset of the delayed hot line phone is lifted or when the line key is pressed, a timer is started.
Ericsson Dialog 4223 Additional directory number You can be assigned (programmed by your system administrator) one or more Additional Directory Numbers (lines) on three function keys. To answer, make calls and use functions on the additional directory lines, use below procedure. Example: To make a call on an additional directory line: Lift the handset Press Note: Function key pre-programmed by your system administrator.
Ericsson Dialog 4223 DISA = Dialling Inward System Access (Optional) If you are assigned to use this function and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged to your extension number or an account number. You will just be charged for the call to the office.
Ericsson Dialog 4223 Name and Number Log (optional) With this function all unanswered calls to your phone will be logged. By use of the menu Function keys under the display you can browse the log, make calls to logged numbers and delete logged numbers. A Function key must be programmed by your system administrator. The key lamp is switched on and will flash when new unanswered calls have been logged, since last time the key was activated. Your phone must be idle and unlocked to be able to browse the log.
Ericsson Dialog 4223 Settings Programming of function keys Frequently used functions and phone numbers can be Programmed of the function keys for easy access. When you want to use the function just press the key. Certain functions must be programmed by your system administrator. Both phone numbers and function can be programmed on a function key. Programme or change a function Press Press selected function key Note: If the key is already programmed the number or function will be displayed.
Ericsson Dialog 4223 To verify and erase programmed number or function Press. Press the selected function key. On the 4222 office phone, the stored number is shown on the display. Press if you want to erase the stored number. The stored number is erased. Press.
Ericsson Dialog 4223 Functions and required data Function Function code or associated number Call Pickup: Group Individual Conference: Dial by function key 6 No.
Ericsson Dialog 4223 Programming of ringing signals You have six programmable ring tones on your phone. The different signals can be programmed on lines, additional lines and multiple represented lines. Press Press the corresponding Line key. Select the ring signal you want to use according to the list below: 0 = Silent 1 = Periodic ring signal.
Ericsson Dialog 4223 Programming of signal tone character There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9. Press The current tone character is displayed. Press the corresponding digit. The phone rings with the chosen character. Press to finish programming. Handset and Loudspeaker Volume Use the Volume keys to change the volume of the handset or loudspeaker during a call.
Ericsson Dialog 4223 For people with impaired hearing, the handset hearing volume can be extra amplified. To change the level: Press simultaneously for at least 1 sec. A tone is heard, and the display shows “Setting Mode”. Press to set or reset the volume level. Key lamp on indicates amplified volume level. Key lamp off indicates default volume. Press to finish setting. When extra amplification has been selected the Line 1 key turns off.
Ericsson Dialog 4223 Silent Ringing If you do not want to be disturbed by the ring signal but still want to be able to answer an incoming call, you can switch off the ring signal. Incoming are only indicated by the flashing line lamp and display information. Press to switch off the ring signal The mute key lamp is switched on to indicate silent ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key.
Ericsson Dialog 4223 Accessories Key Panel (Optional) In newer versions of the exchange, your phone can be equipped with additional key panels. Each key panel offers 17 additional keys for sorting of your most frequently used telephone numbers and functions, and for supervising extensions. Your telephone can be expanded with up to four panels in newer versions of the exchange and up to 2 key panels in older versions of the exchange.
Ericsson Dialog 4223 Make calls Press and dial the number. The headset key lamp is on. Note: When the phone is set Headset preset, you can also dial the number directly without pressing the headset key or press a Line Key instead of the Headset key. Press to terminate the call. From headset to handset Lift the handset From handset to headset Press The headset key lamp is turned on.
Ericsson Dialog 4223 From handsfree to headset Press The headset key lamp is turned on. Headset Preset By default the phone is set for calls to be connected to the loudspeaker when you answer or make calls, by pressing a Line key, so called Loudspeaker Preset. Also when you dial the number without lifting the handset, the call is automatically connected to the loudspeaker.
Ericsson Dialog 4223 To check the current preset setting: Press Either the Loudspeaker or Headset key lamp is turned on, indicating the current preset setting. Press Headset Volume Use the Volume keys to change the volume of the headset. Press to change the volume. The volume symbol is shown for a few seconds (replacing your extension number). The set headset volume level is stored. To adjust the volume for the loudspeaker of the phone during Group listening: Press Press to change the volume.
Ericsson Dialog 4223 Installation Install cables You can put the cable to the handset notch underneath the telephone. The cable to the exchange has to be plugged in “LINE” and the handset cable has to be plugged in “HANDSET”. Change cables To remove a cable, use a screwdriver to unlock the stop.
Ericsson Dialog 4223 Install stands and adapt phone 53
Ericsson Dialog 4223 Install key panel (optional) 1 Attach the key panel unit 2 Press hard where the arrows are pointing, until you hear the “Click” sound.
Ericsson Dialog 4223 3 Use a screw driver and press hard in the bottom of the hole, until you hear a weak sound.
Ericsson Dialog 4223 Wall Mounting The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert 3 Use the screwdriver to remove the two plastic covers. 4 Drill wall holes according to measure. 5 Mount screws according to measures and attach the phone.
Ericsson Dialog 4223 Placing the phone Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with soft, water dampened cloth. Using soap, or any other cleaning materials, may discolour or damage the phone.
Ericsson Dialog 4223 Glossary Additional Lines One or more additional extension numbers can be assigned to your phone, these are programmed on free function keys. Exchange Switch. Your telephone switching system, e.g. MD110 Communication System. Idle mode The state your phone is in when nothing is activated; not calling, not ringing, not diverting etc. Speed Dialling number Abbreviated number or short number, used for making frequently used numbers faster to dial.
Ericsson Dialog 4223 Index A Accessories 48 Headset 48 Key Panel 48 Additional directory number 38 Answer calls 11 Authorisation Code 18 B Bypass 16 C Call Duration 24 Call Forwarding 25 Diversion 25 External Follow-me 28 Internal Follow-me 27 Personal Number 29 Call metering 24 Call-back 15 Common Bell group 35 Common Speed Dialling numbers 16 Conference 22 D Description 2 Choice of language 10 Display information 7 Lamp Indications 5 Menu Function Keys 9 Tones and Signals 6 Dial by a function key 17 DISA
Ericsson Dialog 4223 N Name and Number log 40 O On hold 23 Other useful features 37 Outgoing calls 13 Authorisation code 18 Bypass 16 Call-back 15 External calls 13 Handsfree 14 Internal calls 13 Last External Number Redial 14 Speed dialling 16 When you receive a busy tone 15 P Personal number 29 Programming of functions 41 Programming of signal tone character 45 Programming of ring signals 44 Put a call on hold 23 S Setting form for search profiles 34 Settings 41 Mute ring signal 46 Programming of functi
