User guide

Command Groups and Numbers
BusinessPhone – System Administrator68
3811 Supervision time, T2, for statistics
3812 Number of answered calls before time T1
3813 Number of answered calls after time T1
3814 Number of abandoned calls before time T2
3815 State number of abandoned calls after time T2
3816 Queue length
3817 Dynamic queue
3818 Queue information (time or position)
3819 Time for passive marking
3820 Postprocessing (clerical) time
3821 Operator's identity number for active
3822 Call code after terminated call
3823 Voice message to operator
3824 Alternative answering position
3825 Overflow time
3826 Individual greeting
3827 ACD night answer position
3828 Enter multiple call code in clerical state allowed?
3829 Number of timeouts before logout
3830 End fix clerical time by pressing the Clerical key before timeout
3831 Used Music On Hold source (for ACD)
3834 Overflow time in sec for rerouting
Group 39 - ACD voice answer
3901 First voice answer
3902 Second voice answer
3903 Voice message on answer
Group 40 - Operator functions
4001 Alternative answer position
4003 Answering time
4004 Cyclical selection
4005 Auto. answer superv. time
4006 Queue announcement time
4007 Queue announcement reference
Group 41 - Operator individual
4101 Operator line position
4102 Operator answer reference
4103 Ringburst at queue
Group 42 - Group Call pick-up
4201 State members in group
Command no. Command name
SystemAdminEn.book Page 68 Wednesday, January 15, 2003 11:01 AM