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System Programming

Ericsson Dialog 4223 Professional / Dialog 3213 for

BusinessPhone Communication Platform

System Administrator Guide

SystemAdminEn.book Page 1 Wednesday, January 15, 2003 11:01 AM

Summary of content (80 pages)

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SystemAdminEn.book Page 1 Wednesday, January 15, 2003 11:01 AM System Programming Ericsson Dialog 4223 Professional / Dialog 3213 for BusinessPhone Communication Platform System Administrator Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow.
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SystemAdminEn.book Page 3 Wednesday, January 15, 2003 11:01 AM Category Lists for Facility Access Category Lists for Facility Access Tip! For future use, copy the list before you enter the values.
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SystemAdminEn.book Page 5 Wednesday, January 15, 2003 11:01 AM Table of Contents Table of Contents page Welcome .......................................................... 6 Description – BusinessPhone Communication Platform ........................................................... 8 Start System programming ............................ 11 Navigation and Editing During Programming .. 15 Write Text ....................................................... 19 Password ........................................
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SystemAdminEn.book Page 6 Wednesday, January 15, 2003 11:01 AM Welcome Welcome Welcome to the System Administrator Guide for system administrators of the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250. The features described in this Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
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SystemAdminEn.book Page 7 Wednesday, January 15, 2003 11:01 AM Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
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SystemAdminEn.book Page 8 Wednesday, January 15, 2003 11:01 AM Description – BusinessPhone Communication Platform Description – BusinessPhone Communication Platform In the outline below you can see some devices that can be connected to the BusinessPhone Communication Platform.
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SystemAdminEn.book Page 9 Wednesday, January 15, 2003 11:01 AM Description – BusinessPhone Communication Platform Dialog 3185 Analog * Dialog 3413 IP telephone * IP TECHNOLOGY Program ABC • DEF • GHI JKL MNO PQRS TUV WXYZ • • • • • • • Access • Cordless telephones (e.g.
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SystemAdminEn.book Page 10 Wednesday, January 15, 2003 11:01 AM Description – BusinessPhone Communication Platform Phone keys Dialog 4223 / Dialog 3213 This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys. If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.
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SystemAdminEn.book Page 11 Wednesday, January 15, 2003 11:01 AM Start System programming Start System programming The BusinessPhone Communication Platform programming can be performed via System or Individual programming. This guide describes how you perform System programming via the Dialog 4223 Professional / Dialog 3213 Executive. For a detailed description of these telephones, see the respective user guide. The latest version of this User Guide can also be downloaded from: http://www.ericsson.
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SystemAdminEn.book Page 12 Wednesday, January 15, 2003 11:01 AM Start System programming Display info during System programming The upper line shows general information. The mid line shows command name, command number and values. The lower line presents lead texts for the Menu keys. 12 May 10:35 +15° ASSOCIATED NUMBER C 0302 XXXX YY ZZ backward forward c/i return 0302 Command number. XXXX Value (e.g. directory number). YY Value (e.g. key number). ZZ Value (e.g. YES or NO).
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SystemAdminEn.book Page 13 Wednesday, January 15, 2003 11:01 AM Start System programming 2nd Ô# Press. You are now in Command mode. Note: 2nd + # = Enter. Tip! Program Enter on a programmable key to save time. The recommended programmable key is key E. See sections “Allocate number of programmable keys” on page 31 and “Allocate Functions to Programmable Keys” on page 35. Enter Enter z Ô z Ô z z í 12 May 10:35 ENTER COMMAND copy +15° return Enter the relevant command group.
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SystemAdminEn.book Page 14 Wednesday, January 15, 2003 11:01 AM Start System programming Example: *00# z Ô 0161 Ô system Enter Enter Enter Enter 14 203 Ô 999 Ô í Program Music On Hold for extension 203: Enter Programming mode. Press (see display). Enter Password and press (pre-programmed). Enter command group and number (Music On Hold). Press (pre-programmed). 12 May 10:35 +15° Music On Hold STATE? backward forward 0161 return Enter the extension number to change. Press (pre-programmed).
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SystemAdminEn.book Page 15 Wednesday, January 15, 2003 11:01 AM Navigation and Editing During Programming Navigation and Editing During Programming The following hints will help you with your programming. Navigating menus You can at any time go back to the previous menu or finish programming via the following keys. return í Press to go back to the previous level (see display). Or: Press to finish programming.
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SystemAdminEn.book Page 16 Wednesday, January 15, 2003 11:01 AM Navigation and Editing During Programming To switch between commands or individuals: c/i Press (see display). When C is indicated in the display, the command can be stepped to the next or preceding command number via backward or forward. Useful if you want to change many commands for one extension.
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SystemAdminEn.book Page 17 Wednesday, January 15, 2003 11:01 AM Navigation and Editing During Programming Enter Ô Press (pre-programmed). The display shows (example): 12 May 10:35 +15° COPY:0101 200 TO : , pf_3 z Enter Enter Ô z Ô return If the command is of a type that also requires a record number to be stated, for example when programming keys on telephones, this shall also be stated when copying. Enter record number and press (pre-programmed).
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SystemAdminEn.book Page 18 Wednesday, January 15, 2003 11:01 AM Navigation and Editing During Programming * To copy all records of a command group: Press. If all keys from extension 200 are to be copied to extension 201 the display shows (example): 12 May 10:35 +15° COPY:0301 200 * TO :201 , pf_3 return Several individuals It is possible to copy to more than one individual (extension or trunk). The following separators are used: , Press to separate individuals (see display).
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SystemAdminEn.book Page 19 Wednesday, January 15, 2003 11:01 AM Write Text Write Text Use the keypad to write text, e.g. when you are confirming a value or allocating names to extensions. Select characters by pressing digits repeatedly. 9 ì ì Example: Press a digit. 1 time result W 2 times result X 3 times result Y 4 times result Z 5 times result 9 Note: Key 1 is reserved for national characters. Press the Volume Up key to enter the character. Moves cursor to next position.
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SystemAdminEn.book Page 20 Wednesday, January 15, 2003 11:01 AM Password Password This section describes how to change the Password and how to change the Password for reading out cost counters for others. The Default Password for System programming of the BusinessPhone Communication Platform is 11111. Change Password How to change the Password. Enter Enter 20 5202 Ô z Ô í 12 May 10:35 ENTER COMMAND copy +15° return Press to change the Password. Press (pre-programmed). Enter the new Password.
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SystemAdminEn.book Page 21 Wednesday, January 15, 2003 11:01 AM Password Password to read out cost counters for others Enter Enter 6720 Ô Ô Users equipped with a Dialog 4224 Operator / Dialog 3214 or a Dialog 4223 Professional / Dialog 3213 Executive can read out the cost counters for other directory numbers, that procedure requires a Password. How to change this Password: Press. Press (pre-programmed). 12 May 10:35 +15° Password SYSTEM backward forward Enter > return Press (pre-programmed).
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SystemAdminEn.book Page 22 Wednesday, January 15, 2003 11:01 AM Handle Directory Numbers Handle Directory Numbers A directory number is a number that is assigned: • A line position, i.e. an extension or an external line (trunk) • A facility group number, ACD number etc. Directory numbers can have 2, 3 or 4 digits. All persons assigned a directory number can be called from extensions in the system. Each facility or hardware unit is assigned one directory number only.
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SystemAdminEn.book Page 24 Wednesday, January 15, 2003 11:01 AM Handle Directory Numbers Allocate names to directory numbers When you have allocated the names, they are visible in the displays of the display telephones. During Command mode, select command for the preferred category of directory numbers (internal or external): Command Category 6501 6510 Internal External Example: Enter Enter z z Enter Enter 6501 Ô Ô Ô Ô í 24 Allocate a name to an internal directory number. Press.
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SystemAdminEn.book Page 25 Wednesday, January 15, 2003 11:01 AM Handle Directory Numbers Read directory numbers It is possible to read directory numbers used in the system. All commands in the group are presented and administered in the same way.
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SystemAdminEn.book Page 26 Wednesday, January 15, 2003 11:01 AM Handle Directory Numbers Switch position of two extension numbers Enter Enter Enter 26 5603 Ô Ô z Ô í Used when two extensions are to change position and retain their directory numbers as well as all programmed categories and functions. Press. Press (pre-programmed). 12 May 10:35 +15° SWOP EXTENSION NO backward forward 5603 > return Press (pre-programmed). 12 May 10:35 SWOP DIR.NO = +15° WITH DIR.
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SystemAdminEn.book Page 27 Wednesday, January 15, 2003 11:01 AM Category Lists Category Lists It is very likely that you have different groups of users, e.g. operators, sales persons, technicians etc. Therefore it is very useful to group functions in a category list, e.g. extensions, can be assigned precisely those functions and facilities which they require to perform their tasks.
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SystemAdminEn.book Page 28 Wednesday, January 15, 2003 11:01 AM Category Lists Create facility access category lists You can configure 16 different category lists for facility access (015). The functions you can set are the facility access functions in group 30. When you program the category list, you can write down the setting (Y or N) for each function. Use the chart at the beginning of the guide to remember how you have configured the category lists.
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SystemAdminEn.book Page 29 Wednesday, January 15, 2003 11:01 AM Category Lists Allocate category lists to directory numbers Each directory number is assigned to a category list that has the desired functions. The commands 0101 - 0105 allocate category lists for extensions. To allocate category lists to Common Abbreviated Numbers, see section “Allocate category list to common numbers” on page 47. Note: External lines and traffic groups cannot be allocated via a system telephone.
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SystemAdminEn.book Page 30 Wednesday, January 15, 2003 11:01 AM Allocate Programmable Keys and Individual Abbreviated Numbers Allocate Programmable Keys and Individual Abbreviated Numbers If you install a new telephone or add key panels to telephones, you may have to reallocate the number of programmable keys. Each extension can be allocated with different numbers of programmable keys and Individual Abbreviated Numbers.
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SystemAdminEn.book Page 31 Wednesday, January 15, 2003 11:01 AM Allocate Programmable Keys and Individual Abbreviated Numbers Allocate number of programmable keys Example: Enter Enter 0201 Ô 204 Ô 4 Enter Ô í Allocate the number of programmable keys for a Dialog 4223 Professional / Dialog 3213 Executive with 2 key panels (extension 204). Press. Press (pre-programmed). 12 May 10:35 +15° NO.OF PROG. KEYS backward forward 0201 return Enter extension number. Press (pre-programmed).
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SystemAdminEn.book Page 32 Wednesday, January 15, 2003 11:01 AM Allocate Programmable Keys and Individual Abbreviated Numbers Allocate number of Individual Abbreviated Numbers Example: Enter Enter Enter 32 0202 Ô 204 Ô 12 Ô í Allocate the number of Individual Abbreviated Numbers for a Dialog 4223 Professional / Dialog 3213 Executive telephone with 2 key panels (extension 204). Press. Press (pre-programmed). 12 May 10:35 +15° NO.OF IND. SHORT NO backward forward 0202 return Enter extension number.
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SystemAdminEn.book Page 33 Wednesday, January 15, 2003 11:01 AM Allocate Programmable Keys and Individual Abbreviated Numbers Allocation tables for number of programmable keys and Individual Abbreviated Numbers As a rule to use all keys on a specific telephone, program the following group numbers: Telephone type Individual Program- Abbreviated mable keys * Numbers ** (Group No.) (Group No.
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SystemAdminEn.book Page 34 Wednesday, January 15, 2003 11:01 AM Allocate Programmable Keys and Individual Abbreviated Numbers * Programmable keys 0 = No programmable key (default data) 1= 1 - 15 programmable keys 2 = 16 - 30 programmable keys 3 = 31 - 45 programmable keys 4 = 46 - 60 programmable keys 5 = 61 - 75 programmable keys 6 = 76 - 82 programmable keys Note: The Individual Abbreviated Numbers for the Dialog 4220/4222/4223/3211/3212 include programming via the keypad.
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SystemAdminEn.book Page 35 Wednesday, January 15, 2003 11:01 AM Allocate Functions to Programmable Keys Allocate Functions to Programmable Keys Note: Before you can allocate functions to the programmable keys, you have to allocate the number of programmable keys and individual short numbers. See section “Allocate number of programmable keys” on page 31. This section describes a selection of the most common functions to program on the programmable keys.
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SystemAdminEn.book Page 36 Wednesday, January 15, 2003 11:01 AM Allocate Functions to Programmable Keys Allocate a function to a programmable key Enter Enter Enter 0301 Ô z Ô z Ô z Enter 36 Ô The general procedure how to allocate a function to a programmable key: Press. Press (pre-programmed). You have entered Key Function mode. 12 May 10:35 +15° FUNCTION OF KEY backward forward 0301 return Enter the extension number. Press (pre-programmed).
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SystemAdminEn.book Page 37 Wednesday, January 15, 2003 11:01 AM Allocate Functions to Programmable Keys Enter z Ô í Enter the associated number. See section “Function codes and required data” on page 40. Press (pre-programmed). Press to finish programming. Function characteristics Specific details on some of the functions you can program on the programmable keys.
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SystemAdminEn.book Page 39 Wednesday, January 15, 2003 11:01 AM Allocate Functions to Programmable Keys Conversation Recording The Conversation Recording facility makes it possible for the initiating user to store the ongoing telephone conversation in the Individual Mailbox by simply pressing the Recording key (not available for the Dialog 4224 Operator / Dialog 3214). Note: If command 0189 is set to NO, the respective extension cannot be recorded by any other internal extension.
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SystemAdminEn.book Page 40 Wednesday, January 15, 2003 11:01 AM Function codes and required data Function codes and required data Programming name NAMECALL SUFFIX DIGIT EXTERNAL LINE SUPERVISION DEDIC. LINE VOICE Paging COMM. Mailbox SUPERV. SLAVE R-KEY BUSY LINE 2 CONFERENCE IMMED. ANSWER ACCOUNT CODE OPERATOR HOLD EXT. VOICE M. HOLD TRANSFER SAVE READ & *– NUMB SECRECY MALICIOUS-ID LOG ON/OFF SLV CONV.
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SystemAdminEn.book Page 41 Wednesday, January 15, 2003 11:01 AM Function codes and required data Allocation table for key numbers Programmable keys on system telephones are identified by a number 01 - 82. In the following graphics the number for an individual programmable key can be located.
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SystemAdminEn.book Page 43 Wednesday, January 15, 2003 11:01 AM Call Forwarding Call Forwarding When extensions are not available to take calls or decide to answer their calls on another extension, it is useful to forward calls to an alternate answering position. Note: Some functions can be programmed by extension users.
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SystemAdminEn.book Page 45 Wednesday, January 15, 2003 11:01 AM Common Abbreviated Numbers Common Abbreviated Numbers Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange. Common Abbreviated Numbers have a maximum of 4 digits and can be dialled from every extension that has the authority to do so. It is possible to program 1000 Common Abbreviated Numbers.
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SystemAdminEn.book Page 46 Wednesday, January 15, 2003 11:01 AM Common Abbreviated Numbers Program Common Abbreviated Numbers Enter Enter 2501 Ô z Ô z Enter Ô í Each Common Abbreviated Number is programmed in an Abbreviated Number table (category list). Press. Press (pre-programmed). 12 May 10:35 +15° COMMON EXTERNAL NO backward forward 2501 return Enter the directory number. Press (pre-programmed).
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SystemAdminEn.book Page 47 Wednesday, January 15, 2003 11:01 AM Common Abbreviated Numbers Allocate category list to common numbers Each extension and each Abbreviated Number can be allocated with an Abbreviated Number category (0-3), i.e. a common number is only available if you have the correct authority level.
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SystemAdminEn.book Page 48 Wednesday, January 15, 2003 11:01 AM Common Abbreviated Numbers Category for an extension Enter Enter Enter 48 0105 Ô z Ô z Ô í Allocate an Abbreviated Number category to an extension. Press. Press (pre-programmed). 12 May 10:35 +15° COMMON SHORT NO COS backward forward 0105 return Enter the extension number. Press (pre-programmed). Enter category (0-3). Default data = 0. Press (pre-programmed). Press to finish programming.
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SystemAdminEn.book Page 49 Wednesday, January 15, 2003 11:01 AM Call Metering Call Metering Extension users equipped with a display phone can control most of the Call Metering functions themselves. To optimize the use of call Metering functions, the following selected functions are helpful. See also section “Category Lists” on page 27. Own cost counter This is useful, when an extension user want to check the accumulated cost of his own counter.
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SystemAdminEn.book Page 50 Wednesday, January 15, 2003 11:01 AM Call Metering Cost counter for others With the correct authority, extension user can read out and reset the cost counters for other extensions and trunk lines. If the system is equipped with a printer a printout can be initiated. Note: To change the Password to read out cost counters for other extensions, see section “Password” on page 20. Read out cost counter for others: Set command 3076 to YES in the selected category list.
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SystemAdminEn.book Page 51 Wednesday, January 15, 2003 11:01 AM Call Metering Enter Enter 6710 Ô z Ô í Currency identifier Press. Press (pre-programmed). 12 May 10:35 +15° CURRENCY UNIT backward forward 6710 return Enter the abbreviation for the desired currency. For example: EUR or GBP Press (pre-programmed). Press to finish programming.
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SystemAdminEn.book Page 52 Wednesday, January 15, 2003 11:01 AM Internal Message system Internal Message system Internal Message system means that messages can be sent from one extension to another. There are three kinds of message: • Callback message • Voice message • Text message You can control if an extension is allowed to send messages, return messages or control messages for others via the selected category list, see section “Control Internal Message functions” on page 53.
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SystemAdminEn.book Page 53 Wednesday, January 15, 2003 11:01 AM Internal Message system Control Internal Message functions To allow access of a certain Message function: Set one of the following commands to YES. See chapter “Category Lists” on page 27.
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SystemAdminEn.book Page 54 Wednesday, January 15, 2003 11:01 AM Mailbox System Mailbox System The Mailbox system is a part of the Message system and it offers internal and external callers the possibility to leave messages in a user’s Mailbox. The caller hears a (personal) greeting announcement and, if programmed, the directory number of the extension which has activated the diversion.
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SystemAdminEn.book Page 55 Wednesday, January 15, 2003 11:01 AM Mailbox System Common Mailbox system The Common Mailbox system is independent of the Individual Mailbox system and contains 16 Common Mailboxes. Each Common Mailbox can be accessed individually by its directory number. Access to Common Mailbox system This command specifies from which Common Mailbox the extension can retrieve messages.
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SystemAdminEn.book Page 56 Wednesday, January 15, 2003 11:01 AM Date and Time Date and Time For the system you can set: Enter Enter Enter 56 6101 Ô Ô z Ô í • Date (year, month, day) • Day of week • Time (hour, minute, second) • 12 hour mode display Set date Press. Press (pre-programmed). Press again (pre-programmed). 12 May 10:35 +15° 010512 6101 return Enter year, month and day (YYMMDD). For instance 030101 to set it to 1st of January year 2003. Press (pre-programmed).
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SystemAdminEn.book Page 57 Wednesday, January 15, 2003 11:01 AM Date and Time Enter z Enter 6102 Ô Ô í Enter Enter Enter 6103 Ô Ô z Ô í Set day of week Press. Press (pre-programmed). 12 May 10:35 +15° DAY OFWEEK 1=SUNDAY backward forward 6102 3 return Enter day of the week and press (pre-programmed). 1=Sunday, 2=Monday ... 7=Saturday. Press to finish programming. Set time Press. Press (pre-programmed). Press again (pre-programmed). 12 May 10:35 +15° 103845 6103 return Enter time (HHMMSS).
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SystemAdminEn.book Page 58 Wednesday, January 15, 2003 11:01 AM Date and Time 12 hour mode display Enter Enter 6104 Ô z Ô í 58 To set the displays to 12 hour mode: Press. Press (pre-programmed). 12 May 14:35 +15° 12 H mode, DISPLAY backward forward 6104 NO return Confirm with YES. Press (pre-programmed). The system is updated to 12 hour mode. See example below: 12 May 02:35 PM+15° 12 H mode, DISPLAY backward forward 6104 YES return Press to finish programming.
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SystemAdminEn.book Page 59 Wednesday, January 15, 2003 11:01 AM Other Useful Features Other Useful Features This chapter describes how to allow receiving of Callback, Campon and Intrusion calls and how to control the Reminder function. Callback, Camp-on and Intrusion During Command mode, select command for preferred function: Command Function 0106 0107 0108 Callback allowed? Break-in allowed? Camp-on allowed? Example: 0107 Ô 202 Ô z Ô í Allow Intrusion (break-in) on extension 202. Press.
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SystemAdminEn.book Page 60 Wednesday, January 15, 2003 11:01 AM Other Useful Features Reminder How to control the Reminder function relating ringing time, pause time and number of Reminder attempts. Command Function 8301 8302 8303 Reminder ringing time Reminder pause time Reminder attempts Example: Enter Enter Enter Enter 60 8301 Ô 45 Ô 5 Ô 4 Ô í Set the Reminder to: ringing time=45 seconds, pause time=5 seconds and number of attempts=4. Press to set the ringing time. Press (pre-programmed).
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SystemAdminEn.book Page 61 Wednesday, January 15, 2003 11:01 AM Command Groups and Numbers Command Groups and Numbers The BusinessPhone Communication Platform has the following command structure: Command group Type of commands 0XXX 1XXX 2XXX 3XXX - 4XXX 5XXX - 6XXX 7XXX 8XXX Extension Trunk System Facility Operating Maintenance Hotel and Paging You have access to the following commands: Command no.
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SystemAdminEn.book Page 62 Wednesday, January 15, 2003 11:01 AM Command Groups and Numbers Command no.
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SystemAdminEn.book Page 64 Wednesday, January 15, 2003 11:01 AM Command Groups and Numbers Command no. 2208 2209 Command name Open for TCD category 7 Open for TCD category 8 Group 25 - Common short numbers 2501 Programming of Abbreviated Numbers 2502 Abbreviated Number category 0 2503 Abbreviated Number category 1 2504 Abbreviated Number category 2 2505 Abbreviated Number category 3 2530 Diversion address for fictive numbers Group 28 - Short no.
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SystemAdminEn.book Page 65 Wednesday, January 15, 2003 11:01 AM Command Groups and Numbers Command no.
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SystemAdminEn.book Page 75 Wednesday, January 15, 2003 11:01 AM Common Abbreviated Numbers Tip! For future use, copy the list before you enter the values. Company or name .............................................................................. .............................................................................. .............................................................................. .............................................................................. .......................
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SystemAdminEn.book Page 76 Wednesday, January 15, 2003 11:01 AM Directory numbers Tip! For future use, copy the list before you enter the values.
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SystemAdminEn.book Page 79 Wednesday, January 15, 2003 11:01 AM Extension Configuration Tip! For future use, copy the list before you enter the values. Call Facility Traffic Extension Telephone Common Account Pick-up access group TCD Short no. number Name of user set (type) Mailbox no. No. group categ. categ. categ. categ. ...................................... ................. ................................ ............ ......................... .......... .............. ..............................
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SystemAdminEn.book Page 80 Wednesday, January 15, 2003 11:01 AM All rights reserved. Ericsson Enterprise AB For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise © Ericsson Enterprise AB 2003 EN/LZTBS 160 1349 R1A Printed on chlorine free paper. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.