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Welcome Welcome Welcome to the User Guide for the IP telephone Dialog 3413 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of: • BusinessPhone 50 • BusinessPhone 128i • BusinessPhone 250 The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.
Table of Contents Table of Contents Description ....................................................... 4 Log On / Log Off .............................................. 6 Incoming Calls ................................................. 7 Outgoing Calls ................................................. 9 During Calls .................................................... 12 Call Forwarding .............................................. 16 Information .....................................................
Description Description 1 9 2 • • • • 3 • • 3 • 5 6 7 4 • • 8 4 • 1 Alphanumeric display 3x40 characters. The first row displays the time and the date. The second row indicates incoming call or connected number, etc. The last row displays soft key information. Four angle tilt. 2 Menu function keys The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function. 3 Programmable keys Storing numbers, program functions.
Description 4 Line To initiate or receive calls. 5 Volume control To adjust the ringing volume and the incoming speech volume for the handset and loudspeaker. 6 Mute To switch the microphone on or off during a call. See section “During Calls” on page 12. 7 Loudspeaker on/off To enable hands free/loudspeaker connection. 8 Clear To disconnect calls or to clear the display in programming.
Log On / Log Off Log On / Log Off To log on After your phone has been installed and powered up, the following log on screen will be displayed: User not logged on! 12:11 12 May 2001 Enter extension number: Settings Erase Log on z z Note: An external 24 volt AC/AC adapter powers the Dialog 3413 IP phone. The power must be connected to the telephone before use. If the power fails, your IP phone will not work.
Incoming Calls Incoming Calls A ringing signal and a flashing Line key lamp indicates an incoming call. u Answer calls Lift the handset Note: You can reject an incoming call by pressing Reject. The rejected call is added to the call list, see section “Call List” on page 58. Line }h Handsfree Press without lifting the handset or s X Press without lifting the handset You are connected to the caller via the loudspeaker and microphone.
Incoming Calls On another extension uz 6 You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension You receive busy tone. Press Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting on your phone. (See also Camp-on.) You have two options. Option 1: d u Finish the ongoing call: Replace the handset The new call will be signalled on your phone.
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls u z 0z d How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or The digit(s) for external call access and the external number Note: Which digit to press for external call access, depends on the configuration of the system.
Outgoing Calls Last external number redial u *** When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. Stored numbers can consist of maximum 32 digits. Lift the handset Press to redial the last dialled external number Automatic call-back 5 d u 10 You call an extension and receive busy tone or get no answer. This can also be used if no external line is free: Press Verification tone.
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on 4 You can notify a busy extension of your call by a muted ringing call (if this function is allowed). Press to camp-on (Keep handset off hook) When the called extension replaces the handset it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow camp-on. Intrusion 8 You can intrude on an ongoing call on a busy extension (if this function is allowed).
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call or create a conference. Group listening s You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off When the lamp lights, the loudspeaker monitors the call.
During Calls From handsfree to handset u You have an ongoing handsfree conversation. Lift the handset Conversation via the handset. Mute m You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. Inquiry Line }h z During an ongoing conversation you like to make an inquiry to an internal or external party. Press The first call is put on hold.
During Calls Transfer Line }h z d You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press Call the third party You can transfer the call before answer or wait for answer Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful Hints” on page 66. Replace the handset The call is transferred. Transfer to a busy extension You can even transfer calls to busy extensions.
During Calls Conference }h z }h 3 Line Line d You have an ongoing conversation and you want to establish a telephone conference. Press Call the third party Press to establish a three party conference Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone. Repeat the procedure to include other persons to the conference In this way, you can include up to six parties in a conversation.
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting” on page 33. Note: You can still make calls as usual.
Call Forwarding Fixed diversion This function directs your calls to a pre-programmed answering position (e.g. secretary).
Call Forwarding Individual diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone). Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security” on page 46. Program and activate internal diversion u *21* z # Divert your calls to an internal position.
Call Forwarding Program and activate a new external diversion address u *22* 0z # To set a new individual external diversion address: Lift the handset Dial Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Note: If your public network requires waiting for a second dial tone, press “*”. Press to activate the individual diversion Verification tone.
Call Forwarding Follow me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, “Individual Diversion” must be active on your telephone. Activate follow me u *21* z* z # Note: This procedure has to be executed from the telephone the calls are diverted to. Lift the handset Dial Dial your number and press Dial the new number to where incoming calls should be diverted Press to activate follow me Special dial tone.
Call Forwarding Bypass call forwarding u *60* z # Bypass call forwarding makes it possible to call a specific extension, even if call forwarding is activated on this extension. Lift the handset Dial Enter extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.
Information Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info. Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.
Information Enter information u *23* To store text or voice information. Lift the handset Dial to enter the information mode Select “Pre-defined text” or “Voice information”.
Information u *23* 9 * 9 # Voice information Lift the handset Press to enter information mode Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to activate Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info. Note: You can dial your own extension number if you want to check your information.
Internal Messages Internal Messages You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message. Password protection The first time you enter the message system (only possible from own extension) you might be requested to change your password if it is default (0000). Note: Some systems are programmed to allow the default password.
Internal Messages Send message To send a message to an extension when you receive busy tone or get no answer. Call-back 9# To send a “call me” message. Press to send Voice 99 * 9 # 26 To send a voice message.
Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard) • Heard messages • Stored messages Voice messages can also be forwarded to other mailbox numbers (individual or common), see section “Forward a voice message” on page 28. u *59# Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to.
Internal Messages Forward a voice message u *59# Your received voice messages (in the individual mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message to an individual mailbox, the mailbox number is the same as the extension number. See also section “Mailbox System” on page 30. Lift the handset Dial Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page 46.
Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages” on page 27. Record message u *58# To start the recording: * 9 # Select options below: Lift the handset Dial and record your message The maximum recording time is four minutes and 15 seconds.
Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting” on page 33. The first time you enter the message system (only possible from own extension), you might be requested to change your password if it is default (0000). See section “Password protection” on page 25. The mailbox system is a part of the message system.
Mailbox System Retrieve messages internally u *59# When you lift the handset and receive a special dial tone, either a diversion is activated or a message is waiting. Lift the handset and dial See section “Check and store received messages” on page 27. Retrieve messages - externally z z To retrieve your messages from an external position: Dial your company’s telephone number Dial the number to the mailbox system During the procedure you will be asked for your extension number and your password.
Mailbox System Outcall (External) notification With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives. Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information.
Mailbox System Personal greeting u *59# 2 z # d Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion. Lift the handset Dial During the procedure you will be asked for your extension number and your password. Press to configure your personal greeting Enter diversion code Select an option below and follow the voice announcements.
Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as “common abbreviated numbers” in the exchange. Up to 10 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys “**0” to “**9”. Common abbreviated numbers u z 34 External numbers are stored centrally in your BusinessPhone Communication Platform.
Abbreviated Numbers Individual abbreviated numbers u ** z You can program and activate your most frequently used external numbers on the keys “**0” to “**9”. Lift the handset and press Dial the abbreviated number A number between 0 and 9. Program individual abbreviated number u *51* z* 0z # How to program external numbers on the keys 0 to 9.
Abbreviated Numbers Dial-by-name u h Head Office You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Stored numbers can consist of maximum 16 digits. Lift the handset Press to make a call (pre-programmed) Program dial-by-name How to program a directory number on the programmable keys. Settings Select Press (see display) The settings menu is displayed. Press (see display) The following menu is displayed.
Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.
Group Facilities Log in Before you can answer group hunting calls, you must log in. u *28* z # To log in to one hunt group: u *28* *# To log in to all hunt groups: Lift the handset and dial Dial the hunt group code Please ask your system administrator for the configured number.
Group Facilities Group call pick-up u z In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number. Lift the handset Dial the group call pick-up code Common bell u z The common bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension.
Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more ... Reminder u *32* z# The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). Lift the handset Dial Dial reminder time and press (00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal.
Other Useful Facilities Automated attendant u z The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination. Lift the handset Dial the Automated Attendant directory number Please ask your system administrator for the Automated Attendant directory number. Doorphone The doorphone is used to monitor the admission to your company, i.
Other Useful Facilities Account number An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number.
Other Useful Facilities Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the default password from “0000” to a personal one.
Other Useful Facilities Tandem configuration The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the “Primary” and the other one as the “Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the “primary telephone”) and need to be mobile within their company’s building with their own portable (the “secondary telephone”).
Other Useful Facilities h z d Line Transferring a call between members of a tandem unit Press Dial own directory number Replace the handset BusinessPhone – IP Telephone Dialog 3413 45
Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number. u *72# u #72* z # 46 Block extension Lift the handset Dial to block your extension Verification tone. Un-block extension Lift the handset Dial Dial your password Press to re-open Verification tone. Your extension is open for use.
Security Select password You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. u #*72* z * z # Note: The first time you enter the message system you might be requested to change your password if it is default (0000). This procedure is performed directly in the message system. See section “Internal Messages” on page 25.
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. u *72* z # Bypass own extension Lift the handset Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension u *72* z * z # 48 This makes it possible to make a call on another, blocked extension, by using your password. Lift the handset Dial Dial your password Press Dial your extension number Press Dial tone.
Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.
ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of some (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.
ISDN Facilities Answer an incoming call from an ISDN-line A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following cases will occur. Example 1: The public net provides the number of the caller. Mr. Plattner with public number +43 1 81100 4736 is calling. 201 Incoming... 12:11 12 May 2001 431811004736 Reject Example 2: The caller has activated “number secrecy” or the public net cannot provide the calling number.
Settings and Programmable Functions Settings and Programmable Functions After you log in to the IP telephone, the following settings and programmable functions are available: • Time and date (format) • Language • Ringing signal tone character • Handset and loudspeaker volume • Program a function on a programmable key Time and date Note: The time and date functions require certain installation options. If you are unable to change the time and date format please contact your system administrator.
Settings and Programmable Functions Select Press to select date format (see display) The date format menu is displayed. Current date format: 12 May 2001 Select new format: 12 May 2001 Cancel Previous Next Save Select one of the date format menu options Date format menu options: Cancel Next Press to go back to the previous menu without storing (see display) Press to change the date format (see display) The following date formats are available: • DD MM YYYY • DD Month YYYY • Wd DD Month YYYY (e.g.
Settings and Programmable Functions To set the time format Settings Next Select Press (see display) Press to display the time and date menu (see display) Press to select time format (see display) The time format menu is displayed.
Settings and Programmable Functions Language Note: If this function is not available, please contact your system administrator. To change the language: Settings Next Select Press (see display) Press to display the language menu (see display) Press to select language format (see display) The language format menu is displayed.
Settings and Programmable Functions Ringing signal tone character There are 10 different programmable ringing signal tone characters on your telephone, each corresponding to a digit between 0 and 9. Settings Next Select Press (see display) Press to display the ring character menu (see display) Press to select ring character format (see display) The ring character format menu is displayed.
Settings and Programmable Functions Program a function on a programmable key Any frequently used function, such as call forwarding or frequently dialled internal/external telephone numbers may be stored on any available programmable key for single key access to that function or number. Example: To program external call forwarding to your home number: Settings Select Press (see display) Press to select programmable keys (see display) The programmable keys format menu is displayed.
Call List Call List Your incoming calls (answered, missed and rejected) are stored in the call list. The calls in the call list can also be added to the phone book, see section “Phone Book” on page 61. Up to 50 calls can be stored in the call list. Answered calls CallList Press (see display) <02>Answered COOPER CAROL more... Previous more... 12:11 12 May 2001 203 Next Call Press to get more options (see display) The edit menu is displayed.
Call List Edit menu options: <02>Answered COOPER CAROL Exit Back Exit 12:11 12 May 2001 203 Delete AddPhBook Press to return the normal display (see display) or Back Press to return to the previous menu (see display) or Delete Press to delete the call from the call list (see display) or AddPhBook Press to add the number to the phone book (see display) See section Add missed, rejected or answered calls to the phone book.
Call List Add missed, rejected or answered calls to the phone book AddPhBook Press (see display) PhoneBook Add COOPER CAROL Edit OK 203 OK Press to add the call to the phone book (see display) or Edit Press to edit the number before you add it to the phone book (see display) Via the display options you can change or erase the name and number before you add it to the phone book.
Phone Book Phone Book Your IP phone is equipped with a personal phone book where you can make up to 100 entries (names and numbers). PhoneBook Press to access the phone book (see display) The phone book menu is displayed. PhoneBook Dial Name Exit Previous Next Next Select Press to choose a different menu (see display) You can select between; “Dial Name”, “Edit”, “Add” or “Delete”.
Phone Book Add a name and number to the phone book When the “Add” option is shown in the phone book menu: Select Press (see display) PhoneBook Add Enter name: Exit z z Save Erase Save Enter the number and press (see display) PhoneBook Add BURNES BOB Edit OK Save Enter the name and press (see display) PhoneBook Add Enter number: Exit Save Erase 202 OK Press to save and go back to the settings menu (see display) The name and number is stored in the phone book.
Phone Book Edit a name and number in the phone book When the “Edit” option is shown in the phone book menu: Select Press (see display) PhoneBook Edit Enter name: Exit z Search z Save Number z Save Next 202 Edit Press to select another name to edit (see display) PhoneBook Edit DAVIES DAVE Exit Number Erase Search Enter the first character(s) of the name and press (see display) The first name beginning with the selected character is displayed.
Phone Book Delete a name and number in the phone book When the “Delete” option is shown in the phone book menu: Select Press (see display) PhoneBook Delete Enter name: Exit z Search Search Enter the first character(s) of the name and press (see display) The first name beginning with the selected character is displayed.
Tones and Signals Tones and Signals Tones Tones are audible in the handset.
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
Installation Installation Install cables 1 2 3 4 Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “LINE”. Change cables To remove a cable, push down the plug’s stop. Use a screw-driver to unlock the stop.
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased. Cleaning the telephone Use a slightly moistened (not wet) cleaning-rag or an anti-static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids.
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems. Go through the following steps if you encounter any problems. If this does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault check list 1. Read the Installation chapter To make sure that you have done everything correctly and that everything is properly connected. 2.
Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (10 numbers). See section “Abbreviated Numbers” on page 34. Account Number To place call costs on an account number. See section “Other Useful Facilities” on page 40.
Glossary Extension All telephones connected to the PBX have a unique internal number (up to 3 digits). Mute To switch the microphone temporarily off. See section “During Calls” on page 12. Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds: Password A four-digit code needed to e.g. block your extension and retrieve messages from the mailbox system.
Index Index Abbreviated Numbers 34 Common abbreviated numbers 34 Dial-by-name 36 Individual abbreviated numbers 35 Account number 42 Answer a second call 8 Answer an incoming call from an ISDN-line 51 Answer calls 7 Automated attendant 41 Automatic call-back 10 Block extension 46 Busy extension 11 Bypass blocked extension 48 Bypass call forwarding 21 Call Forwarding 16 Bypass call forwarding 21 Fixed diversion 17 Follow me 20 Individual diversion 18 Call list 58 Camp-on 11 Check and store received message
Index Internal Messages 25 Check and store received messages 27 Dictaphone function 29 Forward a voice message 28 Password protection 25 Send message 26 Intrusion 11 ISDN Facilities 50 Answer call 51 Number identification 50 Language 55 Last external number redial 10 Least Cost Routing 49 Log off 6 Log on 6 Log On / Log Off 6 Mailbox System 30 Individual mailbox system 30 Outcall (External) notification 32 Personal greeting 33 Make calls 9 Mute 13 Number identification 50 Other Useful Facilities 40 Account
Quick Reference Guide Log on / Log off Conference Log on: Ext. No. Log on Password Log on Log off: Log off Transfer Answer calls Answer: Transfer a call: Lift handset Answer on another ext.: Lift handset Ext. No. 6 Make calls Messages Internal calls: Lift handset External calls: Lift handset Common abbreviated number: Lift handset Abbreviated No. Individual abbreviated number: Last external number redial: Ext. No. 0 External No.
Ericsson Austria GmbH All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise © Ericsson Austria GmbH 2002 EN/LZTBS 151 345 R1A Printed on chlorine free paper. Printed guide EN/LZTBS 151 1345 R1A Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.
