User`s guide

GLOSSARY
89
BusinessPhone 250 - Operator´s Console
BusinessPhone 50 - Operator´s Console
HOLD To park a call. See section ”During calls”.
IDENTIFICATION If an extension is busy, the operator can identify the other conversation party.
INFORMATION Internal callers are informed about absence and time of return.
External callers are diverted to the operator, where the same information is available.
The operator can insert text or voice information for any extension in the system. This
is useful for keeping the stored information up-to-date for colleagues who are out of
their offices. Information can be of three kinds: 1. Pre-programmed text information. 2.
Text information (only to display phones). 3. Voice information
INTERCOM LINE A two-way direct call function between two extensions, for instance an
executive-secretary communication. See section ”Other useful facilities”.
INTRUSION To intrude on an ongoing call when a requested extension is busy.
See section ”Outgoing calls”.
ISDN Integrated Services Digital Network. Provides your system with supplementary services
from the public net. See section ”ISDN facilities”.
LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call
(not necessarily the shortest distance). See section ”Least cost routing”.
LOOP KEYS The operator can use the three loop keys to supervise call progress when
placing calls with a free or a busy extension. A call that is being placed or is put on
hold via a loop key can be retaken at any time.
LOUDSPEAKER PAGING All members of an extension group are ”paged”, i.e. receive a short, sharp
tone on the loudspeaker followed by a voice message from the sender. See section
”Group facilities”.
MAILBOX The mailbox system controls the messages that are left for or sent by you when you are
absent. See section ”Mailbox system”.
MESSAGE A message can be sent to any extension. This is useful when you receive the
busy tone or get no answer. There are three kinds of message:
1.”Call me” message. 2. Text message (only to a display phone). 3. Voice message.
See section ”Internal messages”.
METERING Outgoing external calls can be metered on individual call meters or specified
account numbers. See section ”Call metering”.
MONITORING Allows the operator to monitor a call while handling new calls. There is only
one listening connection from the operator to the monitored call.
The monitoring key can be used in the same way as a loop key.
See section ”During calls”.
MUSIC ON HOLD If a music source is connected to the system, all external callers that are on
hold will hear music.
MUTE To switch the microphone temporarily off. See section ”During calls”.
NIGHT SWITCHING Used for directing all incoming calls to one extension (answering position),
for example when the office is closed. See section ”Attendance”.
NOTIFICATION Allows the operator to notify a busy extension of a new call. The operator
will be recalled when the extension becomes free. See sections ”Outgoing calls”.
OFF DUTY A key on the operator console. When Off duty is activated all external calls
to the operator queue will be routed to an alternative answering position. The operator can
still use the console as a normal phone when off duty and can be called by its individual
extension number. If a call is left unanswered for 30 seconds (this time can be changed) the
console is marked unattended automatically. The lamp lights and flashes briefly.
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