User`s guide

13(16)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 D
152/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
For a detailed description of all call states and events
please refer to the product documentation
(BusinessPhone BusinessLink for Windows NT -
Programmer's Guide).
The following different types of CTI applications
are supported:
• Screen Based Telephony
Using the terminal to make and monitor calls
• Call Based Data Selection
Using telephone call information to "pop" the cor-
rect data onto a screen
• Co-ordinated Call Monitoring
Providing information containing call data and
what the agent was doing at the time
• Interactive Voice Response
Connecting the caller directly to the computer
• Message Exchange
Interchanging message information between te-
lephone system and computer
• Voice and Data Call Association
Simultaneous transfer of telephone and data call
• Application Controlled Routing for Incoming
Calls
Using the computer to route calls to the correct
group of agents
• Application Controlled Routing for Outgoing
Calls
Using the computer to initiate and/or route out-
going calls
Capacity
BL NT supports up to 40 monitored agents in the call
centre and up to 80 agents in the office environment.
It has to be differentiated between monitored agents
and "light monitored agents". Monitored agents report
all call and device states to the computing device and
should be able to generate reports on demand. Light
monitored agents report only a limited number of call
states.
Limitations
16 bit applications on Windows 3.x are not supported.
Programming
6006
Device type
The command defines to which type of locally
connected unit the I/O-port (V.24) is to be adapted.
When programming the unit, the values of several
parameters adapted to the connected unit will be set
automatically.
aabb Line position
aa = board position
bb = Individual number on board, shall be
00-02 (depending on the CPU-D_ board
used).
cc Type of unit; the value must be 00-12,
default value is 3 (printer type).
In case of the CTI, the cc-parameter must be set to:
11= Operation and Maintenance centre (O & M centre)
with RASC, MS or CTI.
6007
Characterset
The command defines which set of characters shall
apply to the locally connected unit for the stated I/O-
port. The list of character sets is:
0 = PABX internal set
1 = USA ASCII (initial data)
2 = Swedish ASCII
3 = Character set 2 in printer ERICSSON 7111
4-9 = Undefined values
10 Jul 14:40 +15˚
DEVICE TYPE LOCAL 6006 aabb cc
backward forward c/i return